Team Toyota of Glen Mills - Service Center

Overcharged I had asked for 90K service without engine and cabin filter since I had changed them recently. This service would have just been oil and filter change I had asked for 90K service without engine and cabin filter since I had changed them recently. This service would have just been oil and filter change, topping off the fluids and general check up. I was expecting to pay well below $100 but the bill came to $141. I briefly discussed the bill with the manager who did not provide convincing explanation. Since there was people awaiting I did not continue arguing and thought I would call the manager on the weekday which I did. No one called me back yet. I would never take my car for service there again and will continue to pursue. More

Had Great experience at team Toyota My business truck needed new tires so I took it to team Toyota had tires installed brakes done and couldn't be happier with my mechanic and his colle My business truck needed new tires so I took it to team Toyota had tires installed brakes done and couldn't be happier with my mechanic and his colleagues I would highly recommend Service with team Toyota More

Car service Very pleased with the ease of scheduling our car service. Comfortable surroundings while we wait. All around great experience. Even though there is an Very pleased with the ease of scheduling our car service. Comfortable surroundings while we wait. All around great experience. Even though there is another dealer much closer to our home, we will continue to bring our car here to Team Toyota in Glen Mills. More

My experience of 11/1/2018 Mr. McKenna had a difficult time assisting me and his manager, who was within earshot, did not take the initiative to assist either Mr. McKenna or mys Mr. McKenna had a difficult time assisting me and his manager, who was within earshot, did not take the initiative to assist either Mr. McKenna or myself. I was at the dealership at 7:50 a.m. for a 35k routine service. I didn’t receive my car until 4:30 p.m. The initial problem I had was Morgan Eakin put the wrong car and vehicle identification number on my extended service plan, which I purchased on October 4, 2018. The purpose of my visit on 11/1/2018 was the rectify the paperwork and service my car. Mr. McKenna could not understand how to fix this and had me waiting for 30 minutes as he tried to figure it out. Additionally, the shuttle driver did not know how to navigate the area. Horrible experience overall and I will never go back there. More

Toyota takes me places So far Team Toyota has been helpful honest and thoughtful in their service of my RAV. Chris, a long time rep has given great insight. Jillian has been So far Team Toyota has been helpful honest and thoughtful in their service of my RAV. Chris, a long time rep has given great insight. Jillian has been right up front with all anticipated repairs. Great “team” at Team Toyota! More

I came for inspection waited 2 hours told two nails Came for inspection waited 2 hours told there was nails in back tire I need a new tire could not be repaired wooden finish inspection I left took it Came for inspection waited 2 hours told there was nails in back tire I need a new tire could not be repaired wooden finish inspection I left took it to my tire guy took out One Nail said it didn't affect the tire took that little nail plugged it told me car was good as new had to go back Saturday to finish my inspection all they had to do was put a sticker on I got there at 11 I left at 1 there were other people that were waiting long periods of time bad customer service More

Fixed the problem Our car first had problems with lights flashing around radio. They couldn't find the problem. Then the car doors wouldn't lock & back 3rd eye light wa Our car first had problems with lights flashing around radio. They couldn't find the problem. Then the car doors wouldn't lock & back 3rd eye light wasn't working. The service center couldn't figure out the problem so they called Toyota corp. They sent someone out & they figured out that it was a problem with the main computer system. They replaced it & fixed the problem. Kudos for the service dept on not giving up & calling Toyota Corp for expert help in solving the problem. They even gave us a free rental car while our car was being serviced. More

Recall work It was quick and easy to get my car in for a recall I recieved. The service was great and the work was done well. It was quick and easy to get my car in for a recall I recieved. The service was great and the work was done well. More

car was a mess The one good thing about the appointment was that they completed the recall work that they couldn't complete at a prior visit (spare tire cable) Car The one good thing about the appointment was that they completed the recall work that they couldn't complete at a prior visit (spare tire cable) Car was returned with trash left inside, a tool left on the console, floor pads not put back in place (for tire recall). I was promised the car would get washed but it was not washed. I have never seen anything like this before after having work done on the car! More

Always receive quality service I feel I don’t have to worry about being taken advantage of, so I keep coming back and will until someone does me wrong I feel I don’t have to worry about being taken advantage of, so I keep coming back and will until someone does me wrong More