Ted Britt Ford Lincoln

Here is my review for the purchase of an F-150 in February 2014. I expressed interest in purchasing an F-150 over the internet and was contacted by Leonia Durant to set up an appointment to come i February 2014. I expressed interest in purchasing an F-150 over the internet and was contacted by Leonia Durant to set up an appointment to come in and look at some. I had printouts from the vehicles I was considering and presented them to Ms. Durant. She looked them up and found that one was already sold, but the other one was still there. Luckily for me it was the one I was wanting more anyway. She took me on the test drive and I was pleased that we actually drove in various areas with different speeds and traffic patterns. After the test drive I agreed to work on some pricing. This is the part I was not looking forward too and one of the reasons I had waited 10 years to purchase another vehicle. I am not patient when it comes to haggling and in the past I have gotten pretty disrespectful towards sale people because I have felt they were not taking my interests into consideration. While going over the pricing with Ms. Durant I did not get that feeling and it actually felt like a business transaction instead of a head butting contest. Her demeanor was calm and agreeable. Next I met the Customer Service Rep, Lisa Light. She was also very helpful and intent on answering questions that I had. She was not pushy in trying to get me to add on additional items I didn't want or was not interested in. She was very knowledgeable about the information she spoke about. She also explained the interactive aspects of the truck that I had no idea about how to use. Lastly, the Finance Service Rep, Jimmy Son, was helpful and knowledgeable. He made sure I was comfortable with my monthly financing and explained some of the added benefits of the different warranties. He gave good advice that seemed to be in my best interest. All in all, it was not a bad experience and rather pleasant. I am pleased and satisfied with the purchase I made. I will go back to Ted Britt in the future to buy vehicles. I hope Leonia will still be working there when I do. Thank Leonia, Lisa and Jimmy for the help. DCM More

Joe Fendrich, and Lisa Light made my experience easier in deciding to purchase a vehicle. Both were very helpful and pleasant to talk to. Ford Company should be proud having employees like Joe and Lisa for deciding to purchase a vehicle. Both were very helpful and pleasant to talk to. Ford Company should be proud having employees like Joe and Lisa for this is what makes and breaks a company. The two are very personable, positive attitude, knowledgeable, in their respective job duties. If I were the CEO of Ford, it would be a pleasure to reward people like Joe and Lisa with their hard work and dedication to make customers happy, with some sort of bonus or a paid day off without using their own time to spend with family. Job well done guys!!! More

Randy Swan was the best auto sales agent I have ever encountered. Very low keyed and extremely informative. He made the complex seem simple, and he made the purchase a real pleasure. And he took care of encountered. Very low keyed and extremely informative. He made the complex seem simple, and he made the purchase a real pleasure. And he took care of all the nagging details, including moving everything from my old car to my new car. He even moved my sun glassed in the roof compartment, which I thought I had left behind. Lisa Light's effervesence was contagious. A real delight to talk to and work with! Over 5 decades, I've purchased at least 10 cars, but I always turned down the surface protection applicatiion, until now. Lisa's enthusiasm, and more importantly, her obvious belief in her product convinced to me purchase it this time. And her assistance in syncing my technology was immeasurable. Jimmy Son made the fincial experience very pleasant, which I'm sure is quite a feat. His detailed and clear explanation of the costs and services made my decisions easy. And his unique talent of writing upside down is not only an art, but a very effective communications tool. In all, Ted Britt has a sales team to be proud of, and having used their service group in the past, I'mm looking forward to an exceptional long-term relationship. Bill Lawson More

It was truly a pleasure buying a vehicle at Ted Britt Ford Lincoln. The price was great, the paper work was easy, beautiful environment and very nice staff especially Joe Fendrich, Dario Beltran, Jennife Ford Lincoln. The price was great, the paper work was easy, beautiful environment and very nice staff especially Joe Fendrich, Dario Beltran, Jennifer Wainwright, Sabrina Morgan, Mike Asay and Lisa Walker. Thank you so much for everything, my experience with Ted Britt was outstanding. Best regards, Aref More

It is my 4th purchase from Tedd Britt ford and this latest purchase was accomplished with the same professionalism Ive come to expect when dealing with this dealership. Fred Stoner from sales was kn latest purchase was accomplished with the same professionalism Ive come to expect when dealing with this dealership. Fred Stoner from sales was knowledgeable about our selection and he took his time to go over everything one wqould expect when purchasing a new vehicle. Daniella Vargas worked hard to get us to the finance rate and payment range we needed to be at. And Lisa Light was very knowledgeable about the aftermarket services that she brought to the table. I will return for future purchases and as I have always in the past, I will continue to have my vehicle serviced at Tedd Britt. Regards, Jeff Toia More

We found the employees to be Very informative and helpful. They worked with us to find a deal that worked for us. Each staff member was knowledgable in their field. helpful. They worked with us to find a deal that worked for us. Each staff member was knowledgable in their field. More

I visited Ted Britt Ford after building my vehicle on Ford.com and ended up purchasing a brand new Ford Fusion Hybrid. My sales person, Leonia Durant made my visit very pleasant. Aside from some unnecess Ford.com and ended up purchasing a brand new Ford Fusion Hybrid. My sales person, Leonia Durant made my visit very pleasant. Aside from some unnecessary waiting around for meeting with the finance department and customer service, I am more than satisfied with my visit and purchase from Ted Britt. I would definitely go to Ted Britt again for my next vehicle. My wife is actually considering purchasing a Ford Fusion Hybrid for herself. More

Leonia provided a really great first time car buyer experience, she went above and beyond to meet my expectations and was so nice during the entire process. experience, she went above and beyond to meet my expectations and was so nice during the entire process. More

GREAT CUSTOMER SERVICE. I WAS VERY HESITANT AT FIRSTTO PURCHASE A FORD, SINCE I HAVE BEEN AN ADVANT TOYOTA USER. HOWEVER; THE STAFF AT FORD CHANGED MY MIND. CONSIDER ME NOW A FORD CUSTOMER PURCHASE A FORD, SINCE I HAVE BEEN AN ADVANT TOYOTA USER. HOWEVER; THE STAFF AT FORD CHANGED MY MIND. CONSIDER ME NOW A FORD CUSTOMER More

I contacted Ted Britt Ford in Chantilly, Va thru their website to get a few questions answered. After many e-mails between the Interment Sales Specialist Christian Kresge and Internet Assistant Lucy I had website to get a few questions answered. After many e-mails between the Interment Sales Specialist Christian Kresge and Internet Assistant Lucy I had my answers and an Out the Door Price on a few vehicles I was looking at. They were awesome and answered my questions quickly and effectively. Once at the dealership I met with Michael Asay made the whole experience an awesome one. I can not stop talking about how good my experience was. Mike was considerate of my questions and immediately brought me to the vehicles I had previously requested to review. Once I decided on a vehicle Mike was awesome and made the process as smooth as possible. Every employee I had contact with were considerate and made the experience wonderful. I plan to travel to Ted Britt Ford in Chantilly from Charlottesville, VA for all my service and future vehicle needs because of this experience. More