Team Toyota of Princeton

Service Writer Took Care of Every Detail The service reps and technicians seem to really care about doing a good job and satisfying the customers. I have had the same service writer for three The service reps and technicians seem to really care about doing a good job and satisfying the customers. I have had the same service writer for three separate visits and every time she did all she could to make sure all my concerns were fully addressed and resolved. The work itself was also done properly. You couldn't ask more from these people and the represent the dealer very well More

Everything went as well as possible. I was welcomed to the dealership, my questions were answered quickly, service was completed in a very timely manner and I was on my way home within on I was welcomed to the dealership, my questions were answered quickly, service was completed in a very timely manner and I was on my way home within one hour. Can't beat that! More

My favorite dealership I love going to team Toyota of princeton! The customer service here is truly unmatched. Extremely helpful and friendly and I always walk out happy! I love going to team Toyota of princeton! The customer service here is truly unmatched. Extremely helpful and friendly and I always walk out happy! More

Recall service was great Went here for a recall service. Appointment was easy to make, the tech at checking were quick and service took as long as they said it would Went here for a recall service. Appointment was easy to make, the tech at checking were quick and service took as long as they said it would More

rav 4 wonderful experience, nestor nabib was attentive, friendly and helpful. helped me weigh my options with patience and humor. would recommend him to all wonderful experience, nestor nabib was attentive, friendly and helpful. helped me weigh my options with patience and humor. would recommend him to all my friends. More

Found the car I wanted and car dealer both excellent. My sales resprsentstive was Steve Vita. I have been to many car dealers and talked with many salesmen and Steve is by far the best. I didn't consider My sales resprsentstive was Steve Vita. I have been to many car dealers and talked with many salesmen and Steve is by far the best. I didn't consider Steve a sales person he was more like a friend he was very likable and attentive and no pushy business. If you go to this dealer ask for Steve Vita you will happy you did. More

Service Experience I have always received excellent service from Team Toyota. I have one Service Advisor that I deal with and his name is Mike Elliot. Mike is always p I have always received excellent service from Team Toyota. I have one Service Advisor that I deal with and his name is Mike Elliot. Mike is always professional and courteous and always explains in detail the service that has been done to my vehicle. More

Unable to reach Service consultant The 10,000 mile free multi-point check was done in a quick manner. I received shuttle service after I dropped-off my vehicle, which was good. I wanted The 10,000 mile free multi-point check was done in a quick manner. I received shuttle service after I dropped-off my vehicle, which was good. I wanted my car to be dropped off at my home after the service was done but was told by the service manager-- Brian Peters, that there were not enough drivers that day for that. Instead, he offered to send the shuttle again and pick me up from home, so that I can drive back my vehicle, which was wonderful. However, following is the reason why I have given just a three star. I received a call at about 2.40 pm that my car was ready and a shuttle would come shortly to pick me up from home (located 3 miles away). When the shuttle didn't come until 4.00 pm, I called twice to get in touch with the Service Consultant who was assigned to me that day. I couldn't reach him both the times even after holding the call for over five minutes each time. When I finally arrived at the Team Toyota office, I again had to wait for over five minutes for someone to attend since my service consultant was not there, and the other few available consultants were busy with their customers. Later I came to know that my service consultant had left for the day, which is okay as long as someone else had been briefed about the issues that I had informed my consultant to check in the car. Your services can get a five star rating if these issues can be addressed. More

Rodger was a very knowagable about the Prius Prime and hybri They had the car I was interested in in stock a and a salesman who was happy to explain all the features of the Prius Prime which is not easy. They had the car I was interested in in stock a and a salesman who was happy to explain all the features of the Prius Prime which is not easy. More

Very timely The service center reps were very courteous, set expectations on time and cost properly, and were very considerate in providing drop-off and pick ups. The service center reps were very courteous, set expectations on time and cost properly, and were very considerate in providing drop-off and pick ups. More