Ted Britt Ford Lincoln - Service Center

The service staff at Ted Britt in Chantilly is by far the best I have experienced. Their care for the customer as well as the vehicle is top notch. My SUV went in for a problem that was not so small; and b best I have experienced. Their care for the customer as well as the vehicle is top notch. My SUV went in for a problem that was not so small; and between my service advisor, Vicki, the service manager, Susan and the technician, Malachi the problem was fixed and I was kept informed throughout the entire process. Always greeted with a smile when I go in which is so refreshing, being known by name, Ted Britt truly takes the time to know its customers and doesn't just consider you just another sale, or another service job. I commend Ted Britt on the hiring of their employees who truly go over and beyond their jobs and it is very apparent. Thank you Vicki, Susan and Malachi!!! More

Vicky was awesome. She was very engaging and responded quickly to my service repair needs. She communicated the status of my vehicle and kept me informed of progress. I was very impressed with her custo quickly to my service repair needs. She communicated the status of my vehicle and kept me informed of progress. I was very impressed with her customer service and helpful attitude. More

Kevin McMurtry is always professional, courteous and responsive to our needs. He even went out of his way for 2 WEEKS to find my file book. He searched the ENTIRE building looking for it and after 2 wee responsive to our needs. He even went out of his way for 2 WEEKS to find my file book. He searched the ENTIRE building looking for it and after 2 weeks of steadfastness, HE FOUND IT!! Completely satisfied with his customer service! Many thanks again Kevin! More

Mike and Ricardo worked hard to find the exact vehicle that I wanted. They had to go to their overflow lot to find an Escape that matched all of my options requests. They also worked with the sales mana that I wanted. They had to go to their overflow lot to find an Escape that matched all of my options requests. They also worked with the sales manager to get a good deal on the vehicle. Thanks! More

Called Mike about the annual service on my wife's Ford Fusion. We setup the appointment for a Friday morning. Got there on-time and Mike took care of everything. In and out fast with no problems. Ford Fusion. We setup the appointment for a Friday morning. Got there on-time and Mike took care of everything. In and out fast with no problems. Mike has been great to us and our FUSION. My wife is on deployment to Afghanistan so I sold my truck. As soon as she returns I will be down to pick out a new truck or SUV. I will want Mike to be the our service representative for that vehicle also. More

Susan by far is the greatest asset to your service team! Very helpful, knowlegable and reliable. She goes the extra mile to make sure you know what is going on with your vehicle. My family has been going Very helpful, knowlegable and reliable. She goes the extra mile to make sure you know what is going on with your vehicle. My family has been going to Ted Britt for years and we have been blessed to work with Susan. More

Andre is great! We discuss our spouses, children and pets. Andre is fabulous at getting me in and out when I am in a hurry, yet no matter what he communicates the condition of my car. I appreciate how A pets. Andre is fabulous at getting me in and out when I am in a hurry, yet no matter what he communicates the condition of my car. I appreciate how Andre allows me to make decisions for myself and physically shows me the part(s) that are in need of replacing; so as to be sure that it needs replacing. Andre has an excellent sense of humor and appears to genuinely like and care about me as a person. I enjoy my time at this dealership. I also appreciate how I am free to look at and test drive other vehicles while I'm waiting on my car. because of this I've really gotten to know the Ford products and think I have picked out my next vehicle. More

I have been to the parts department many times for parts needed for my Ford SUV and car. Ed has been there each time and has provided top notch customer service (which I find very rare these days). Not on needed for my Ford SUV and car. Ed has been there each time and has provided top notch customer service (which I find very rare these days). Not only did he remember me each time I came in, I see that he greets all customers with a smile, and takes the time to look up parts and any other related parts/accessories that are needed...saving me a return visit later that day! He is always helpful and one of the reasons why Ted Britt Ford has the excellent reputation that it has. Give that man a raise! More

I was having trouble with my power steering on Friday (1/4). The first dealer I called said they couldn’t look at it until after the weekend so I tried Ted Britt. They told me to bring it right in. I dro (1/4). The first dealer I called said they couldn’t look at it until after the weekend so I tried Ted Britt. They told me to bring it right in. I dropped my car off and explained the trouble. They set me up with a loaner car and I was back at my office in no time. A few hours later the service rep (green team) called and explained what was going on with my car. He walked me through my options (both in terms of service and costs) and answered my questions. After telling him what I wanted to do he said I should expect a call from him on Tuesday. I was able to run some errands and enjoy my weekend because I had the loaner. On Tuesday, the rep called and let me know the car would be ready by noon. I swung by the dealership that afternoon, exchanged the loaner for my car, and was back at work shortly thereafter. The price was exactly what he told me it would be and I haven’t had any problems with the car since. The service was excellent and everyone who helped was friendly, informative, and professional. The overall experience was as enjoyable as any unexpended, out-of-pocket expense could be. I will definitely call them again if I have any problems. More