Ted Britt Chevrolet

USED CAR PURCH - VERY POOR EXPEIENCE -USED SM AND SALES REP TED BRITT CHEVROLET (USED CAR SALES DEPT.) REVIEW I WAS IN THE SERVICE DEPARTMENT ON 07/31/2017 FOR A BRAKE REPLACEMENT WAS TOLD BY THE USED CAR SM TED BRITT CHEVROLET (USED CAR SALES DEPT.) REVIEW I WAS IN THE SERVICE DEPARTMENT ON 07/31/2017 FOR A BRAKE REPLACEMENT WAS TOLD BY THE USED CAR SM (WHO I ALSO SENT THIS USPS) “I WANT YOU TO BE A HAPPY CUSTOMER”. LET ME ASK YOU IF ANYONE SHOULD BE AFTER THE FIRST TWO WEEKS. I PURCHASED MY 2014 TAHOE LTZ ON 7/17. I WAS LOOKING FOR QUITE SOME TIME FOR THIS EXACT VEHICLE OR SUBURBAN. FIRST--- AS I DROVE HOME FROM THE DEALERSHIP I NOTICED THE GAS GAUGE WAS ONLY READING ABOUT 60% FULL... I CONTACTED MY SALESMAN AND WAS TOLD THAT THEY NORMALLY ONLY PUT "20 BUCKS IN BUT I GOT $30-- ARE YOU KIDDING ME??? ON A $40,000 VEHICLE??--(7/17) I HAVE PURCHASED NUMEROUS VEHICLES, NEW AND USED, AND HAVE NEVER LEFT THE LOT WITHOUT A FULL TANK OF GAS?? ---NEXT- I MENTIONED I LEFT APPROX. $20 INCHANGE/BILLS IN ASH TRAY---NEVER RECOVERED NOT SURE IF RESEARCHED BUT WAS TOLD IT WAS GONE SO OOPS, I GUESS==OK FOR SOMEONE TO TAKE IT—MY MISTAKE/LOSS????? (7/17) ----NEXT- KEY TAG WITH VEHICLE STATED 2 KEYS-- NOPE ONLY ONE. TOLD THEY COULDN’T FIND THE OTHER ONE (7/17) - -- I HAD TO PURCHASE MY OWN KEY AND FOB ONLINE, AND SPENT APPROXIMATELY $55 TO GET KEYS/CUT AND FOB PROGRAMNED. (THOUGHT SELLER WOULD HAVE PROVIDED TO ME OR OFFERED) – (OF COURSE NOT) SPENT 2.5 HOURS OF "MY" TIME AT THE LOCKSMITH (7?21) ---NEXT- NO CERTIFICATION PAPERWORK WAS PROVIDED ON ADVERTISED CPO VEHICLE (7/17) I ASKED TWICE AND FINALLY RECEIVED JUST AN INVOICE IN THE MAIL. HOWEVER NOT THE "OFFICIAL SIGNED FORM"-- CHECKLIST ---NEXT...BRAKES BEGAN SQUEEKING VERY LOUDLY WHEN COMING TO THE END OF A STOP. – MADE SERVICE APPT. (7/24) AS I WRITE THIS I HAVE BEEN IN SERVICE DEPT. FOR 2 HRS SO FAR --NEXT MY SALES REP RETRIEVED A COPY OF MY CPO FORM AFTER MULTIPLE REQUESTS AND DELIVERED TO ME IN SERVICE DEPT. (BTW- I NEVER SAW NOR SIGNED THIS FORM (EVER)----WHICH IS PART OF THE CERTIFICATION PROCESS) ----NEXT I AM TOLD, BYUC SM THAT THE BRAKES THAT ARE ON HAVE FORMED A GLAZE. HE EXPLAINED ABOUT THE GLAZE AND OFFERED TO SUPPLY NEW PADS IF I WOULD HAVE THEM INSTALLED ELSEWHERE----.WHAT THE ÷×+..ARE YOU SERIOUS???--UNBELIEVABLE = SERVICE REP HEARD CONVERSATION AND SHOOK HIS HEAD HE THEN STATED HE WOULD HAVE THEM ALL REPLACED AFTER I "MILDLY" OBJECTED. I DID OFFER TO DRIVE THE VEHICLE FOR A FEW HUNDRED MILES TO SEE IF IT CORRECTED ITSELF AS HE STATED IT WOULD, BUT HE INSISTED TO REPLACE THEM SO I WOULD BE A "HAPPY CUSTOMER" ---- I DID SOME RESEARCH AND DISCOVERED THE SQUEEK MAY NOT " FIX ITSELF" AND COULD NOT BELIEVE HE WANTED ME TO HAVE THEM PUT ON ELSEWHERE-- A $40,000 CERTIFED CHEVROLET OWNED FOR 14 DAYS AND HE WANTS TO GIVE ME THE BRAKES TO BE PUT ON ELSEWHERE WHICH COULD HAVE VOIDED MY WARRANTY—SMH. IT IS NOW 5:25 PM, JUST SHY OF 3.5 HRS IN..NOW I CAN JUST HIT I66 TRAFFIC GOING HOME "YAY." ---- LAST POINT I KNOW HOW IT WORKS WHEN YOU TRADE IN A VEHICLE. I NEVER SHOULD HAVE ACCEPTED THE "GREAT/BEST" OFFER OF $9K FOR MY 2007 LEXUS GX 470, HOWEVER, PAINT WAS CHIPPING A LITTLE AND POSSIBLY SOME MECHANICAL WORK DOWN THE ROAD THAT I AM SURE WAS NOT DONE BEFORE IT WAS PUT ON THE LOT —I WAS TOLD TO MY FACE BY THE SM THAT IT WAS GOING TO AUCTION. I HAVE ALWAYS SOLD MY USED CARS OUTRIGHT (5 OVER THE LAST 5 YEARS) AND I KNOW THERE IS A PRICING ADVANTAGE AS WELL AS SOME STRESS FROM SELLING BY OWNER. BUT TO SEE THE LEXUS LISTED AT $14,880 ON THE FRONT OF THE LOT (AND I HAD NOT EVEN TURNED OVER THE TITTLE), BLEW MY MIND – I WAS TOLD DIRECTLY IT WAS GOING TO AUCTION!!!!!!!!!! BEING TOLD IT WAS GOING TO THE AUCTION WAS AN OUT AND OUT LIE. --- "LET THE BUYER BEWARE" (NO TRUER WORDS HAVE BEEN SPOKEN. I AM SURE THE VEHICLE WILL NOT likely SELL FOR $14,800 BUT MAYBE. SO NICE HONESTY WHEN YOU LIED AND SAID YOU WERE ONLY MAKING $500 ON THE VEHICLE WHAT THE???? I AM SURE SOME WORK WAS PUT INTO IT BUT A "FAIR DEAL FOR ME"““(DOUBTFUL) COME ONNNNN MAN!!!!!!! I PAY ASKING PRICE AND I WAS CRUSHED ON MY TRADE IN—GUESS THAT’S THE GAME BUT FAR FROM FAIR AND EQUITABLE. Although I know they are in the business to make a profit, I was 100% honest with my vehicle and nothing I was told about my trade in was truthful I can guarantee you that I will not buy a vehicle from this location again when my wife is in the market for a vehicle this coming year or my three kids or close friends that I have in the area and on Facebook. I thought the new/used car business had changed. My recent experiences, before Ted Britt, were much more positive, but not on this purchase, I DO WANT TO SAY THE SERVICE PERSONAL HAS BEEN GREAT... THE REASON I HAVE HAD THE OPPORTUNITY TO PUT THIS ALL TOGETHER HAS BEEN DUE TO MY SHORT VISIT TO HAVE MY CERTIFIED VEHICLES BRAKES PROBLEM ALLEVIATED.... ONLY ONE OF THE PERSONELL I WORKED WITH ARE LISTED BELOW- - CHRIS THOMAS WHO WAS VERY RESPONSIVE AND COMMUNICATED WITH ME DIRECTLY...... ***PLEASE NOTE—ALL REFERENCES IN THIS REVIEW ARE ABOUT THE USED CAR SALES DEPARTMENT AND DO NOT REFLECT ON ANYONE ELSE IN THE DEALERSHIP… More