Ted Britt Ford Lincoln

It just so happens that all the people who helped me at Ted Britt Ford did a great, great job. The survey itself is so complete and utterly wonderful that I can't believe you all haven't been given promot Ted Britt Ford did a great, great job. The survey itself is so complete and utterly wonderful that I can't believe you all haven't been given promotions. I really do hope the creators and users of this gloriously beautiful survey receive exactly what they deserve. Have a good day. More

Ryan was very personable and gave no BS answers about the cars, which any car buyer I'm sure can appreciate (or maybe thats just me). He was also knowledgeable about the characteristics of the vehicles. Very cars, which any car buyer I'm sure can appreciate (or maybe thats just me). He was also knowledgeable about the characteristics of the vehicles. Very friendly and was very efficient with all paper work. Lisa was extremely friendly and had a great personality for a customer service rep. She was very helpful in explaining all the bells and whistles within the vehicle. Christine was very friendly and professional. She was very efficient with all the paperwork and got us all together very quickly. We came into the dealership late and close to closing hours and the above employees were not rushing us to make a decision. Efficiency in the entire process was fantastic; always key and much appreciated. More

Excellent service! Love my CPO Ford Edge! Found a small problem after I took my car home, but the dealership immediately told me they would take care of it and give me a loaner in the process. problem after I took my car home, but the dealership immediately told me they would take care of it and give me a loaner in the process. More

This about the 7th car I have bought from Ted Britt Chantilly. I keep coming back to them because I trust them implicitly to give me the best deal possible and to work with me when I need help. I don Chantilly. I keep coming back to them because I trust them implicitly to give me the best deal possible and to work with me when I need help. I don't give out high marks unless they are earned. This is at least the 4th car that Lila Pezeshkian has sold to us. She is extremely friendly, helpful and knowledgeable. She works with us, answers our questions and finds out answers to those questions she can't answer. When she gives us a set of figures, I know that she has done her best (even though I push for a better result). I can't say enough good things about Lila and recommend her highly. This is my first experience working with Lisa Light and I am very pleased to have had her expertise when it comes to the little things like applications to protect my vehicle and Ford Motor Company policies. I could not do without her; she is friendly, knowledgeable and a joy to work with; "customer service" shows on her face, her reactions and her assistance. I would be pleased to deal with her anytime. Leilani (Lani) Harman, Business Manager Extraordinaire. First time dealing with Lani and what a pleasure. She makes finance a joyful experience. She has a great big smile, knows what she is doing, does it quickly and answers any question thrown at her. I've seen some great people at Ted Britt, but these three ladies are TOPS. More

I spent an excessive amount of time searching for just the right truck at a price I was comfortable paying. My searches kept taking me back to Ted Britt Ford. I made an appointment, drove the truck and the right truck at a price I was comfortable paying. My searches kept taking me back to Ted Britt Ford. I made an appointment, drove the truck and ended up making a purchase. There was no pressure before, during nor after the sale. Everyone I spoke with was friendly and helpful. This was my first new car purchase without any buyers remorse... Great Job! More

I love my new Lincoln Navigator!!!! From start to finish...this was one of my best car-buying experiences to date. Randy (new car sales) was very informative & didn't use pressure tactics to sell th finish...this was one of my best car-buying experiences to date. Randy (new car sales) was very informative & didn't use pressure tactics to sell the car. He was very patient & explained everything in detail during the initial car demonstration. When I made the decision to purchase the vehicle, he went the extra mile to ensure that I received an adequate amount for my trade-in, and also, the best overall deal for the car purchase..(thanks also goes to Lisa Walker)...Randy is a superb salesman! Christine (finance) went beyond my expectations & fought on my behalf between 2 banks to secure the lowest interest rate & payment plan. She also encouraged me to obtain the 100,000 extended service plan, along with the maintenance plan...undoughtedly this will save me money over time. Christine made the car-buying experience fun & both my daughter & I laughed at her wonderful sense of humor while completing the paperwork. Indeed, she has great customer PR skills. Katie (customer service) was wonderful & I am very glad I listened to her regarding purchasing the Ziebart undercoating & Resistall. When I dropped off my car to have these applications applied, I was provided a loaner car without any hassels (again thanks to Christine). Christina (service advisor) offered excellent customer service and was very helpful & kept me informed on when to pick up my car after it was completed. Upon checkout & not knowing where to go, Claudia went out of her way to steer me in the right direction so i could complete the transaction. I must say, the entire Ted Britt team went out of their way to ensure my buying experience was awesome! Thank you one and all!!! Katherine Bridgewater More

Superb service; friendly, knowledgeable and courteous. Explained all our options and maintenance plans I was so impressed with the Enviro protection, I bought it for my husbands F-150. Explained all our options and maintenance plans I was so impressed with the Enviro protection, I bought it for my husbands F-150. More

Our sales person was very laid back and did not try to force a purchase. He was very informed about the vehicle and really made us feel as if here was there to help us make a decision versus pushing us t force a purchase. He was very informed about the vehicle and really made us feel as if here was there to help us make a decision versus pushing us to buy. Overall everyone we dealt with was very pleasant and knowlegdable which made for a very positive experience. More

I just wanted to note everyone I worked with at Ted Britt Ford in Chantilly were top notch, friendly, and didn't act fake. They were professional and easy to work with. I would tell my friends and family to Ford in Chantilly were top notch, friendly, and didn't act fake. They were professional and easy to work with. I would tell my friends and family to go there if they wanted a Ford or Lincoln from a trustworthy dealership/crew. Thanks. E More

We really enjoyed our visit. Angela from Fairfax ensured our vehicle was sent to Chantilly, Mike helped us with the test drive and all the paperwork, Claudia made sure additional options were set up for ins our vehicle was sent to Chantilly, Mike helped us with the test drive and all the paperwork, Claudia made sure additional options were set up for install and Joey made the finance process easy. Thanks so much! More