Ted Britt Ford Lincoln

@014 Ford Fusion Purchase I had a pleasant experience with my auto purchase at Tedd Britt Ford-Chantilly, VA. I spoke with John Church, the internet sales consultant the day p I had a pleasant experience with my auto purchase at Tedd Britt Ford-Chantilly, VA. I spoke with John Church, the internet sales consultant the day prior to going to the dealership. I went to the dealership with no "appointment". I had done a lot of research and knew through their website auto inventory that they had a Ford Fusion with the exterior colors, interior colors, and options that my wife and I were looking for. John Church gave me a drive off the lot total cost/price (over the phone). Having done a lot of shopping and research on-line, including estimating what the actual dealer cost was and all the "hidden cost/miscellaneous fees" might be, I felt like their internet price was actually a good price. I really didn't feel like I had much room to "haggle" with. Whitney Sullivan was the salesman whom I worked with. He was cordial, knowlegable, and low pressure. After a test drive, I definitely decided that it was the car for me so sat down we did the paperwork. I'm glad he asked who my employer was, because he volunteered that I could get a few more hundred dollars off through them. This, plus another "trick" saved me almost $1000 off the price that I was prepared to pay. Customer service reps, Mary Burroughs and Jennifer Wainwright were very nice and were very helpful in explaining some of the features of "SYNCH W/ MYFORD" and "MY FORD TOUCH Package". Also, finance manager, Matt Aglio was very pleasant to work with. Overall, buying a vehicle from Tedd Britt Ford of Chantilly, VA was a pleasant experience for someone who doesn't like the whole car shopping experience. Maybe I'm a sucker, but I drove my Fusion off the lot feeling that I got it at a fair/reasonable price and dealt with some good people. More

wouldnt recommend this place to anyone!!!!! I've bought 2 trucks from them. Trusted them for years. Took my Expedition in for rough idle, stalling, #1 Piston fault code showed up for my husband. I've bought 2 trucks from them. Trusted them for years. Took my Expedition in for rough idle, stalling, #1 Piston fault code showed up for my husband. Asked them to fix it, they swore over and over new spark plugs would solve the problem, I knew they wouldn't but they were SO sure. 100 miles later the valve is now lodged in my piston....engine is toast. Their negligent repair costed me $5,000. BEWARE!!! mechanics there are not trained and just want to get you in and out, they dont care to take the extra 10 minutes to properly diagnose the problem. BEWARE!!! More

Outstanding Professionalism 4/30/2014 My Britt Ford experience at the Chantilly, VA location today was exceptional at every level. Mike Asay met me as I entered - explained di 4/30/2014 My Britt Ford experience at the Chantilly, VA location today was exceptional at every level. Mike Asay met me as I entered - explained differences and benefits between various models and stayed with the sale until he was finally able to deliver the Edge Limited and complete the transaction. Lisa Light explained in detail, several service options and additional services that are available. She assured me that she will assist with any future customer service scenarios where I feel I might need support. Finally, Matt Aglio efficiently stepped me through what seemed like an entire file drawer of paperwork and completed the entire process without error. Tremendous teamwork that I feel privileged to have been a part of. Thank you, David W. Zech More

Super severice Mary was very heplful with GPS system, walked us through it . This made everything easy for us to understan, she also made the experience as painless Mary was very heplful with GPS system, walked us through it . This made everything easy for us to understan, she also made the experience as painless as anyone could! THANK YOU..... S.ARSENAULT More

Awesome Experience!! Whitney Sullivan was a super friendly sales person. He was welcoming , helpful and easy to work with. We actually bought 2 cars from him at the same Whitney Sullivan was a super friendly sales person. He was welcoming , helpful and easy to work with. We actually bought 2 cars from him at the same time. I would recommend him to our friends. Next time we are in the market to buy a New car, I definitely will go back to Whitney. We were 100% satisfied with our car shopping experience with Whitney! More

Worst Experience Ever I walked into this dealership with cash in hand and was given the run around from every one to include, sales, management, and finance. I was lied to I walked into this dealership with cash in hand and was given the run around from every one to include, sales, management, and finance. I was lied to about the new vehicle, which had sustained lot damage and was concealed until AFTER I signed all the purchase documents. Once the egregious error was discovered, I was passed around and given half solutions to a very real problem. Customer service management was rude and unwilling to accommodate requests. Finance 'lost' my check, gave someone else check to my husband to sign, sent a check to the wrong financial institution and finally, sat on the payoff so long, the account incurred late charges, even after I had given them a THIRTY DAY pay-off amount. From start to finish the transaction took OVER 5 WEEKS. Additionally, I doubt this review will be posted on the site since it is derogatory and the site states "If your review does not answer “why” you have given the rating you have, it will not be accepted." Shocking. If you REALLY have to have a ford. Try a different dealer. One that will actually value you as a customer and recognize that you have a choice and you have chosen them. Ted Britt was described to me by another Ford dealership as "the spoiled mean older brother who doesnt play nice with other dealerships". Pretty accurate. Save yourself some time and a headache. go somewhere else. More

3rd Time Buying From Ted Britt Ford This is the 3rd vehicle my family has purchased from this dealer. It's simply the best dealership I've ever been too. If you're going to buy a ford, g This is the 3rd vehicle my family has purchased from this dealer. It's simply the best dealership I've ever been too. If you're going to buy a ford, go here! Make sure you ask for Brian Affricano, Lisa Light, and Jimmy Son, these three have the best customer service in the industry and they will get you the best deal! I've bought all three cars with Brian Affricano and there's no one better in sales. He's the nicest guy and he really tries to get you the best deal possible. Lisa Light is awesome, this is the first time I've worked with her and she's very friendly and funny. You can tell she really cares about your vehicle and doesn't try to sell you random things that you don't really need. I couldn't be happier with my new Ford Escape! It drives like a dream and I want to thank everyone at Ted Britt Ford in Chantilly who helped make this possible for me. You guys are all awesome! -Yara B. More

Great buying experience, genuine staff I found Ted Britt through my banks car buying service. They had a used Subaru that I loved the look of. I was relieved when I met my salesman, Mike. I found Ted Britt through my banks car buying service. They had a used Subaru that I loved the look of. I was relieved when I met my salesman, Mike. He was extremely helpful and knowledgeable I appreciated his sincerity and attention to detail. He kept us informed throughout our buying experience without being pushy. Our wonderful buying experience was only made better when we closed the deal with Matt in finance. Refreshing to receive such genuine customer service. More

My First Lincoln We were very pleased with our experience at Ted Britt Lincoln when purchasing our first new Lincoln. Big thanks to all that helped, and we are thrill We were very pleased with our experience at Ted Britt Lincoln when purchasing our first new Lincoln. Big thanks to all that helped, and we are thrilled with our new car. More

Excellent Buying Experience - Ted Britt Ford Chantilly, VA I have rated Ted Britt Ford Chantilly as Great / Excellent because of the great price I received on my new Escape Titanium, the outstanding support I I have rated Ted Britt Ford Chantilly as Great / Excellent because of the great price I received on my new Escape Titanium, the outstanding support I received from my Sales Representative Mike Asay and the great Customer Service from Mary Burroughs. Anwar in Finance made the paperwork painless with no pressure for any of the additional service-related options. More