Ted Britt Chevrolet

Overall pleasant experience I purchased a 2014 Subaru from the used car dealership. I spoke with the salesman and told him my situation with bad credit and he said he could help I purchased a 2014 Subaru from the used car dealership. I spoke with the salesman and told him my situation with bad credit and he said he could help me get financed even with bad credit. He was right and he was able to keep the payment where I needed it. What I liked most about the entire experience was there was no "game playing"going back and fourth between us and the finance department. I told them what I wanted the payment to be and they made it happen and in a timely manner as we'll. The salesman was also friendly and courteous. Allowing me to take the car home to see if my wife liked the car was also a huge time saver. The finance department was also very professional and did not try to force extended warranties and other optional add ons, although she did offer and explain them. Overall this dealership was a pleasant change from the normal "gotta get that sale and money" dealerships. I would recommend anyone to give them a try. More

Excellent experience and service We really satisfied kind services and our new Cruze a lot!!! They also provided it with a big rebate. If you want to buy a new car from Chevrolet, We really satisfied kind services and our new Cruze a lot!!! They also provided it with a big rebate. If you want to buy a new car from Chevrolet, I recommend this dealership. More

Continuous water leaking after heavy rain After purchasing my Saturn Outlook XR in Feb. 2008 I continued to have water leaking in the driver, passenger and eventually the backup light sensor i After purchasing my Saturn Outlook XR in Feb. 2008 I continued to have water leaking in the driver, passenger and eventually the backup light sensor in the ceiling for object closeness. This resulted in some cases of the engine not cutting off and other electrical problems and eventually knocking out the navigation and radio that had to be replaced. This issue never fixed while the vehicle was under warranty and things got worse after warranty expired. Carpet and padding underneath was always wet and I eventually had to spend $400 to have them clean it up. This should have never happened. This was under Sterling Chevrolet. Then Ted Britt took over the dealership and things changed immediately. New service manager Tom Linnehan indicated that he was going to fix the problems at no cost to me. He tried. Every time water leaked in the car he said bring it end. It kept happening no matter how hard he and his folks tried to fix it. I got so frustrated that I talked to the new General Manager Jason Fischburn and things really started to change. Tom left and Mike Kohler took over as Service Manager. I told Jason that if the issue could not be fixed I was going sell it to CarMax. A car that I loved except for the water issue. He told me that they would keep trying and the last time I took it in, they kept it for 15 days. Mike Kohler the new service manager, gave me a free car rental, which would have happened if it were still under warranty. Remember that this issue was never resolved during the warranty period. Nevertheless, we have had heavy rain fall since I got my Saturn back. NO LEAKING. That means that I can keep it for a long time since it just turn 30,000 miles last Saturday. I take our Chrysler 300M in for oil change at Ted Britt. Jason Fischburn and Mike Kohler both said we are going to fix this problem and they did. I think they pulled down the overhead and see where the water was not draining, which Jason had indicated that need to be done. I have read some horror story on Edmunds from poor souls who have the problem (drain tubes were to small and not able to remove water coming in from heavy rain around sun roof) some of them were never resolved. If you are in the Northern Virginia area and you have a Chevy or Saturn or any GM car I recommend these guys. Chris Thomas was my service rep at Saturn and he is at Ted Britt Chevrolet. Only one left from Saturn. If we replaced the Chrysler 300M (low miles also and no problems) it would be with a Malibu or Impala. Plus On-Star is OUTSTANDING. No navigation system in any other car can match it. I get fee car wash and state inspection as part of my original contract. I know that if I have a problem with service on my Saturn I have people that I can depend on to resolve it and not be "burned" in the process. No dealer that I have ever dealt with has been as good as Ted Britt Chevrolet in Sterling, Va. More

Thank You TED BRITT TEAM MEMBERS" A warm welcome, a request as to what we were looking for in a new car, and a tour of the lot to see what was available. I started out thinking I wante A warm welcome, a request as to what we were looking for in a new car, and a tour of the lot to see what was available. I started out thinking I wanted a small vehicle, one that would handle the snow we often have in the area. I was not prepared to have such a large selection of cars available for view. Sean continued to ask questions about what features and how the car would be used, as a local driving or long distance trips, or just for a combination of both. Most of the driving in within a 100 mile radius and not on long distance travel. I soon realized the smaller car that I thought I wanted was not going to work. Sean showed us the CRUZE and I was sold. I had a wide selection to choose from, Sean took the time to ask additional questions about features wanted and explained the advantages that the CRUZE had and the overall performance of the car. I fell in love with a BRIGHT RED CRUZE. At no time did I feel pressure to "get it now", instead my husband and I were able to discuss the purchase, the car selected, and any features without pressure from anyone. Once the decision was made, our processing the purchase was very smooth. Ms. Simpson and Ms. Lair were responsible for paving a smooth path to delivery and ownership of my new car. I feel very confident that if any issues arise I can return the TED BRITT Chevrolet and receive excellent service, and advice from the staff. We also purchased the ResistALL NG coverage for the new car. THANK YOU TO THE STAFF AT TED BRITT CHEVROLET!!!!! More

Experience buying Chevy Equinox The dealer representative was kind, courteous and patient with our sale. We came in expecting to just test drive the vehicle and then leave and test d The dealer representative was kind, courteous and patient with our sale. We came in expecting to just test drive the vehicle and then leave and test drive another GM vehicle similar. The representative sat down with me and showed price points of the different models. It was an overall great experience. More

Great Experience This was my first brand new car purchase. I called the night before to have a vehicle ready to be looked at. Mas took my original call and handled my This was my first brand new car purchase. I called the night before to have a vehicle ready to be looked at. Mas took my original call and handled my experience through the end. I called the next morning running late to see the car and had him pull up another car as well. I ended up purchasing the second requested car 2014 Malibu LT. Most beautiful cat I have ever owned. Everyone I worked with was amazing! I will drive from WV to Ted Britt for all service and future purchases for life! More

Excellent Customer Service Brian was very helpful with my vehicle. I had made an appointment for the following day but dropped my car off early as it was easier for me to get a Brian was very helpful with my vehicle. I had made an appointment for the following day but dropped my car off early as it was easier for me to get a ride. Brian managed to get my vehicle squeezed in that afternoon and got it back to me within a few hours. Hannah was a pleasure to deal with at the cashiers desk and took care of my payment even though she had already been scheduled off for a few minutes. More