Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Team Volkswagen & Audi Northwest Indiana
Merrillville, IN
241 Reviews
At Team Volkswagen & Audi Northwest Indiana, we are proud to be the premier destination for luxury automotive sales and service in Merrillville and the surrounding Northwest Indiana region. As a dealership that values integrity, professionalism, and a passion for performance, our mission is to deliver an outstanding experience from the moment you step through our doors. Whether you're searching for a new vehicle, scheduling service, or exploring financing options, our team is committed to exceeding your expectations at every turn.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 241 reviews
October 30, 2014
Dishonest and illegal business practices. I bought a used Honda Accord from Team. They did more slimy stuff, but I want to focus on the highlights: * Finance person tried to prevent me from I bought a used Honda Accord from Team. They did more slimy stuff, but I want to focus on the highlights: * Finance person tried to prevent me from reading the contract. He hovered over me when I started to read it he put his hand over the contract and pointed to the X. He said, "This is where you sign." * When I said that I knew where to sign, but I wanted to take a minute to read it, he hovered in my field of view in what was clearly an intentional attempt to prevent me from taking my time. * There was a $255 etch fee. When I asked about it he said it was something that was already done on all cars they sold, and that I didn't really have a choice. (This is a violation of Indiana Code 9-23-3-1) I had to Google "Etch Fee" in front of him to find that it was a common scam. He didn't remove it until I threatened to leave. * Charged an excessive $150 doc fee that I was led to believe was non-negotiable. (A violation of IC 9-23-3-6.5) Tip: Under Indiana Law, the doc fee must be disclosed, be negotiable, and accurately reflect the actual cost of preparing documents. Anything above about $50 is excessive. * The window sticker listed a 60,000 mile warranty with no further explanation. It turns out that the car only had a 36,000 mile warranty. But the drivetrain had a 60,000 mile warranty. (I don't have a citation for this, but I'm pretty confident this would be considered deceptive advertising) * I asked a question about the A/C, as the CarFax said it had recently been recharged. I asked if that indicated a leak. The salesman said he would check with the person who inspected the car. He returned a few minutes later and said there was nothing found wrong during the inspection. This turned out to be false and the A/C does have a leak. * Got my customer satisfaction email from the GM. I politely responded with some of the above, thinking maybe I had gotten a rogue representative. Never received a response, indicating that this is standard practice. Do not do business here. More
by indianachris
Employees Worked With
Don't Remember Name
