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Ted Britt Ford Lincoln
Chantilly, VA
1,080 Reviews
Ted Britt Automotive Group in Chantilly, VA treats the needs of each individual customer with paramount concern.
We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time.
Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,080 reviews
October 20, 2015
Great experience! Mike Asay was excellent. It was a great experience buying a 2016 Lincoln MKZ Hybrid from Ted Britt. Mike Asay was excellent. He was courteous, knowledgeable and professional. It was a great experience buying a 2016 Lincoln MKZ Hybrid from Ted Britt. Mike Asay was excellent. He was courteous, knowledgeable and professional. This is our 5th car from Ted Britt over the last 25 years. The staff is excellent and Ford makes good cars. I will highly recommend Mike and ted Britt to others. More
by Chawla
Employees Worked With
Mike Asay, Jenny Kueny
October 20, 2015
F150 2015 Mike was great to work with. Entire process was quick and painless. Follow up was also nice. Purchased Chrysler products in the past and treated like Mike was great to work with. Entire process was quick and painless. Follow up was also nice. Purchased Chrysler products in the past and treated like cattle. Would definitely do bussiness with Mike again. More
by Trucker77
Employees Worked With
Mike Asay
October 08, 2015
Keep coming back to Ted Britt Ford My family has bought 4 cars from this dealership over the last 15 years because of the great experiences we have had here. Every single person that yo My family has bought 4 cars from this dealership over the last 15 years because of the great experiences we have had here. Every single person that you encounter in the dealership is friendly, knowledgable, and ready to help with anything you need. This is not the case in many dealerships, as we found out during my car search. For example, at the other dealership we visited our sales person was unable to answer any basic questions about the car, and we stood around and waited for long periods of time and were completely ignored by other staff members. During our most recent purchase we worked with William Carson and Larry Burkes Jr. in sales, Mary Burroughs in Human Resources, and a Hokie (like myself) in Finance whose name I can't remember! I changed my mind over 20 times about the type of car that I wanted to look at/test drive and Will was accommodating and cheerful through the entire 2 day process. Larry was positive, friendly, and extremely helpful in figuring out a pricing package that I felt comfortable with as a recent grad and genuinely cared about making sure that I was happy with my new car. Mary was full of energy and humor right when we needed it, as we had begun to tire from all of the paperwork and decision making! Our experience in finance was great as well; I never felt pressured to buy add-ons and increase my pricing package. Overall a great car buying experience! More
by nadiag-Focus
Employees Worked With
Larry Burkes Jr. , William Carson
September 22, 2015
Consistently Poor Service I have taken a number of my Ford fleet to this dealership for service. It's the worst service department I have ever dealt with. On one occasion a car I have taken a number of my Ford fleet to this dealership for service. It's the worst service department I have ever dealt with. On one occasion a car sat for 4 days before they "had time" to change the oil and anti freeze. I had made an appointment for this service and when I went in to question why it hadn't been worked on, I was asked, "we're busy, what do you want me to do?" by the Service Manager. It took a week to get the car back. Last week I took anther vehicle in. It was there 7 days. For an oil change and fluid exchange. A part had to be ordered for the ignition switch. No one informed me of this until I called on day 4. I picked the car up. A day later the parts department (good guys) called to say the part was in. I left 2 messages for the service writer and one for the lane manager to schedule the repair. No one called back. Obviously they don't want our fleet of vehicles in their shop. Oh, and they entered my email address incorrectly in their system, an old trick to avoid the management reading bad CSI surveys. More
by Fleet Manager
September 11, 2015
Never ever buy a car from here or frm Randy I bought car frm Randy 3 months ago. Bought the car mainly for Lifetime Warranty....JOKE JOKE ..NOTHING IS COVERED UNLESS THE MOTOR FALLS OUT I bought car frm Randy 3 months ago. Bought the car mainly for Lifetime Warranty....JOKE JOKE ..NOTHING IS COVERED UNLESS THE MOTOR FALLS OUT More
by not happy
September 10, 2015
DO NOT go here pick any other place but this.... Most of these review written here are fake. Trust me. I had the worse experience at this dealership. Please do your self a favor. Pick any othe Most of these review written here are fake. Trust me. I had the worse experience at this dealership. Please do your self a favor. Pick any other dealership but this. Sales people have no idea what they are doing. More
by REAL PERSON
August 20, 2015
Best dealer to buy from! I've always said that a successful business is made by its incredible people, and Ted Beitt Ford has exactly that, incredible people. They are sales p I've always said that a successful business is made by its incredible people, and Ted Beitt Ford has exactly that, incredible people. They are sales people, but they're genuinely enjoying their job to help put you in a new car that is what you want, budget wise and feature wise. I had the privilege to buy a new 2015 Mustang from Victoria Fornadel. She was sweet and professional. She communicated to me in the best way possible which was often text messaging, and she was dynamic about how she sold me the car based on my needs. She was knowledgeful about the Mustangs, and she didn't try to pressure sell me a car that I couldn't afford. Furthermore, 2 days after I bought the car, she messaged me to make sure everything was just as expected! And I know if I ever had a problem or question soon, I'm welcomed to easily get in contact with Victoria or management. Seriously, Ted Britt was the best car buying experience I've ever had or seen. I walked out of there knowing that I made the best decision. More
by Davideasaf
Employees Worked With
Shawna Shortz, Victoria Fornadel
August 19, 2015
Buying experience Mike was good easy going salesman. The time was a little to long for the process but that was not mikes fault. The clean up crew did a poor job on the Mike was good easy going salesman. The time was a little to long for the process but that was not mikes fault. The clean up crew did a poor job on the car; windows were speared and spotty. I have told a few people to go to Ted Britt for good deal. More
by Bigcountry
Employees Worked With
Mike Asay
August 17, 2015
Excellent service, excellent environment Bought a new 2015 Ford Fiesta at Ted Britt Ford. My salesman was Michael Asay. Michael was very helpful in ensuring that I got exactly what I wanted. Bought a new 2015 Ford Fiesta at Ted Britt Ford. My salesman was Michael Asay. Michael was very helpful in ensuring that I got exactly what I wanted. He took us to both car lots and was adamant about getting me the right car. After my purchase, Michael also followed through with me about the vehicle and the overall experience with Ted Britt Ford. All in all, I had a wonderful time working with Michael. More
by helm92
Employees Worked With
Mike Asay
August 14, 2015
Great night to buy a truck Nate recently sold us our 2015 F-150 and he was awesome! This is not the first time we've bought from Ted Britt and it won't be the last time. Nate k Nate recently sold us our 2015 F-150 and he was awesome! This is not the first time we've bought from Ted Britt and it won't be the last time. Nate kept laughing and made the experience a good one :) More
by twstraw1
Employees Worked With
Nathan Smith
