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Ted Britt Ford Lincoln

Chantilly, VA

3.4
1,080 Reviews
Ted Britt Automotive Group in Chantilly, VA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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4175 Auto Park Cir

Chantilly, VA

20151

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Showing 1,080 reviews

April 29, 2012

Tow weeks went by and i had a question about my payoff to ford for the Expedition i had purchased. David met us and asked how he could help. He checked to see if Loni was available. He was working other deal More

by cgchase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Black, Lisa Walker, Loni
April 28, 2012

I was looking to buy a 2012 Navigator, but my trade in value on my 2005 Nagivator was not enough. Overall, Henry was Fantastic in helping us with everything! More

by Kunheirhee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry P., Henry Proano
March 25, 2012

Description of Davids service (email I sent to him): You were very helpful each time I came in and had incredible patience with me. The first day I came, you walked over with a giant smile and welcomed me i More

by cutleret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Black
March 19, 2012

Dan was friendly and easy to work with. He ensured that purchasing my new vehicle was a seamless process. Overall great service and I have already recommended friends. More

by GiaM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Akers
March 19, 2012

I simply came in to see about getting the emission testing done on my 2006 Expedition that I bought at another dealership but with Lisa Walker doing the financing part. As I was waiting I went out to More

by cgchase
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Black, Danny,
February 27, 2012

The people at Ted Britt Ford are the nicest people I have ever shopped with. They went abover and beyond to help me get what I was looking for. More

by fidobball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gardner Britt III, Gardner Britt III
February 26, 2012

Ted Britt Ford's Chantilly dealership has a great location with a very helpful sales and service staff. While I was still researching new cars and deciding what would be best for my family they have More

by cgraham19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gardner Britt, Gardner Britt III
February 26, 2012

Best and easiest new car purchase! No hassle, no waiting, in and out with the truck I wanted and the price I was looking for. More

by jsgolfin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gardner Britt III, Danny Islam, Gardner Britt III
February 26, 2012

Very quick and smooth new car purchase. Not only did they have a huge selection of trucks for me to choose from they had a lower price then the other dealers I had visited. On top of the price they gave me g More

by DJK8705
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Black, Fred Stoner, Fred Stoner
October 28, 2011

This is the worst dealership to buy a car. My wife and I went to trade in and buy a car from ted britt ford chantilly. We had had arum around on negotiating on price. We decided to leave and go some where e More

by Edamti01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Barry
Oct 31, 2011 -

Ted Britt Ford Lincoln responded

Hello, My name is Kristen Russell and I'm the Customer Service Manager here at Ted Britt. I read your review and I sincerely apologize for any inconvenience you may have experienced while at our dealership. Any further information you can give me, so that I may deal with this situation would be appreciated. Can you please tell me which Sales Rep and Sales Manager you were working with? Also what date you visited our Chantilly location. Please feel free to email me back in confidence so that I can get a better understanding of the situation. Kristen Russell krussell@tedbritt.com

Oct 31, 2011 -

Edamti01 responded

Hi kristen, The name of the sales person I worked with was Berry but l don,t remember the name of the manager but Berry should be able to tell you who the manager was. My wife and I were there on both the 24&25th. Just let you we were able to purchase at audio chantilly and the overall experience was EXCELLENT. Thank Eric

Nov 03, 2011 -

Ted Britt Ford Lincoln responded

Eric, I would like to speak to you about your experience. Please contact me directly at 703-218-4610. Thank you, Kristen Russell Ted Britt Ford Lincoln krussell@tedbritt.com

Nov 08, 2011 -

Ted Britt Ford Lincoln responded

Hi Eric, Please give me a call to speak about your experience. Thank you, Kristen Russell Ted Britt Ford Lincoln krussell@tedbritt.com 703-218-4610

Nov 14, 2011 -

Ted Britt Ford Lincoln responded

Dear Sir, Thank you for taking the time to share your comments and feelings about our dealership. Even though your experience does not paint the best picture of our dealership, it is helpful to us in finding out where some of our customer service weaknesses lie. I would like to inform you, the Sales Manager that was working with you and your wife is no longer with our organization. Again, I do apologize for your negative experience, and appreciate your feedback. I hope you grant us the opportunity in the future to make your purchase experience pleasurable. Thank you, Customer Service

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