Ted Britt Chevrolet

Terrible The only positive was the very personal sales representative. Hook Pagnotta. He offered a no pressure atmosphere. Obviously like any car buyer especia The only positive was the very personal sales representative. Hook Pagnotta. He offered a no pressure atmosphere. Obviously like any car buyer especially on a vehicle of over 70k you’d like to shop around and which I did and hadn’t even contacted Ted Britt. The sales manager Angel Gammons contacted me multiple times only to tell me “ once I get my feelings hurt they will be waiting” appald but this from a manager representing a large dealership I asked he not contact me again, inquired via phone, and online help for the General manager contact information. Dana apparently did not have or know who her general manager was and referred me back to the sales team and or manager Angel Gammons!? I guess this is why I keep returning to Criswell. Where the sales team actually puts their customers first. Only reason I ventured away was because my preferred dealer didn’t have the color I wanted in the time frame I needed. They are more than willing to get for me especially after purchasing multiple vehicles from them (8) new cars in the past 2 years. I would have thought Ted Britt would have appreciated and liked to connect and build a relationship with a client who is willing to purchase a vehicle from them. My mistake. Good luck with you’re sales team they are some real charmers. I do want to make it a point to say not enough good can be said on behave of Hook Pagnotta. Thanks and sorry Angel potentially took one away from you. More

Worst experience ever I don't have enough words to get into everything. However Angel no once came to introduce himself to me after several promises. Worst GM I can ever I don't have enough words to get into everything. However Angel no once came to introduce himself to me after several promises. Worst GM I can ever remember dealing with. Will never go back to this dealership. Zero stars!! The only reason I gave it one star is because it would not accept zero stars. More

Awesome experience, Mas rocks! Ted customer for life!!! I had a fantastic experience at Ted Britt Chevy. All the staff was very helpful, friendly and kind to my husband and I. Amazing customer service from I had a fantastic experience at Ted Britt Chevy. All the staff was very helpful, friendly and kind to my husband and I. Amazing customer service from all! As soon as we arrived on the lot Mas came right out to help. I told him what I was looking for and he got right to work and made my dreams come true. He went above and beyond the entire time we were in the dealership and continues to even after the purchase. I won't hesitate to recommend them to my family and friend. Ted Britt definitely has a customer for life with my family! More

Awesome salesperson Anthony is more like your personal consultant at this dealership. He's been at this for a while and cuts through the BS you get at most dealerships. Anthony is more like your personal consultant at this dealership. He's been at this for a while and cuts through the BS you get at most dealerships. He is very respectful of your time, he doesn't try to pitch anything, just answers any questions you may have. He worked hard to make sure everything was what I wanted, not what was the best for his pockets. Overall it was a very refreshing experience after dealing the normal slimy sales guys. Zero pressure and in and out in less than two hours, with 45 minutes of that being waiting for the finance manager to be ready and a 20 minute test drive. More

Purchased new 2017 Chevrolet Traverse Mr. Sang Han met all my expections as a sale person and would highly recommend him if you are shopping a new vehicle. I would buy again from Ted Brit Mr. Sang Han met all my expections as a sale person and would highly recommend him if you are shopping a new vehicle. I would buy again from Ted Britt Chevrolet, it was a great experience ! More

Working with Mas Working with Mr.Hill was a pleasurable experience for the second time.He goes above & beyond to make sure your happy.We had leased a 2015 Suburban LT Working with Mr.Hill was a pleasurable experience for the second time.He goes above & beyond to make sure your happy.We had leased a 2015 Suburban LTZ in December 2014 but before we had decided on the Suburban we had Mas running around getting vehicle after vehicle to get the right color combination that we wanted and we were actually looking at a Tahoe, but couldn't find the right color combination . So he suggested we look at the Suburban it was the right color combination that we wanted. We agreed to checkout the Suburban & ended up purchasing it. Since our lease was coming due we were checking out some other vehicles which again Mas was showing us vehicle after vehicle but ended up deciding to keep our Suburban because I love it & couldn't find anything that we liked as well. So Angel Gammons mentioned he could help us by buying the Suburban from Ted Britt Chevrolet instead of buying it from Ally the leasing company. And he did help by getting us a good rate & saving us from paying sales tax again.Everyone we came in contact with at the dealership was friendly & polite and wanted to help.Mr.Mas Hill is great to work with & we would recommend him & Ted Britt Chevrolet & Ted Britt Ford to our family & friends.Mr.Mas Hill is an asset to your company. More

I love this place! I never worry about taking my car to get serviced here. I trust the techs and staff. They keep my car running longer and better. The staff is always g I never worry about taking my car to get serviced here. I trust the techs and staff. They keep my car running longer and better. The staff is always generous. Lynette Edgar was very helpful and understanding at my last visit. I don’t mind waiting in the lobby either. Coffee, TV, and comfy seats. I’ve been coming here since I bought my car here and I plan on continuing to come here for service and probably buying my next vehicle here again. More

10 Strikes 10 strikes for this business, just on the new car paperwork they sent me! 1. Refused to show the sticker. 2. Tried to make me pay for their busi 10 strikes for this business, just on the new car paperwork they sent me! 1. Refused to show the sticker. 2. Tried to make me pay for their business license. 3. Inflated the base price from advertised price, unnecessarily raising my tax burden. 4. Tried to force an arbitration agreement on me. (RUN!) 5. Tried to put the risk of getting taxes wrong on me. 6. Tried to get me to sign a mostly-blank power-of-attorney form. 7. Hit me with the "WE OWE" scam and blank form. 8. Violated the Magnuson-Moss Warranty Act, by trying to prevent aftermarket parts. 9. Ted-Brittt-4-Life agreement does not specify what 'timely' is, and demands that if vehicle is not brought to Britt for all work, the agreement is void. This also violates Mag-Moss. 10. Illegal repo statements -- like they can repo anytime -- that flout actual Virgina repo laws. The dealer dropped me like a hot potato when I confronted them with their illegal or unethical behavior. Epilogue: Contacted Britt after their "We sorry, call us!" below. They failed to respond. More

Great experience Amazing customer service from jason the general manager who answer all my questions on the chevy bolt and to angel who followed up after the sale I pu Amazing customer service from jason the general manager who answer all my questions on the chevy bolt and to angel who followed up after the sale I purchased a 240 charger from there service department he followed up to let me know she shipped it to me I have 3 hours away i purchased many automobile ted britt Chevy treats you like family More

Great Car Buying Experience....., Three weeks ago, I learned that I needed major work on my 2005 Nissan Pathfinder. I finally had had enough and decided to purchase a new/used vehicle. Three weeks ago, I learned that I needed major work on my 2005 Nissan Pathfinder. I finally had had enough and decided to purchase a new/used vehicle. A friend, Ed Henry works in the Finance Department and suggested that I should purchase new and introduced me to the Chevy TRAX. Ed referred me to Anthony Saunders, sales rep and it was the best introduction ever. Mr. Saunders ' knowledge and patience made this experience a lot easier for me. There was no pressure and he was very responsive to any questions or concerns. I am now the proud owner of a black 2017 Chevy TRAX. I could not be happier with my selection or the dynamic duo of Anthony and Ed. You guys rock and I can't thank you enough for making this experience go as smooth as possible. Thanks guys and Ted Britt!! If you are searching for a vechicke, please visit Ted Britt and ask for the Anthony and Ed team 😃😃 More