Ted Britt Ford Lincoln

It was a fantastic visit, had a great first buying experience. Matt was very straight to the point and laid back, Lisa was thorough and timely, and Sabrina explained everything clearly. Give all of th experience. Matt was very straight to the point and laid back, Lisa was thorough and timely, and Sabrina explained everything clearly. Give all of them kudos, they did an exquisite job! More

I have been servicing my cars at Tedd Britt since we moved to the area, so it was pretty natural that when the time came to buy a Mustang that I would go there. I like that I could explore the cars wit moved to the area, so it was pretty natural that when the time came to buy a Mustang that I would go there. I like that I could explore the cars without a lot of pressure. I'm a Mustang guy, so they allowed me to compare and determine the options/etc. that worked for me. Also, we coordinated Ford MotorSports upgrades and wrapped it all up into a deal that I could afford. Liana had just the right touch in terms of customer interaction and allowing me to determine what I wanted, even if I decided not to buy right now. I love the Mustang and we will have many wonderful miles and year together! More

I drove almost two hours to make my purchase at Ted Britt. Bryan was very understanding that we had a long drive and made the process run very smoothly. Right from the start he had us laughing -- even Britt. Bryan was very understanding that we had a long drive and made the process run very smoothly. Right from the start he had us laughing -- even mentioning on the phone to "ask for the guy in the sweater vest" in case we forgot his name. That helped to put at ease during what is sometimes a stressful situation. More

Leonia was excellent to work with - very personable and committed to take care of the customer. While we were quite a ways apart on price to start with, she "hung with it" and worked to get it to where we committed to take care of the customer. While we were quite a ways apart on price to start with, she "hung with it" and worked to get it to where we were satisfied. Big thanks to Lisa Walker as well! More

We just got our new escape with the help of Henry. We went in with a price and we knew exactly what we were getting into. He was honest and patient when it came to our questions and concerns. Even though went in with a price and we knew exactly what we were getting into. He was honest and patient when it came to our questions and concerns. Even though we knew what we would be paying, seeing that big number still scares a little. However Henry kept his cool and walked us thru, even though we were getting a little annoying and nervous. A big thanks to Henry. More

Good price, and friendly people. They even order food for you, which is nice. All the staff and especially Leonia Durant was very helpful and friendly. It was a pleasant experience and I am very happy with t you, which is nice. All the staff and especially Leonia Durant was very helpful and friendly. It was a pleasant experience and I am very happy with the deal Leonia gave me. More

Never felt pressured from the sales staff, they just wanted to know what I wanted and what they could do for me. Looked at several different vehicles and was shown the options and what it would cost. wanted to know what I wanted and what they could do for me. Looked at several different vehicles and was shown the options and what it would cost. Given a good price on my trade in. Kept the sales staff there late buying and finishing paper work on my new truck so i could take it home that night. When I didn't have the second set of keys to my old truck they were very cool about me bringing them by another day. Everything was made convenient and the staff really catered to me and what I was interested in. More

We discovered Ted Britt Ford through an Internet VIP Pricing referral from our Credit Union (Navy Federal Credit Union). While we were anticipating a somewhat sterile encounter because of the "fixed-pr Pricing referral from our Credit Union (Navy Federal Credit Union). While we were anticipating a somewhat sterile encounter because of the "fixed-price" nature of this type referral/transaction, we were very pleased by the whole experience. The salesman (Ryan Carr) was very engaging and helpful. We arrived exactly at the time agreed for our appointment. Ryan was immediately available and had pre-positioned at the front door a vehicle exactly matching the parameters of our Internet search. Ryan took extra time to address every question that we had as well as to introduce us to several fascinating capabilities of the 2014 Ford Escape (selling us on the decision to trade our Volvo convertible for this SUV). However, a few of the features for that particular vehicle were not exactly perfect (color, specifically), so Ryan searched inventory and found the one single vehicle that did match our requirements. It was in a storage lot off-site, so Ryan had it quickly moved to the dealership, where it was detailed and prepared for delivery. Three and a half hours after going through the process of finding the "right" vehicle and completing all of the necessary paperwork, Ryan was still there tightening the last screw on our license plates and retrieving the sunglasses and EZPass that I had forgotten in our trade-in. His attention to detail is commendable. The time was now more that 30 minutes past closing. Jennifer Wainwright, Sabrina Morgan, and Ryan Carr were all still there making sure that everything we needed was provided or accomplished. Each of these three people was cheerful, courteous, professional, and extremely helpful. More

Although it was difficult to let go of our car that we had had for nearly 16 years, purchasing our 2014 Edge was an enjoyable experience. Our salesman, Fred Stoner, was extremely helpful in the selection had had for nearly 16 years, purchasing our 2014 Edge was an enjoyable experience. Our salesman, Fred Stoner, was extremely helpful in the selection process, especially during our test drive. Katie got us set up with the Sync account while Lisa introduced us to the system and in the process, humor and a few coughs were observed. Even the painful process of writing the check was made less so by Daniela. Thanks to all of them for such a positive experience. We are enjoying our new Edge. Carmen and Kim More

The service staff at Ted Britt in Chantilly is by far the best I have experienced. Their care for the customer as well as the vehicle is top notch. My SUV went in for a problem that was not so small; and b best I have experienced. Their care for the customer as well as the vehicle is top notch. My SUV went in for a problem that was not so small; and between my service advisor, Vicki, the service manager, Susan and the technician, Malachi the problem was fixed and I was kept informed throughout the entire process. Always greeted with a smile when I go in which is so refreshing, being known by name, Ted Britt truly takes the time to know its customers and doesn't just consider you just another sale, or another service job. I commend Ted Britt on the hiring of their employees who truly go over and beyond their jobs and it is very apparent. Thank you Vicki, Susan and Malachi!!! More