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Team Volkswagen & Audi Northwest Indiana
Merrillville, IN
241 Reviews
At Team Volkswagen & Audi Northwest Indiana, we are proud to be the premier destination for luxury automotive sales and service in Merrillville and the surrounding Northwest Indiana region. As a dealership that values integrity, professionalism, and a passion for performance, our mission is to deliver an outstanding experience from the moment you step through our doors. Whether you're searching for a new vehicle, scheduling service, or exploring financing options, our team is committed to exceeding your expectations at every turn.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 241 reviews
April 02, 2026
Friendly and informative. No pressure sale. Made me feel comfortable about work being done. Also gave me good info about pricing on new Tiguan to help me make a good choices. No pressure sale. Made me feel comfortable about work being done. Also gave me good info about pricing on new Tiguan to help me make a good choices. More
by tappanjtkt
Verified CustomerEmployees Worked With
Josh and Patrick
April 02, 2026
Brought the car in due to a Volkswagen Safety Recall. I had a 1:00 appointment, but arrived 10 minutes early. The Service Manager told me that addressing the recall issue would take about 10 minutes. I had a 1:00 appointment, but arrived 10 minutes early. The Service Manager told me that addressing the recall issue would take about 10 minutes. He was right, and I was on my way out of the dealership before my 1:00 appointment time. And the service came without any charge to me. Also, while I declined a car-wash because it was raining, I did ask if they could clean the mats in the car, which had been stained by winter salt. No problem, and the mats are back to like-new. More
by joeyast
Employees Worked With
Josh
April 02, 2026
Great environment and friendly staff! Beyond helpful and worked with me and my needs. Showed me multiple options and helped me decide on the best car for me! Beyond helpful and worked with me and my needs. Showed me multiple options and helped me decide on the best car for me! More
by lesher.brianna
Employees Worked With
Jeri Velazquez
April 01, 2026
Joe greeted me when I pulled in the bay. When the technician diagnosed the issue with my vehicle Joe showed me the video and explained what the problem was and advised me on what needed to b When the technician diagnosed the issue with my vehicle Joe showed me the video and explained what the problem was and advised me on what needed to be done to repair the vehicle. More
by SPROUSE_04
Employees Worked With
Joe
March 31, 2026
Great experience buying my son’s first new car. Couldn’t be happier with the entire process. Couldn’t be happier with the entire process. More
by steve@therufhouse.com
May 24, 2025
5/21/25 I worked with Bobby on a new 24’Tiguan over the phone with a trade that I provide pics and all the information. We agreed on a price for the trade and new car. I drove down the next day and made th phone with a trade that I provide pics and all the information. We agreed on a price for the trade and new car. I drove down the next day and made the purchase. One of the easiest dealerships I have worked with over the years. I was in and out quickly as promised and they even honored all the providing we discussed without trying to add in any additional fees. I would definitely buy another vehicle from them in the future. Thank you Team VW of Merrilville. More
by Brian5137
Employees Worked With
Bobby
August 31, 2023
DO NOT BUY ANYTHING FROM TEAM IMPORTS! ! Team Audi Volkswagen in Merrillville tried to pull a bait and switch on my wife and me. Here are the details. My wife and I have been searching ! Team Audi Volkswagen in Merrillville tried to pull a bait and switch on my wife and me. Here are the details. My wife and I have been searching for a VW Tiguan to purchase right away. We finally decided on a specific model, which Team Imports’ website said they had on their lot. We decided to contact the dealership via their inquiry button on the website. We received a phone call and email at 4:04PM requesting we make an appointment, which we made for 5:45PM. We live over 40 miles away from the dealership, so we departed our home around 4:30PM, very excited to purchase a new Tiguan. That excitement turned to anger and frustration when we arrived at TEAM around 5:30PM. We were greeted outside the dealership. I went inside to use the bathroom, while the salesperson informed my wife that the Tiguan we inquired about had “just been sold to a woman who traded in a truck”. They also informed us they had no Tiguans on their lot. My wife and I were so upset, there were no words to be shared, so we just walked out. What were they thinking would happen? Did they think they could talk us into a different model? Did they really think I would spend $40,000 with a dealer who lied to me? I have purchased a few cars in my day and know that the paperwork to obtain a new automobile takes longer than an hour. Even if it didn’t take that long, why wouldn’t the dealer call me and let me know the specific car I inquired about had been sold? TEAM collected all this information during the inquiry process on their website. No apologies, no offer to pay for the $15.00 in gas we burned to go to the dealer, no email this morning apologizing, no nothing. In fact, I received a marketing email from them today, which tells me they just don’t care about their customers. You should stay clear of this company. They do not operate with integrity. More
by Sut
Employees Worked With
Britany Carter, Mac Cannon
February 22, 2018
Blacklisted Gave a bad review one time for shady service practices. Went in to trade my car in and they tried to underpay me for my trade in and over charge for t Gave a bad review one time for shady service practices. Went in to trade my car in and they tried to underpay me for my trade in and over charge for the car I was looking at. No negotiation or anything. Didn’t attempt to sell the car so I went to another VW dealer in Chicago and got the same car for 3k less and got almost 2k more for my trade in. Don’t waste your time or energy. They lost 2 sales by their actions. More
by Jkr1293
Employees Worked With
Never said his name once they knew I was the one who left the bad review
