Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ted Britt Ford Lincoln
Chantilly, VA
1,074 Reviews
Ted Britt Automotive Group in Chantilly, VA treats the needs of each individual customer with paramount concern.
We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time.
Allow us to demonstrate our commitment to excellence!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,074 reviews
September 05, 2014
Terrible We bought a used subaru outback from them about a month ago. They got lucky in that we wanted to buy that car and had shopped around quite a bit to fi We bought a used subaru outback from them about a month ago. They got lucky in that we wanted to buy that car and had shopped around quite a bit to find it. Otherwise they would not have been successful in selling us a vehicle. The salesman acts quick to help but doesn't actually do anything and was uneducated about the car. The finance guy we worked with made us wait for over an hour even though he had no other customers and we had already agreed on a price of the car. Our unhappiness at the time of purchasing the vehicle is nothing compared to what we are currently experiencing in dealing with anyone at Ted Britt. The finance person we dealt with promised us that when the temporary registration expired to just call and they would overnight us some new ones (since the permanent registration was taking close to 6 weeks to process). We have left over 5 messages and called at least 25 times over the last week and a half. Our temporary registration expired yesterday. We can't get anyone to answer the phone besides the front desk, and no one has called us back. We can't find out the status of the permanent registration, and have not been sent more temporary ones. We have a new car we can't drive. ALL of the people at Ted Britt who we've encountered are unprofessional. Please take your business somewhere else. More
by grantse
Employees Worked With
Many other people who aren't listed here. Mary, Joey, Roland
September 05, 2014
Total Team Effort made our buying experience best ever! Mike Asay gave us our first car intro and test drive - no pressure, warm and friendly and very informative (great first impression). Emily Bielanski Mike Asay gave us our first car intro and test drive - no pressure, warm and friendly and very informative (great first impression). Emily Bielanski was superb in finding the right vehicle and transparent price for us and extremely responsive once we had decided on Ford over Honda and Hyundai cars (in email and also on the phone). James Kim was personable, easy to work with and attentive to all our needs in finalizing the sale, guiding us through the process steps and having our car ready for us. Connie Caballero and Jennifer Wainwright gave us personable customer service, familiarized us with special features and support and were very pleasant to deal with. Matt Drennen was extremely informative and expertly guided us through the contract closeout and financing. Overall the Ted Britt Ford Chantilly team provided seamless professional customer service and we look forward to continuing dealer service with them in the future with our new car. More
by 2014fordescapee
Employees Worked With
Mike Asay
September 04, 2014
Lincoln MKZ Leonia Durant did a great job with helping me select my new Lincoln MKZ. I've always been a loyal Cadillac customer so this was my first Lincoln exper Leonia Durant did a great job with helping me select my new Lincoln MKZ. I've always been a loyal Cadillac customer so this was my first Lincoln experience but Leonia made me a Lincoln customer. There was no stress or pressure. She made me feel as if her job was to find me the vehicle that fit me, not to just make a sale. Her professionalism and courtesy has guaranteed that I will always come back to Ted Britt first. More
by tanayap
Employees Worked With
September 01, 2014
2013 Ford C-Max with no trade-in I received excellent service from the initial internet query follow-up both by e-mail and phone (Ryan Franks), my salesperson (Mike Asay), and the fin I received excellent service from the initial internet query follow-up both by e-mail and phone (Ryan Franks), my salesperson (Mike Asay), and the finance person (Arturo Carcas). I appreciated the efforts by Jennifer Wainwright to quickly introduce the Syslink systems (and Mike's follow-up on that before I drove away). I trust that Jennifer's assurances about the $1000 protective spray she sold me will pay off over the life of the car. Mary Burrooughs call after the weekend (and on a holiday) demonstrates the dealership's commitment to get the feedback for continual improvement of service. My one concern was some small confusion over the final price (after taxes and fees). In hindsight, it would have helped to start with that number before focusing on the multiple sign-offs on the odometer reading. It was suitably explained and between Mike and Arturo I came away satisfied that I got the best deal on a pre-owned, low mileage CMax. Overall, a great experience. More
by Peter Delp
Employees Worked With
Mike Asay
September 01, 2014
Great Deal on my new 2014 Ford Focus SE! Thanks to all for a seamless transaction on a very busy day. The vehicle was reserved for me, cleaned, and right in front of the dealership. Very co Thanks to all for a seamless transaction on a very busy day. The vehicle was reserved for me, cleaned, and right in front of the dealership. Very courteous staff that listen to your needs. More
by cgussgard
Employees Worked With
Matt Drennen, Mary Burrough, Cliff Melvin, Fernando Rivas
September 01, 2014
Andry Epps Andre Epps is great to work with! I have purchased 3 cars from this dealer and leased 1 car, so over the years I have had occasion to deal with a numb Andre Epps is great to work with! I have purchased 3 cars from this dealer and leased 1 car, so over the years I have had occasion to deal with a number of staff people there and I think he is one of the best. He returns calls, unusual in this business, provides updates and is always pleasant and professional. I expected this treatment from the BMW dealer and was never disappointed, so it is nice that a Ford dealer is hiring people who understand the value of customer service. Susan and Christine are also always very helpful and welcoming. I will most certainly consider purchasing my next car from this dealer, assuming the price is right; however, I would just as quickly drop this or any other dealer if I felt I was not being treated in accordance with the money I spend there. More
by HDennis
Employees Worked With
Christina in Service, can't tell if that is her in the picture, Christina Wimbish
September 01, 2014
2014 Ford Escape Our Salesman, Naz was very friendly and did everything to give us a great deal, 5 stars to him. Unfortunately after leaving finance our customer serv Our Salesman, Naz was very friendly and did everything to give us a great deal, 5 stars to him. Unfortunately after leaving finance our customer service rep, Mary was gone and had promised to go over all the details of the car. We figured it all out after several days and reading the manual. Overall our experience was positive and will be going back to get out next Ford. More
by prhayes
August 31, 2014
My New Ford F-150 I Love my new F-150, Leonia Durant is an exceptional sales person an an excellent representative of Ted Britt Ford. Thanks to Jennifer Wainwright for I Love my new F-150, Leonia Durant is an exceptional sales person an an excellent representative of Ted Britt Ford. Thanks to Jennifer Wainwright for setting up my Sync account and orientations. I am very pleased with the Ted Britt Ford Chantilly dealership and staff, everyone we came in contact with made it a great buying experience for us. More
by barriebrown1
Employees Worked With
August 31, 2014
Service department rocks! The service department at Chantilly takes all the pain out of having repairs or maintenance work done. A pleasure to work with from the first phone ca The service department at Chantilly takes all the pain out of having repairs or maintenance work done. A pleasure to work with from the first phone call through pick up. More
by afritcher
Employees Worked With
Christina Wimbish
August 30, 2014
Great Experience with the Sales and Finance team The team all the way from the internet sales to the finance team were great to work with and provided excellent service. I was very pleased with the The team all the way from the internet sales to the finance team were great to work with and provided excellent service. I was very pleased with the assistance provided. More
by Dan Stephens
Employees Worked With
Jenny Kueny
