Team Toyota of Princeton

Entered online request to test drive a vehicle and was texted by representative to confirm desired appointment time. After confirming with them a different sales consultant Robert Tavares calls us sharing texted by representative to confirm desired appointment time. After confirming with them a different sales consultant Robert Tavares calls us sharing he will be the one to meet us for the appointment. We think great news, however, Robert also tells us he and his manager do not want us to test drive the vehicle until we “run numbers first.” We are shocked and clarify that we in no way can test drive the vehicle until we sit and run numbers. This sounds super shady/slimy and turns us off so we immediately cancelled the appointment and said we’d take our business elsewhere because we’ve never had a dealer request this before especially for a Toyota. To be clear all written correspondence was professional and courteous they are only shady over the phone or I imagine once you go in store because there is no paper trail. More

Great customer service the service team goes above and beyond to help you and explain everything. Very happy beyond to help you and explain everything. Very happy More

This is my first time owning a Toyota. I bought a 2021 Toyota Tundra crewmax which I absolutely love in Kansas. We are military so we moved across the country to New Jersey shortly after w I bought a 2021 Toyota Tundra crewmax which I absolutely love in Kansas. We are military so we moved across the country to New Jersey shortly after we purchased the truck. The truck had an ongoing unresolved issue. Princeton Toyota patiently tried to fix it a few different ways. After a couple fixes they realized it was stemming from a larger issue. They never just tried to brush me off. Their service Manager Brian Peters kept me up to date, and never let the ball drop. He was fiercely persistent and got my truck fixed. I was always a FORD girl, but I am forever sold on Toyota. The customer service I received from Brian Peters as well as every single person I interacted with at Princeton Toyota as well as Toyota Headquarters was the most amazing customer service I have ever seen. When Brian Peters called me and told me they finally found out how to fix my truck I think I cried actual tears I was so happy. Thank you 🙏 . Thank you for taking care of our military family. Princeton Toyota has forever earned our families loyalty. More

DO NOT BUY A CAR FROM THIS DEALER. I paid for my car in cash more than 3 weeks ago and they have yet to lift a finger on getting me the title for the car, which mean my temporary tags I paid for my car in cash more than 3 weeks ago and they have yet to lift a finger on getting me the title for the car, which mean my temporary tags will expire and I face a bureaucratic nightmare with the DMV. Even the DC DMV is perplexed why it is taking this dealer so long, except for the fact that they already have my money and are just not motivated. When I talked to Odie the used car manager, he said it was the last day of the month and he needed to push my issue off to Monday, into a holiday week when the DMV will be closed. I AM ONE OF THEIR SALES FOR THE MONTH, but now that I have paid them my ability to drive the car legally and customer satisfaction are not a priority. Recommend you take your business elsewhere. More

We had an excellent experience buying our used car at Team Toyota. Hector and his team were very professional and efficient. They made the process of buying a car painless and easy. Team Toyota. Hector and his team were very professional and efficient. They made the process of buying a car painless and easy. More

Thank you Rob Moran and your team for making our car buying experience a fast and painless process. We get our Toyota vehicles from this dealer since 1988 and it has always been a great experience. Your buying experience a fast and painless process. We get our Toyota vehicles from this dealer since 1988 and it has always been a great experience. Your inventory speaks for itself. More

Poor follow-up after the sale. We were told that we would receive a loaner will options were installed but instead were charged for a rental We were told that we would receive a loaner will options were installed but instead were charged for a rental More

awesome experience - People were very understanding and assisted with all my questions - very pleasant experience assisted with all my questions - very pleasant experience More

We had an excellent experience with Team Toyota of Princeton. Brad Schick was so great to deal with and would recommend him to anyone looking to purchase a Toyota. The complete experience the vehicl Princeton. Brad Schick was so great to deal with and would recommend him to anyone looking to purchase a Toyota. The complete experience the vehicle being super clean for pick-up to the work with Simon Guzman on the finance and care for the vehicle was perfect. We truly thank Brad and Team Toyota. More

Excellent follow-up knows the business and gives appropriate responses to the client thanks for all appropriate responses to the client thanks for all More