Team Toyota of Glen Mills - Service Center

Didn’t deliver what was promised! Upon drop off of my car I was told it would be done the same day, most likely in a couple hours. I was also told by the valet that my car would be cl Upon drop off of my car I was told it would be done the same day, most likely in a couple hours. I was also told by the valet that my car would be cleaned inside and out before I picked it up. I was extremely disappointed when I was called and told my car was going to take longer than the normal couple hours promised as the service dept. was busy only to get another call later saying it would not be completed until the following morning which turned out to be after 1 pm. Upon pickup, I discovered my car hadn’t been cleaned inside or outside and was told by Ben, the service rep that the agency never does the inside and apologized that I was given wrong information by the valet and that they “forgot” to do the outside because they were busy. Not my issue as the customer! It was also checked off on my paperwork that the car had already been cleaned. This was such a huge disappointment and quite frankly annoying that I had to change my plans as I was supposed to babysit my grandchildren the night before, but my car seat was in my car at your dealership and my plans had to be rearranged. It’s not my problem as the customer that the valet gave misinformation in telling me my car would be cleaned inside and out. Perhaps better training is in order as well as making it right by the customer. The only thing I was offered was to hang around even longer to be inconvenienced more while my car was washed on the outside, but I simply couldn’t spare the time. This is approximately my 9th Toyota vehicle I’ve had and 8th Rav 4 so obviously I’m a loyal customer. It was my first experience at Team Toyota and quite frankly may very well be my last if this is the way you run your service dept. I was so incredibly disappointed and frustrated!! I even put a call in to speak to the Service Manager after this occurred, who was unavailable at the time, but have yet to get a return call! That speaks volumes about customer care! More

excellent team toyota goea above and beyond to accomdate peoples busy schedules. they do a great job and dont try to sell you stuff you dont need. i am a custom team toyota goea above and beyond to accomdate peoples busy schedules. they do a great job and dont try to sell you stuff you dont need. i am a customer for life! More

Best dealership I have ever dealt with! I purchased my Corolla S here, used, and the staff was great. I found that returning to this dealership for service was a little bit of an inconvenien I purchased my Corolla S here, used, and the staff was great. I found that returning to this dealership for service was a little bit of an inconvenience, so I found other Toyota dealerships. I am writing this review, because Team Toyota is second to none! I have returned for continued service here, despite a little inconvenience. It is well worth it. Everyone is so nice and knowlegable. More

Golden rule I was overdue for an oil change and did not call ahead or schedule maintenance. I walked in and Was immediately logged in and sent to the waiting roo I was overdue for an oil change and did not call ahead or schedule maintenance. I walked in and Was immediately logged in and sent to the waiting room. The waiting area has many amenities to utilize and makes every visit a productive one. I needed to catch up on work and a little relaxing, but before I knew it, I saw a familiar face, Ben Landis. He recognized me from my prior visits and made sure everything was okay with me and my vehicle. Shortly after seeing Ben, I received an invoice email for my service. A minute later, he personally notified me in person that everything was completed. (Just under 2 hours.) I always leave feeling overwhelming satisfaction with having made this new car purchase. Your hospitality is very much appreciated and rubs off on everyone there. THANKS for everything More

Good Experoence Even though renovations were being done we were provided a comfortable room away from the noise. In addition my service person Jill was fantastic. I w Even though renovations were being done we were provided a comfortable room away from the noise. In addition my service person Jill was fantastic. I will request her next service appointment. Lastly, it was a nice bonus to get a car wash. More

One unhappy experience This was one unhappy experience out of several visits. It is not worth trying to explain it, because it is based too much on my speculation about what This was one unhappy experience out of several visits. It is not worth trying to explain it, because it is based too much on my speculation about what happened. But it does leave me with a lingering unease, such that I likely will not return to this dealer for service. More

Okay service Took over 1.5 hours for oil change. Asked the agent to remove inspection sticker. Didn’t happen. Asked him where is mirrors defrost switch. He didn’t Took over 1.5 hours for oil change. Asked the agent to remove inspection sticker. Didn’t happen. Asked him where is mirrors defrost switch. He didn’t know where it was 🤔. More

All aspects were as expected Replace driver side mirror. Parts were available in a reasonable amount of time. Minor confusion over what parts were in. Easy to make appointment. I Replace driver side mirror. Parts were available in a reasonable amount of time. Minor confusion over what parts were in. Easy to make appointment. I waited with the car. Even under construction Team Toyota does a nice job with their facilities for folks who wait. Repair was done in almost the exact time I was quoted. Workmanship was great. Service department there is excellent. It's one of the reasons why I shop there. More

Fabulous Let me just say that every time I come into Team Toyota Glen Mills Mike Dover Chris and Jill are absolutely magnificent they make my visit like a fami Let me just say that every time I come into Team Toyota Glen Mills Mike Dover Chris and Jill are absolutely magnificent they make my visit like a family so thank you very much More

Fast and courtesy There’s a lot of people working there, enough to do the job fast and accurate. Good trained people, polite friendly, try to solve the problem as soon There’s a lot of people working there, enough to do the job fast and accurate. Good trained people, polite friendly, try to solve the problem as soon as possible More