Ted Britt Ford Lincoln

This was by far the best car buying experience I've had. Alia was great! Before running across Alia, I spent a few weeks researching, price shopping and contacting dealers to find the right deal. I knew Alia was great! Before running across Alia, I spent a few weeks researching, price shopping and contacting dealers to find the right deal. I knew exactly what I was looking for and what it would take to make it happen, but could not make the right deal work elsewhere. Then I ran across Alia, she did something I value, she worked with me to make the deal work rather than negotiate against me. She took the time to understand exactly what I was looking for, found it out of state at a different location, and continued working with me to make the deal work. All without using pressure sales tactics.. instead she focused on exceptional customer service, knowledge and making it work for both of us. She absolutely went above and beyond each step of the way. Ultimately, she had the car brought in from out of state, and delivered to me in Maryland, wow. I can't say enough about this buying experience. I ended up with the best deal AND best buying experience! I highly recommend this dealership and Alia. Thank you! More

I have received great service from Ted Britt and associates with the buying of my 2017 Lincoln Continental. The car service for repairs has been exceptional. associates with the buying of my 2017 Lincoln Continental. The car service for repairs has been exceptional. More

I recently brought my truck in for a pretty major warranty repair for which there is a known problem. Michael worked on getting it done within a week, but failed to address a second problem of a dri warranty repair for which there is a known problem. Michael worked on getting it done within a week, but failed to address a second problem of a drive line vibration, I was told it's "just how the tires are." Not true since the vibration just started but I drove away anyway and the vibration is now a real problem. Unfortunately, the original major issue returned. As all of the emails I get from Ted Britt ask, I made an appointment online and outlined the issues. Upon arriving, I get Michael again. Right out of the gate he just has a miserable disposition. After I described the issues, and watching his irritation grow, he said they wouldn't "even look at it" for two weeks to which I asked why would I make an appointment if you can't get to it for two weeks. This is where the lecture about how I should have called him to find out his workload before coming in began, how he his "engine guy" has a backlog, and everything delivered in a condescending tone. No apologies for a delay, no "I understand that's frustrating", just a smug miserable lecture from a service advisor. The way he spoke to me was ridiculous, completely lacks interpersonal skills. Regardless, when I asked what I would do without a car for two weeks, he shrugs and says "I dunno." Email to the service manager went unanswered. The reviews for this dealership say it all 2/5 stars? That's being generous. My money will be going to other dealerships. More

Excellent experience!! Samantha Carter was knowledgeable, always available, and answered all my questions. She was easy to talk with, and went above and beyond my expectations. always available, and answered all my questions. She was easy to talk with, and went above and beyond my expectations. More

I just wanted to say well done Austin! Although ultimately I purchased elsewhere, his professionalism, attitude, and just overall kindness/knowledge is incredible. I had a great experience here, an ultimately I purchased elsewhere, his professionalism, attitude, and just overall kindness/knowledge is incredible. I had a great experience here, and this was one of the friendliest dealerships I’ve been to. Well done and keep doing what you’re doing Austin! More

Great Salesman Even though I didn't end up buying a car there, I had a tremendous experience dealing with Juan Mavrellis. He was incredibly responsive and helpful, Even though I didn't end up buying a car there, I had a tremendous experience dealing with Juan Mavrellis. He was incredibly responsive and helpful, worked with me over several months to try and get my perfect ride. When it was clear that he wasn't going to be able to get it from the other dealership, he was honest and let me walk without trying to stick me into something I didn't want. Ted Britt had among the lowest prices around, and I will definitely go back when I need to buy another car. I will definitely recommend Juan to friends who want a knowledgeable, accommodating, non-pushy salesman. More

The worst ford dealership in the area The manager Kyle is very rude. The sales employees provide a different quote on the email and it's much higher at the dealership. The vehicles in the The manager Kyle is very rude. The sales employees provide a different quote on the email and it's much higher at the dealership. The vehicles in the inventory have missing parts. More

Why people hate car salesman Drove two hours from Richmond. Car was as described price was as listed. Asked if I needed financing, I said no. After negotiating, I did agreed to pa Drove two hours from Richmond. Car was as described price was as listed. Asked if I needed financing, I said no. After negotiating, I did agreed to pay full asking price. Then they asked my to complete my "purchase" application on a computer. I looked at what they were having me do and it was a credit application. I refused and said this is not needed. Lila Pezeshkian then spoke to the manager Donnell Denney. Returned and handed me some paper forms that could be used instead. After reviewing, it was the same exact thing. After pushing back again on this paperwork they proceeded to invoke the "patriot act credit scam" (Google it) in order to force me to complete the paperwork to make sure I wasn't a "terrorist." I also left Mr. Garder Britt III a voicemail with my number but assume he knows the type of scams that his sales staff are trying to run on people as the businesses shares his name. Shame on all of you using the blood of our fallen heroes and those lost on 9/11 to try to make a few extra bucks bucks on a credit scam. I hope this review causes you to loose a 100x the money my credit information would have made you. More