Ted Britt Ford Lincoln

Worst dealership experience ever. Took the day off to buy a new explorer sport, even had it picked out on line. The saleswoman kept badgering me about ford finance even though I told h Took the day off to buy a new explorer sport, even had it picked out on line. The saleswoman kept badgering me about ford finance even though I told her three times I had my financing already in place with my credit union and I wasn't going to change. She refused to let it go, I spent 3 hours with her from 11am until 2pm on May 14th and this was my second visit, before she would even give me a price. When she finally relented she had to get the numbers from "David", she brought them to me and every time I wanted to talk about the numbers she went back to financing. When I discovered she had added the 895.00 freight into both the "sticker" price and again onto some sort of vip price to double it I showed it to her and she walked off AGAIN to go see "David" I had had enough of this insulting behavior so I left. "David" called me later, still refusing to sell me the car without ford financing, I bought an expedition from Ted Britt Ford many years ago and they were nice folks, easy to buy from. What happened? More

Great Approach from a Great Salesman Mike was a pleasure to work with. His non abrasive approach was great, and it truly made the process quick and easy. He was very helpful and was able Mike was a pleasure to work with. His non abrasive approach was great, and it truly made the process quick and easy. He was very helpful and was able to accommodate me and all of my needs. He even brought my old car to me so that I could clear it out at my own home instead of going back to the dealer.... WHAT SERVICE!! Don't hesitate to deal with Mike! More

Premium post-purchase experience Andre Epps and his team made the process of servicing recently purchased vehicles a premium experience that I only expected from my previous Lexus dea Andre Epps and his team made the process of servicing recently purchased vehicles a premium experience that I only expected from my previous Lexus dealership. Prompt responses and attention to resolving the issues in every appointment so far has made it a pleasure to come here. They are genuine and really there for ensuring your issues and concerns are fully satisfied and resolved properly. My wife was first suspicious when I sold our Infiniti's in an attempt to make the move to Ford. And actually, Koons Sterling Ford and other Koons dealerships have left a really awful taste regarding the move to Ford. But after several referrals from prominent mechanics in the area to perform factory service through Ted Britt I could not be any further satisfied then the time we had our Lexus vehicles in terms of service. If anyone is on the ledge of whether or not to make a move to Ford from other manufacturers because the dealerships are horrible, you will not be disappointed even post-purchase with Ted Britt Ford Lincoln in Chantilly, VA. No more snake oil salesmen, greedy merchandise schemes or other awful feelings of being pushed into just accepting the fact that you purchased a Ford without anything being resolved. Highly recommended with an extremely informative and friendly staff under Andre Epp, but I am sure you will experience the same thing with other staff as well. More

We were quited pleased with the service provided Mike Asay was excellent. We appreciated his approach in selling the car. He answered all our questions. There was no pressuring. Also, he was very pat Mike Asay was excellent. We appreciated his approach in selling the car. He answered all our questions. There was no pressuring. Also, he was very patient. More

2015 Ford F150 Leonia made this a wonderful buying process for me. She was extremely informative, knowledgeable and educational during this process. She worked ver Leonia made this a wonderful buying process for me. She was extremely informative, knowledgeable and educational during this process. She worked very hard with all the test drives and meeting my price and feature expectations. Jenny was exceptional as well with the aftermarket leather install and the transfer of knowledge regarding the sync system. Finally, Daniela explained all the terms and conditions and we got through all the paperwork faster then any other vehicle I've purchased. This is my first Ford purchase and my first time working with the Ted Britt family. I'm a happy with my purchase and my entire experience and I look forward to working with Ford and the Ted Britt team for many years to come. This has been a truly exceptional experience. More

FOUND THE VEHICLE I WANTED AT A PRICE I COULD AFFORD I have never looked forward to having to purchase a vehicle. However, the staff at Ted Britt made it a painless experience. Everyone was friendly I have never looked forward to having to purchase a vehicle. However, the staff at Ted Britt made it a painless experience. Everyone was friendly and helpful throughout the process. All questions were answered with what I believe to be honest responses. Every staff member we dealt with exhibited a professional demeanor while also projecting a warm and welcoming personality. Our salesperson, Naz, made certain that we were comfortable with the information about the vehicle we were considering as well as looking out for our personal comfort (water, coffee, snack). More

Truck Buying experience My truck buying experience at Ted Britt was very professional. I would recommend everyone looking for top notch and professional service to give Ted B My truck buying experience at Ted Britt was very professional. I would recommend everyone looking for top notch and professional service to give Ted Britt a try. Mrs. Durant provided top notch professional service. More

Quick, fast & friendly! At Ted Britt I always know that I will be well taken care of. I am always greeted with a friendly face, hello and how many we help you. Best part is e At Ted Britt I always know that I will be well taken care of. I am always greeted with a friendly face, hello and how many we help you. Best part is everyone will ask you if you need help or if you've been helped. This is what I want when I go in for service or anything else. Most places you stand around waiting for someone to help. They get my car in quick and explain any and every thing that needs to be done. My service advisor is always up front and friendly I have confidence that I am getting the correct service needed and nothing that isn't. They are very trustworthy here! I will only take my car to Ted Britt for service! Did I mention the loaner for life program? You come in you don't want to wait bam get a loaner! I can not say enough good things about Ted Britt! PS- Andre is the BEST!! More

Great service professional Great service all around from Andre regarding warranty work that needed to be done in addition to normal maintenance. Easy to talk with, and finds sol Great service all around from Andre regarding warranty work that needed to be done in addition to normal maintenance. Easy to talk with, and finds solutions rather quickly. More

THEY WILL MEET YOUR NEEDS NO MATTER HOW YOUR SITUATION IS. AND PROVIDE YOU WITH ALL THE NEED INFORMATION AND ASSISTANCE IN ORDER FOR YOU TO GET YOUR DESIRED CAR IS. AND PROVIDE YOU WITH ALL THE NEED INFORMATION AND ASSISTANCE IN ORDER FOR YOU TO GET YOUR DESIRED CAR More