Ted Britt Ford Lincoln

when i walked into the dealership, i could tell people knew what they were doing, always a good sign about the management. my salesperson, randy swan, knew the product he was trying to sell-every feature knew what they were doing, always a good sign about the management. my salesperson, randy swan, knew the product he was trying to sell-every feature of the car (focus se model) was explained to me before i took it for a test drive, really a nice surprise. when i bought my last (previous) vehicle, an suv from another dealership, i knew more about it than the salesperson who sold it to me. not only that, randys' professional attitude translated into not alot of wasted words or motion. i always like to see someone who is about their work but still friendly. i equate that with confidence in the business and the product. and lastly, i appreciated the way he was "for the customer" all the way along the process. i want to mention lisa light, who did a great job explaining service and product options in a friendly, professional manner. two great things she did that day- explain the sync system to me so that i actually understood it the first time to the point i could operate it with little problem and, she sync'd my stone-age model phone to the system so i could go hands-free. i'm not sure other dealerships sweat these details like ted britt does, but they've put people in place to handle them well, at least in my observation and i'm impressed. i have to say working with the finance dept, and the business manager, joey sivak, was unexpectedly easy. i was very pleased at that part of the transaction, because i always got the impression my satisfaction was the priority. the last thing i saw at the dealership wasn't related to my experience at all, but seemed to be indicative of the dealership talent as a whole. i sat in the customer lounge waiting for my car. one of the service managers, i think her name was vicky, came up several times to keep a customer who was there for service informed and up-to-the-minute about his repair, offering him a loaner vehicle if time was an issue, and she could not have been nicer. that was a first for me to see, usually waiting for your car to be serviced is like being in quarantine. so i have to say this dealership earned the right to call me a customer. More

Everybody was very helpful and was committed to making our new car sale a good experience. I will return in the future for more cars!!!!!!! our new car sale a good experience. I will return in the future for more cars!!!!!!! More

The staff was very professional, courteous and made the sale of my Edge very smooth. I never felt I was being pushed into a deal which is very satisfying. sale of my Edge very smooth. I never felt I was being pushed into a deal which is very satisfying. More

My wife and I were truely impressed with Lila's sale approach. Unlike many dealerships where the sales staff make you feel very pressured, Lila was extremely accomodating to understand our needs and wo approach. Unlike many dealerships where the sales staff make you feel very pressured, Lila was extremely accomodating to understand our needs and work in a way to reach a successful outcome. Likewise, both Claudia and Joey clearly reviewed the additional services available to us and made sure we understood the full benefits but did not continue to pressure us after we declined. I would use the Ted Britt again (this was actually our second purchase) and will seek out Lila in the future. More

overall very pleasant experience. Staff is knowledgeable, courteous and respectful. Also, great product. High rating by Washington Checkbook led me to choose this dealership. Highly recommend knowledgeable, courteous and respectful. Also, great product. High rating by Washington Checkbook led me to choose this dealership. Highly recommended. More

The overall experience was seamless, smooth, and enjoyable. At no time did I ever feel pressured or put upon. No other dealership was able to match the purchase price, nor were they able to come cl enjoyable. At no time did I ever feel pressured or put upon. No other dealership was able to match the purchase price, nor were they able to come close. Kristin Dorris was knowledgeable and very friendly. Probably the best and most succinct thing I can say about working with her is that the next time I am looking for a new vehicle I will call Kristin first. Lisa Light and Joey Sivak were both complete professionals. By every measure they are the best customer service and financial representatives I have ever encountered. More

These three especially were very friendly and helpful, open to answering any questions that I asked. They explained details of the car, how to use all of the systems in it, car services, and warranties th open to answering any questions that I asked. They explained details of the car, how to use all of the systems in it, car services, and warranties that we might be interested in. We were able to get a great deal. I highly recommend working with these ladies. More

Greet by Leonia the second we walk through the door. She found us just the car we wanted and got us a great deal. All staff were friendly, knowledge and efficient. I will definitely be recommending this dea found us just the car we wanted and got us a great deal. All staff were friendly, knowledge and efficient. I will definitely be recommending this dealer (and especially Leonia) to anyone I know who is looking for a new car. More

I have been eyeing the Ford Mustang for years, and decided that today would be the day to purchase one. I pretty much had my mind made up, on which car and/or features I wanted. They had a car that decided that today would be the day to purchase one. I pretty much had my mind made up, on which car and/or features I wanted. They had a car that fit the bill. I test drove it with Chris and found him to be extremely knowledgable about the Mustang and all of its features. It wasn't long before we were negotiating a price. Once that was finished, Claudia spent time with me, offering various appearance protection systems, as well as things like remote start and window tinting, etc. I opted for the window tinting, and Claudia patiently explained to me the different types of tinting available. Next was financing with Christine. I had been pre-approved already by my credit union for a car loan, and didn't anticipate needing to talk about other financing options. Christine was able to beat my credit union's rate, thus saving me money. She also took the time to explain the various extended warranty packages that are available, in addition to titling my new car and registering it. I found all three employees to be very courteous and knowledgable in their fields and I never felt intimidated or overly-pressured into buying something I wasn't comfortable with. The bottom line for a purchaser, is to feel like you got a good deal - that you purchased a quality vehicle and didn't overpay for it. I feel very satisfied, that the car I bought is a great deal and a great car. Ted Britt Ford is a large dealership, and that translated into a large selection of cars for me in which to choose one - something the Ford dealer closer to my home, did not have. I believe they are doing something right, to be as large as they are. More

What an absolute great experience!!! This is the fourth vehicle we have bought from Ted Britt in Chantilly (the third in 2 years). Our sales person Brian Affricano is very knowledgeable and found us the v vehicle we have bought from Ted Britt in Chantilly (the third in 2 years). Our sales person Brian Affricano is very knowledgeable and found us the vehicle we needed for our growing family. Lisa Light was very helpful with service plans, extras we may have wanted and told us that if we ever needed anything to contact her and she would help us. Joey Sivak made the paperwork process very easy and was a delight to work with. All of the employees are great and friendly and I will recommend Ted Britt to anyone looking for a car. And I can say with certainty I will be back to buy our next car. Thank you so much for all of your help!!!!! Michelle and Alex More