
Ted Britt Ford Lincoln
Chantilly, VA
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THIS DEALER TREATS VETERANS LIKE TRASH I had my ford THIS DEALER TREATS VETERANS LIKE TRASH I had my ford F150 in for service in DEC 2012 this dealer scratched my wheels!! The service director Rob Tea THIS DEALER TREATS VETERANS LIKE TRASH I had my ford F150 in for service in DEC 2012 this dealer scratched my wheels!! The service director Rob Teasdale called me a liar!!! When I spoke to the owner G3 He made it right so I decided to give them a second chance this past month but because I was called a LIAR before I decided to protect myself by taking pictures of my vehicle including my odometer mileage! The mileage in my picture matched the service writer’s mileage that he observed and logged in their system!!!! My vehicle was in to have the front rotors changed and my seat frames replaced in my opinion and in the opinion of many service writers and managers 10 miles is a reasonable amount of miles to put on a customer vehicle when test driving before and after the work is done. My truck was driven 84 miles!!!!! WHY???? I don’t know!! I brought it to their attention and showed them my pictures and they acknowledged that 84 miles were put on my vehicle but they have no idea how??? They say their security cameras never saw my truck leave! and then they tried to blame after hours cleaning people(Rob Teasdale Said that)! Fact is they have no answers as to why my vehicle was driven excessively, how it was driven for those 94 miles, or even an apology!!! They just say we know there are 84 miles unaccounted for but we have no answer for you!!!!!! BEWARE!!!! NEVER TAKE YOUR VEHICLE THERE FOR SERVICE THEY WILL JOYRIDE IT AND THEN PLAY DUMB!! THEY BETRAYED MY TRUST AND DONT EVEN CARE!! NOT TO MENTION I AM AN HONORABLY DISCHARGED U.S MARINE VETERAN AND MY TRUCK HAS MY VFW TAGS AND THEY STILL DID THIS TO ME!! AND THE OWNERS BROTHER IS IN THE NAVY WOW!!! More
Excellent customer service. Thank you Leonia Durant for all your help and persistence, Lisa Light for the information and your smile, Dario Beltran and Herman Parego for making it possible for us financia all your help and persistence, Lisa Light for the information and your smile, Dario Beltran and Herman Parego for making it possible for us financially and Leilani Harman to close the deal with a smile. A great team. Second time for us and we will surely be back. More
Matthew Aglio, Dave Cumba, Lisa Light and Christine Yeh give "4-star Customer Service" a new meaning! From the initial phone call I made to inquiry about a 2004 Audi listed on Autotrader.com to when I give "4-star Customer Service" a new meaning! From the initial phone call I made to inquiry about a 2004 Audi listed on Autotrader.com to when I arrived and departed, Matthew was knowledgeable of the car, customer-oriented and was interested in meeting our needs to purchase a car for our son. One word describes Dave: miracle-worker! He's an excellent sales manager who did not have the high-pressure sales demeanor, only a willingness to help meet our goal of getting the car financed. Lisa was witty and knowledgeable as she explained available value-add options. Christine was also a consummate professional as she explained our finance terms and finalized the paperwork. The entire team was absolutely wonderful! More
From the time I stepped into the dealership, Dario Beltran and David Black were friendly, helpful, knowledgable and were ultimately the reason I returned to Ted Britt for my final purchase instead of Beltran and David Black were friendly, helpful, knowledgable and were ultimately the reason I returned to Ted Britt for my final purchase instead of a dealer closer to my home. The financing was a sinch, Joey Sivak and Dario Beltran worked to pull up a previous deal, structured this new one the same and we were in and out of Joey's office in 10 minutes. All the work had already been done...a well oiled machine! David Black listened to my "must have" list and didnt waste any time showing me my perfect dream car - the Ford Explorer Limited. He knew the car inside and out and answered every single one of my questions with confidence, showing he had done his homework on what he was selling. Lisa Light was a breath of fresh air and very helpful and knowledgable as well. Her enthusiasm is infectious! I would have given my purchase a "10" if I could. I will most certaily, and have already, refer those I know in the market for a new vehicle. More
I have purchased 4 vehicles from the Ted Britt family and absolutley love the dealership. Ryan Carr was a wonderful salesman. He walked through all the vehicles I favored, reviewed the options and we drove absolutley love the dealership. Ryan Carr was a wonderful salesman. He walked through all the vehicles I favored, reviewed the options and we drove a couple styles. He took the time to answer a slew of questions, and was very knowledgable. Ryan also worked very hard on helping with my X-Plan financing, and all the other opportunities I qualified for in financing the vehicle. I was able to stay within my budget due mostly to his hard work. Lisa Light was a charm. Her training on Sync and review of the sealant product was outstanding. Lisa is helpful and fun to work with. Lani Harmen was my finance manager. She was very helpful and did her absolutely best to find me a great rate. She was successful. I am extremely happy that I went back to Ted Britt, and would recommend this dealership family to my friends. The professionalism and experience of the Ted Britt organization is the one big reason I go back again and again for a Ford. There are a lot of options now for purchasing new cars. Everyone has a deal, Ted Britt has consistently shown me that they want to be my lifetime dealership. Thanks to everyone for a great vehicle!! Barbara More
Highly recommend you come to this Ford dealership first. The sales staff is very friendly and not pushy, and they spent the entire day with me (and my 5 yr old) to ensure I left with the car I was comfortab The sales staff is very friendly and not pushy, and they spent the entire day with me (and my 5 yr old) to ensure I left with the car I was comfortable with and that suited my individual needs. Very pleasant experience, and far exceeded my expectations. More
Mike Asay was an amazing salesperson! Friendly, knowledgeable, fair, not pushy, and thorough. He ensured all my questions were answered and worked with me to get the best deal. I would recommend mi knowledgeable, fair, not pushy, and thorough. He ensured all my questions were answered and worked with me to get the best deal. I would recommend mike to ANYONE searching for a new car. The entire staff, Lani, Lisa, Iqra, Mike and Joey helped make the process of buying this car enjoyable. We talked about kids and dogs and places we lived and yes, even sparkles at one point. Overall a very nice experience. More
We arrived late in the evening and had a hard time making a decision. They were very patient and willing to stay as long as needed. They never made us fill rushed. a decision. They were very patient and willing to stay as long as needed. They never made us fill rushed. More
This is the third car I have bought from Ted Britt and again the whole experience was fantastic. Ryan Carr was very patient with me as we went through several cars trying to find just the right one for me again the whole experience was fantastic. Ryan Carr was very patient with me as we went through several cars trying to find just the right one for me. He got me the car I wanted at a great price. He is friendly and professional and made me feel at ease. Ms Ross got the paperwork done quickly and efficiently and with a great attitude. Lisa Light got my bluetooth set up and showed me all the great features. I love Ted Britt Ford and will never go anywhere else! More