Ted Britt Ford Lincoln - Service Center

I simply came in to see about getting the emission testing done on my 2006 Expedition that I bought at another dealership but with Lisa Walker doing the financing part. As I was waiting I went out to testing done on my 2006 Expedition that I bought at another dealership but with Lisa Walker doing the financing part. As I was waiting I went out to look at the new Expeditions and few caught my eye. As I was coming in Service told me I was done and to go to the cashier. As I was being taken care of, I happened to ask the young man who was eating his lunch near by what the deals were for today and any rebates on the Expeditions. He stopped his lunch, and help me. With David Black's help along with Lonnie and Danny, I purchased a new Expedition. It was a very comfortable experience with no hassles. Just help. Still haven't seen Lisa! More

I purchased my vehicle 33 days ago, and I am having severe problems with it. Starting from the point of purchase I was supposed receive my wheel clips —which were promised by the sales manager; they a severe problems with it. Starting from the point of purchase I was supposed receive my wheel clips —which were promised by the sales manager; they are on back order…still. Little did I know; that was the least of my problems. My car battery dies randomly and often. I was told by the service center that I needed a new alternator and battery---and while I understand that during their initial inspection the alternator and battery were functioning perfectly; I still find the entire scenario more than shocking. And for the replacement cost of both the battery and the alternator to be $1,300 to $1,100; how outrageous! Considering, I just purchased this vehicle--I thought that Ted Britt was a reputable dealer……I feel cheated. What a shame. I could have tried my luck at the Woodbridge Auto Auction---and had the same outcome. At least then, I would have expected to immediately dump $1,300 into the car…… More

I strongly suggest taking your vehicle elsewhere. This was my first and last time using this dealership to service my truck. I brought in my '08 F150 for an 8:30am appointment on a Saturday to see why th was my first and last time using this dealership to service my truck. I brought in my '08 F150 for an 8:30am appointment on a Saturday to see why the check engine light had come on. I also asked them to rotate and balance the tires while they were at it. After 6 hours of what must have been strenuous labor, they called me at 2:30pm to say that my truck would be ready in 15 minutes. They neglected to say that they would be closing another 15 minutes after that. Subsequently, my truck would be held hostage until business hours on Monday. But it's ok, my work can wait. As for the work on the truck, they were able to rotate my tires correctly...a task that my 7 year old nephew could easily perform. HIGH FIVE Ted Britt Ford! However, they informed me that they were unable to balance my tires. ...Unable to balance tires? Or didn't want to because it was closing time and there was a big college football game to catch??? I can't be sure. No big deal, the main reason I brought in the truck was that it was quite alarming for me to have a check engine light come on in such a new vehicle. To alleviate my concern, they simply reset the light (not bothering to diagnose or repair the problem causing the illumination). They comforted me with the fact that the unthinkable expertise that went into performing this miracle on my truck would be covered under warranty. PHEW! When they handed me the bill (knowing that the depression of the reset button was going to be billed to Ford) I expected to see something in the $20-30 range for a tire balance and rotation...minus, of course, the tire balance that was asking entirely too much. My bill was $99. You may be asking yourself, "why so much for a tire rotation?" Well, they took it upon themselves to change the oil and replace the oil filter even though I hadn't asked them to do so (about a $65 procedure according to their gorilla math). When I explained to them that I hadn't asked for an oil change, they said to me, (in their best 3rd grader nanny nanny boo boo voice) "oh yes you did." In between spouts of, "I know you are, but what am I," when I tried to explain that my truck didn't need an oil change they asked me, "well then why did you ask for one?" Backed into a corner with this intense line of interrogation, I scoured my brain for a resource capable of aiding me in my escape. I was overcome with a swarm of tactics I could employ, but one far outweighed the others. "I'll use LOGIC," I said to myself. I quickly ran out to my truck to grab a receipt from Jiffy Lube for an oil change performed on my truck just a month and 1700 miles prior. "You see, I've still got a good 3300 miles until my next oil change," I triumphantly exclaimed to the (now) army of supervisors that had come out to help the supervisor before them that wasn't able to coerce me into submission. Clearly their need to pull a profit far outweighed my need to make sense. Honesty, integrity, accountabliity? Unnecessary when there's $65 at stake. I hope my $65 takes your service station STRAIGHT to the top, Ted Britt Ford! More

Jim is the guy to know if you need service on a full size ford truck. He delivers top notch quality service in reality, not just on the sign. The parts people and the mechanics are all there to back him up. ford truck. He delivers top notch quality service in reality, not just on the sign. The parts people and the mechanics are all there to back him up. Thanks Ted Britt of Chantilly! More