I recently brought my truck in for a pretty major warranty repair for which there is a known problem. Michael worked on getting it done within a week, but failed to address a second problem of a drive line vibration, I was told it's "just how the tires are." Not true since the vibration just started but I drove away anyway and the vibration is now a real problem. Unfortunately, the original major issue returned. As all of the emails I get from Ted Britt ask, I made an appointment online and outlined the issues. Upon arriving, I get Michael again. Right out of the gate he just has a miserable disposition. After I described the issues, and watching his irritation grow, he said they wouldn't "even look at it" for two weeks to which I asked why would I make an appointment if you can't get to it for two weeks. This is where the lecture about how I should have called him to find out his workload before coming in began, how he his "engine guy" has a backlog, and everything delivered in a condescending tone. No apologies for a delay, no "I understand that's frustrating", just a smug miserable lecture from a service advisor. The way he spoke to me was ridiculous, completely lacks interpersonal skills. Regardless, when I asked what I would do without a car for two weeks, he shrugs and says "I dunno." Email to the service manager went unanswered. The reviews for this dealership say it all 2/5 stars? That's being generous. My money will be going to other dealerships.