Ted Britt Ford Lincoln - Service Center

Great Experience Andre was very professional and personable. He took the time to listen to my concerns and made sure all work was completed to my satisfaction. Andre was very professional and personable. He took the time to listen to my concerns and made sure all work was completed to my satisfaction. More

6 Month Service It was easy to set up first appointment. Service and Recall work addressed at the same time. Friendly people. Completed service in time frame promised It was easy to set up first appointment. Service and Recall work addressed at the same time. Friendly people. Completed service in time frame promised. More

wouldnt recommend this place to anyone!!!!! I've bought 2 trucks from them. Trusted them for years. Took my Expedition in for rough idle, stalling, #1 Piston fault code showed up for my husband. I've bought 2 trucks from them. Trusted them for years. Took my Expedition in for rough idle, stalling, #1 Piston fault code showed up for my husband. Asked them to fix it, they swore over and over new spark plugs would solve the problem, I knew they wouldn't but they were SO sure. 100 miles later the valve is now lodged in my piston....engine is toast. Their negligent repair costed me $5,000. BEWARE!!! mechanics there are not trained and just want to get you in and out, they dont care to take the extra 10 minutes to properly diagnose the problem. BEWARE!!! More

Super severice Mary was very heplful with GPS system, walked us through it . This made everything easy for us to understan, she also made the experience as painless Mary was very heplful with GPS system, walked us through it . This made everything easy for us to understan, she also made the experience as painless as anyone could! THANK YOU..... S.ARSENAULT More

Simple, Quick, Painless My first 3,000 mile service, so it should have been easy and it was. Friendly folks. Vicki told me how long the wait would be. Under promised a My first 3,000 mile service, so it should have been easy and it was. Friendly folks. Vicki told me how long the wait would be. Under promised and over delivered; just the way I like it. Thomas met me at the cashier to introduce himself and give me his card. Pretty basic stuff done right. More

Engine light maintenance appt. We brought in our Escape because the engine light was on. Andre kept us informed as the vehicle was diagnosed, and the problem was fixed in 24 hours. We brought in our Escape because the engine light was on. Andre kept us informed as the vehicle was diagnosed, and the problem was fixed in 24 hours. Thanks! More

First Service Experience at Ted Britt Ford in Chantilly We had been customers of the Tysons Ford service department until they closed recently. And from the time we first entered the Ted Britt Ford Service We had been customers of the Tysons Ford service department until they closed recently. And from the time we first entered the Ted Britt Ford Service area until we left after our car was repaired we were cheerfully greeted by numerous Ted Britt Ford employees. In starting the service experience Andre Epps was friendly and thorough in making sure we would have all of our service issues handled. When we returned to pick up our car Thomas Ramey, our service advisor, greeted us by name even though he had not previously met us. These experiences made us feel like the Ted Britt Chantilly Ford service department wanted and appreciated our business. More

service with a capital S Mary put down what she was doing and committed herself to my needs until satisfied. I had difficulty with my SYNC system and this hadn't been resolved Mary put down what she was doing and committed herself to my needs until satisfied. I had difficulty with my SYNC system and this hadn't been resolved online or at the Fairfax dealership. In fact, they hadn't returned my calls for an appointment and told me they couldn't promise that someone who knew the tech would be available. Mary tackled it herself. Joined me in the car. Called customer support. Downloaded the files to her own computer, stayed to see that the SYNC was still not taking and walked me to service. All while apologizing for the Fairfax (sister store). Turns out I didn't even get my issue resolved yet. So far, we think the system itself needs more than an update. Mary introduced me to a person in service to help me. I had to insist Mary go to eat her (now very delayed) lunch which I knew was waiting for her on her desk. She took my number to call and be sure I had been helped. Mary is a true keeper! I think she's new to you. Don't let her go. Thank you! I will certainly come to Chantilly for my future service needs. Wendy LeBolt More

TB failed to provide service as promised when appointment was made. TB did not have loaner car available as promised when I arrived at the appointed time. was made. TB did not have loaner car available as promised when I arrived at the appointed time. More

The genuine interest, sincerity, and concern of Susan Bushey, Christina Wimbish, and Lisa Light by far was the best customer service we have experienced from a dealership. The solution in resolving a ma Bushey, Christina Wimbish, and Lisa Light by far was the best customer service we have experienced from a dealership. The solution in resolving a matter regarding the delivery of our new Explorer LTD was agreeable to all. Thanks again! More