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Team Toyota of Glen Mills - Service Center

Glen Mills, PA

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500 Reviews
Call Service Center (610) 558-6800

500 Reviews of Team Toyota of Glen Mills - Service Center

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September 27, 2018

Knowledgeable mechanics, great service I’m always impressed by how friendly and knowledgeable all the service people are who work at Team Toyota, and how efficient they are. The lounge area More

by DF1185
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Stover
Report | Print
Oct 19, 2018 -

Team Toyota of Glen Mills responded

Hi DF1185, Thank you so much for leaving our dealership a review! We're excited to hear that you had a great experience with us. We take great pride in our facilities and employees, but even more pride in creating a satisfied customer like yourself. Thank you again for your review, and more importantly, for your business. Kind Regards, Dorene Customer Relations Manage

September 26, 2018

Missed my battery and cost me time Almost all of my experience has been fine. My service representative in charge of my case has been excellent. But two months ago I had the car in for More

by MICHAELHAUER23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Lane
Report | Print
Oct 19, 2018 -

Team Toyota of Glen Mills responded

Hi Michael, 

Thank you for taking time out of your day to leave our dealership a review. It appears we came up short of your expectations, and to be quite frank, our own expectations for our customers. We take great pride in making sure our customers are treated honestly and fairly. As a consumer, we understand you have many options of going to any number of dealerships and the fact that you chose us means a great deal to our Team. Customer satisfaction is our number one priority and an unhappy customer is something I would like to address, personally. Please contact me at the number below if you'd like to discuss your experience further. Thank you again for your review. Best Regards, Dorene (610)558-6800 x333

September 26, 2018

New tires The service I had was for new front tires. The service team was very helpful.i appreciate the friendliness of the service center as staff. More

by IOTASWEET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Report | Print
Oct 12, 2018 -

Team Toyota of Glen Mills responded

Hi IOTASWEET, Thank you so much for leaving our dealership a review! We're excited to hear that you had a great experience with us. We take great pride in our facilities and employees, but even more pride in creating a satisfied customer like yourself. Thank you again for your review, and more importantly, for your business. Kind Regards, Dorene Customer Relations Manager

September 26, 2018

You failed a stock holder and Customer You called me 32 plus times in a 12 hour period. Lack of leadership and common sense on your error. Management failed to own their mistake and acted l More

by Dan L
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brandon Andrew
Report | Print
September 24, 2018

Toyota fan#1 Service scheduling is a breeze, wait time is for servicing is comfortable, staff are efficient and professional! Have been a Toyota car owner since 19 More

by JACK_RU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Lane, Joe Krupiak
Report | Print
Oct 12, 2018 -

Team Toyota of Glen Mills responded

Hi JACK_RU, Thank you so much for leaving our dealership a review! We're excited to hear that you had a great experience with us. We take great pride in our facilities and employees, but even more pride in creating a satisfied customer like yourself. Thank you again for your review, and more importantly, for your continued business. Kind Regards, Dorene Customer Relations Manager

September 23, 2018

Always very professional. All personnel are always friendly and professional. It is a very well run service center and very clean and comfortable environment while waiting for More

by ETHIEM6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the gentleman's name. , Kelsey Lane
Report | Print
Oct 12, 2018 -

Team Toyota of Glen Mills responded

Hi ETHIEM6, Thank you so much for leaving our dealership a review! We're excited to hear that you had a great experience with us. We take great pride in our facilities and employees, but even more pride in creating a satisfied customer like yourself. Thank you again for your review, and more importantly, for your business. Kind Regards, Dorene Customer Relations Manager

September 21, 2018

Team Toyota not prepared Called in for a recall to replace heater blower motor. After an hour wait team Toyota told me they didn't have the parts to do the replacement I wil More

by BOBTWOSIXTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Lane, Joe Krupiak
Report | Print
Oct 12, 2018 -

Team Toyota of Glen Mills responded

Hi Bob, 

Thank you for taking time out of your day to leave our dealership a review. It appears we came up short of your expectations, and to be quite frank, our own expectations for our customers. We take great pride in making sure our customers are treated honestly and fairly. As a consumer, we understand you have many options of going to any number of dealerships and the fact that you chose us means a great deal to our Team. Customer satisfaction is our number one priority and an unhappy customer is something I would like to address, personally. Please contact me at the number below if you'd like to discuss your experience further. Thank you again for your review. Best Regards, Dorene (610)558-6800 x333

September 20, 2018

Excellent customer service Jill from service was outstanding. She made sure to follow up regarding my service until everything came out perfect. Outstanding. I'll definitely ret More

by Rob P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Joy, Kelsey Lane
Report | Print
Sep 21, 2018 -

Team Toyota of Glen Mills responded

Hi Rob, Thank you so much for leaving our dealership a review! We're excited to hear that you had a great experience with us. We take great pride in our facilities and employees, but even more pride in creating a satisfied customer like yourself. Thank you again for your review, and more importantly, for your business. Kind Regards, Dorene Customer Relations Manager

September 20, 2018

New Camry Came in for my first complimentary service and it went well! Didn’t take long! Yay! They put my car through the car wash after the service! Yay! Bu More

by CLAIRZE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Krupiak
Report | Print
Sep 21, 2018 -

Team Toyota of Glen Mills responded

Hi CLAIRZE, Thank you so much for leaving our dealership a review! We're excited to hear that you had a great experience with us. We take great pride in our facilities and employees, but even more pride in creating a satisfied customer like yourself. Thank you again for your review, and more importantly, for your business. Kind Regards, Dorene Customer Relations Manager

September 20, 2018

Great visit My service at Toyota was fine. The guy who checked me in was very helpful and patient. I will use him again next time I make an appointment. More

by MEGBUG021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Landis
Report | Print
Sep 21, 2018 -

Team Toyota of Glen Mills responded

Hi MEGBUG021, Thank you so much for leaving our dealership a review! We're excited to hear that you had a great experience with us. We take great pride in our facilities and employees, but even more pride in creating a satisfied customer like yourself. Thank you again for your review, and more importantly, for your business. Kind Regards, Dorene Customer Relations Manager

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