Ted Britt Ford Lincoln

Worst Experience Ever I walked into this dealership with cash in hand and was given the run around from every one to include, sales, management, and finance. I was lied to I walked into this dealership with cash in hand and was given the run around from every one to include, sales, management, and finance. I was lied to about the new vehicle, which had sustained lot damage and was concealed until AFTER I signed all the purchase documents. Once the egregious error was discovered, I was passed around and given half solutions to a very real problem. Customer service management was rude and unwilling to accommodate requests. Finance 'lost' my check, gave someone else check to my husband to sign, sent a check to the wrong financial institution and finally, sat on the payoff so long, the account incurred late charges, even after I had given them a THIRTY DAY pay-off amount. From start to finish the transaction took OVER 5 WEEKS. Additionally, I doubt this review will be posted on the site since it is derogatory and the site states "If your review does not answer “why” you have given the rating you have, it will not be accepted." Shocking. If you REALLY have to have a ford. Try a different dealer. One that will actually value you as a customer and recognize that you have a choice and you have chosen them. Ted Britt was described to me by another Ford dealership as "the spoiled mean older brother who doesnt play nice with other dealerships". Pretty accurate. Save yourself some time and a headache. go somewhere else. More

My First Lincoln We were very pleased with our experience at Ted Britt Lincoln when purchasing our first new Lincoln. Big thanks to all that helped, and we are thrill We were very pleased with our experience at Ted Britt Lincoln when purchasing our first new Lincoln. Big thanks to all that helped, and we are thrilled with our new car. More

3rd Time Buying From Ted Britt Ford This is the 3rd vehicle my family has purchased from this dealer. It's simply the best dealership I've ever been too. If you're going to buy a ford, g This is the 3rd vehicle my family has purchased from this dealer. It's simply the best dealership I've ever been too. If you're going to buy a ford, go here! Make sure you ask for Brian Affricano, Lisa Light, and Jimmy Son, these three have the best customer service in the industry and they will get you the best deal! I've bought all three cars with Brian Affricano and there's no one better in sales. He's the nicest guy and he really tries to get you the best deal possible. Lisa Light is awesome, this is the first time I've worked with her and she's very friendly and funny. You can tell she really cares about your vehicle and doesn't try to sell you random things that you don't really need. I couldn't be happier with my new Ford Escape! It drives like a dream and I want to thank everyone at Ted Britt Ford in Chantilly who helped make this possible for me. You guys are all awesome! -Yara B. More

Great buying experience, genuine staff I found Ted Britt through my banks car buying service. They had a used Subaru that I loved the look of. I was relieved when I met my salesman, Mike. I found Ted Britt through my banks car buying service. They had a used Subaru that I loved the look of. I was relieved when I met my salesman, Mike. He was extremely helpful and knowledgeable I appreciated his sincerity and attention to detail. He kept us informed throughout our buying experience without being pushy. Our wonderful buying experience was only made better when we closed the deal with Matt in finance. Refreshing to receive such genuine customer service. More

Excellent Buying Experience - Ted Britt Ford Chantilly, VA I have rated Ted Britt Ford Chantilly as Great / Excellent because of the great price I received on my new Escape Titanium, the outstanding support I I have rated Ted Britt Ford Chantilly as Great / Excellent because of the great price I received on my new Escape Titanium, the outstanding support I received from my Sales Representative Mike Asay and the great Customer Service from Mary Burroughs. Anwar in Finance made the paperwork painless with no pressure for any of the additional service-related options. More

New Ford F-250 Super Duty Was very pleased with the service from members involved and very pleased the no-haggle price I received. Thank you Tedd Britt for a very well executed Was very pleased with the service from members involved and very pleased the no-haggle price I received. Thank you Tedd Britt for a very well executed sale. More

2014 Ford Fusion Hybrid I did a little research ahead of time, and knew that the Fusion Hybrid was a great car on paper with all of the things I was looking for in a new car: I did a little research ahead of time, and knew that the Fusion Hybrid was a great car on paper with all of the things I was looking for in a new car: excellent gas mileage, good looks, smooth ride, great features and a reasonable price. When I asked to set up an appointment to see the car, I was sent information very quickly and I got in touch with Whitney Sullivan within about an hour or so from my initial inquiry. I set an appointment up for Friday afternoon, and even got there a little earlier than originally planned. Whitney was very friendly and accommodating. The test drive went great and I had a terrific experience. The time spent from making the decision to buy and when I drove away was about 2 1/2 hours, which really was pretty good. Jennifer Wainwright was extremely friendly and helpful in getting me information about all the bells and whistles on my new car. Matt Aglio was very personable and efficient and got my paperwork and financing work done very quickly. All in all I had a fine experience at Ted Britt in Chantilly and will continue to do business with them in the future. More

Great Team! Great Service! Great Dealership! I was referred to Edres Hafizi by my Banker. My Ted Britt Team; Edres Hafizi, Matt Aglio & Jennifer Wainwright was Amazing! The Service is Top Notch I was referred to Edres Hafizi by my Banker. My Ted Britt Team; Edres Hafizi, Matt Aglio & Jennifer Wainwright was Amazing! The Service is Top Notch - Highly Recommend! The Dealership was friendly when I arrive no-pressure at all. The dealership is very clean and very neat and organized. My transaction was smooth and easy! I received Ford Rebates on my new 2014 F150 FX. Edres got an amazing deal for me and even drove my truck to my home! You guys Rock! More

Simple, Quick, Painless My first 3,000 mile service, so it should have been easy and it was. Friendly folks. Vicki told me how long the wait would be. Under promised a My first 3,000 mile service, so it should have been easy and it was. Friendly folks. Vicki told me how long the wait would be. Under promised and over delivered; just the way I like it. Thomas met me at the cashier to introduce himself and give me his card. Pretty basic stuff done right. More

Engine light maintenance appt. We brought in our Escape because the engine light was on. Andre kept us informed as the vehicle was diagnosed, and the problem was fixed in 24 hours. We brought in our Escape because the engine light was on. Andre kept us informed as the vehicle was diagnosed, and the problem was fixed in 24 hours. Thanks! More