I had been texting with an Internet sales rep for about a week and decided this is where I wanted to make my purchase for a new mustang. I filled out the application for credit online and was contacted a short time later by someone claiming to be a manager there. Told him I had a trade that was going to have negative equity and I needed my payment under $600/month. He says, “no problem, come on down. I’ve looked at your credit, shldnt be a problem. I need vehicles under $35k for our inventory and we’ll give you the best trade deal.” I was very skeptical but had heard good things about this dealer being able to do things most dealers wouldn’t do because they did so much more volume. So I started cleaning out my car and as it was getting late I called him back to make sure it wld still be ok to come since I lived an hour and a half away. I asked again if my credit had already been pulled and if everything was good to go, he said yes. Shouldn’t take long because we already have your info. I get to the dealer, Car is sitting out ready to go. I’m excited, first NEW car, someone said they’re gonna take care of me, I’m feeling like everything is right with the world. Drive the car, all good. Get inside, this Manager is nowhere around. Sales person starts asking me questions about the deal and I tell him I was told the deal was done already. Tell him what was told to me and he got a stupified look on his face and basically told me there was no way this deal was possible. They give me the “managers” personal phone number and of course he doesn’t pick up. They then tell me this is just the Internet sales manager. My credit had never been pulled, no deal was done, nobody even knew who I was, other than I was coming in for the mustang. They proceeded to tell me how the deal was impossible and there was nothing they could or would do for me. Now I’m not only mad at the person who scammed me into coming down here but irate that nobody even cared. I was told to take it up with the guy that brought me in and to contact the higher ups. Basically, get out of our face so we can screw the other people that are here. I will be contacting everyone I can and getting this fixed. 3 hours round trip just to be completely shot down and disappointed.