Team Toyota of Glen Mills - Service Center

Team can get an award for the worst experience ever at a dealership. 1. I was insulted and questioned when I called and requested a caliper be replaced. I was asked who diagnosed the problem. I am a dealership. 1. I was insulted and questioned when I called and requested a caliper be replaced. I was asked who diagnosed the problem. I am a woman and I guess I am not qualified. Both service associates questioned my diagnoses. I can say that I personally own and service many pieces of motorized equipment. No major repairs but I've been around garages and mechanics all my life and you learn. 2. After Team confirmed the caliper needed replaced, I was given 2 options. OEM and aftermarket. The same dealership replaced a caliper less than on year prior and did not offer a choice. My previous caliper was re-manufactured so I went with that option again. I was advised to do a brake flush as well as that the fluid may be burnt. This struck me odd as the last caliper replacement did not warrant such a service and I never heard this done before. I said I would get back to the dealership on that one and consulted the numerous licensed mechanics friends. They laughed and said the dealer was looking for extra $. If the brake fluid did need replaced it would smell burnt. Once the caliper was replaced any bad fluid in it would go away with the bad caliper. My fluid is clean and does not smell! 2a. - the OEM could be there in the a.m. but the aftermarket part would not be there until the afternoon. NICE carrot. 3. Despite being told I would be called half way through the job to arrange pickup, I was not called until the job was complete. 6:36 p.m. 4. While attempting to pay my bill, the customer in front of me was angry because they did an unauthorized 30,000 service on his vehicle. 5. I could not wait to get out of there. I got my vehicle home and noticed brake fluid all in the wheel well, rim, and on the tire. So off to the car wash. Brake fluid eats rubber, paint etc. Was this done intentionally????? 6. Next morning I get a call from Team that the mechanic noticed brake fluid in the spot where my vehicle was last night and I should bring the vehicle back for inspection. They'd pay for a tow truck and loaner. I'm terrified they might make it worse! Service manager did a follow up call as well. I trust only that they would find additional problems or make things worse. 7. Fortunately for me I have a handful of qualified individuals to take my car to in the future. It was the holiday and I didn't want to bother the friends. BIG mistake on my part for giving the dealer the benefit of the doubt. 8. For the motor heads reading this. The bleeder value is weeping on the new caliper. My favorite part is that they passed the car for inspection but did an oil change 1500 miles ago. The tire tread and brakes actually improved on this report. This is documented in the paperwork. Folks without reservation, I can say they are out to make extra money on the unsuspecting customer. All under the guise, of we are looking out for you (at the customer expense). Hey if you have extra money to line someone else's pockets, by all means take your car there. A dear friend works at Toyota corporate, can't wait to share this one with him! More

I tried to schedule my car for an oil change and found the new ownership does not honor the Brass Ring program that the prior owners implemented. This, to me, is a breach of trust. After purchasing or lea the new ownership does not honor the Brass Ring program that the prior owners implemented. This, to me, is a breach of trust. After purchasing or leasing 3 cars and spending a great deal of money on inspections, service, etc, I'll be going to another Toyota dealership from now on. "Team Toyota" has no understanding of how important customer loyalty is, don't be the next person in my position. Find a dealership that's going to want you as a customer for the long haul. More

I always get total satisfaction at this dealership. clean, friendly and very accomodating. Any problems i have incurred, have always been taken care immediately. When i first purchased this car i had clean, friendly and very accomodating. Any problems i have incurred, have always been taken care immediately. When i first purchased this car i had brake trouble shortly after, brakes were replaced with no problems. these new brakes change my whole driving experience. More

Scott has always gone above and beyond with our 2008 Toyota truck, have just recently met Jill, who went out of her way to help me with the proper paperwork that was needed to obtain my inspection. Don' Toyota truck, have just recently met Jill, who went out of her way to help me with the proper paperwork that was needed to obtain my inspection. Don't let me forget to give a shout out to the employees who help with the rentals as well. Thanks Carousel Toyota for keeping such accommodating employees that make you feel like YOU and your vehichle will be in good hands! Warmly, Wendy McGregor More

I bought my Sienna from this dealership and their service department has saved me so much money. Since I've owned my car, I scraped the driver's side door and had a screw stuck in my tire resulting in a slow department has saved me so much money. Since I've owned my car, I scraped the driver's side door and had a screw stuck in my tire resulting in a slow leak. For both repairs, I received estimates from multiple shops. Carousel's service department has always come in with the lowest estimate (by HUNDREDS of dollars) and they do the work quickly. I am very pleased with them. More