Ted Britt Ford Lincoln - Service Center

I called into service this morning and I spoke with Sophal, regarding on our 2020 Ford Explorer. His attitude was beyond disappointing and almost disrespectful! I have bought over 15 cars from Ted Brit Sophal, regarding on our 2020 Ford Explorer. His attitude was beyond disappointing and almost disrespectful! I have bought over 15 cars from Ted Britt and Herman Pareja. I have never had an issue with the sales experience which has always brought me back. But service needs to be improved. The I don't care attitude, and I have lots of other customers like you does not cut it. More

They do deliver good price for new vehicles, but it stops there. There service department damages more than they fix. Bad dealership, try Koons. bad there. There service department damages more than they fix. Bad dealership, try Koons. bad More

Have to leave my 2020 car for extended repairs and no loaner available until 1 Mar. This happens so very often. Really disappointed as usual. loaner available until 1 Mar. This happens so very often. Really disappointed as usual. More

I dropped off my 2014 Ford Edge on November 10, 2020 for service. What I did not count on when I dropped my car that morning was to be berated and stripped of my dignity. When I called to schedule my appoin service. What I did not count on when I dropped my car that morning was to be berated and stripped of my dignity. When I called to schedule my appointment, I could not recall the name of the package that I had bought that protects the exterior paint and the interior leather seats. The scheduler said she will look it up and include as part of the service request. Apparently, what she entered was not the actual name of the package and I was berated by the Service Manager as a result. He further berated me because I forgot my credit card, which was needed to use the loaner car. The only saving grace was that the Customer Service Rep was willing to work with me and used my credit card that was on file. Around 4:00 PM I still had not received a call on the status of my car. When I called, I was told that my car was ready, and the protective finish (ResistAll) had been applied to both the interior and exterior of my car. When I picked up my car, I realized that this was not the case – the protective finish was not applied and only my regularly schedule service was performed. They told me they could work on it while I wait. This was not an option because I had to pick up my daughter from daycare. I was not happy about having to make multiple trips. I have been servicing my car here since I purchased my car with not issue. And I have never had an issue. But I should note that this was the first time I had any dealing with this Service Manager (I do not know his name). This incident has bothered me. That is why I decided to write a review so that there is corrective action on your part, so no one else has the same unpleasant experience. Additionally, also make sure that the schedulers inform your customers what they will need to bring with them when reserving the loaner car. More

I recently brought my truck in for a pretty major warranty repair for which there is a known problem. Michael worked on getting it done within a week, but failed to address a second problem of a dri warranty repair for which there is a known problem. Michael worked on getting it done within a week, but failed to address a second problem of a drive line vibration, I was told it's "just how the tires are." Not true since the vibration just started but I drove away anyway and the vibration is now a real problem. Unfortunately, the original major issue returned. As all of the emails I get from Ted Britt ask, I made an appointment online and outlined the issues. Upon arriving, I get Michael again. Right out of the gate he just has a miserable disposition. After I described the issues, and watching his irritation grow, he said they wouldn't "even look at it" for two weeks to which I asked why would I make an appointment if you can't get to it for two weeks. This is where the lecture about how I should have called him to find out his workload before coming in began, how he his "engine guy" has a backlog, and everything delivered in a condescending tone. No apologies for a delay, no "I understand that's frustrating", just a smug miserable lecture from a service advisor. The way he spoke to me was ridiculous, completely lacks interpersonal skills. Regardless, when I asked what I would do without a car for two weeks, he shrugs and says "I dunno." Email to the service manager went unanswered. The reviews for this dealership say it all 2/5 stars? That's being generous. My money will be going to other dealerships. More

I just wanted to say well done Austin! Although ultimately I purchased elsewhere, his professionalism, attitude, and just overall kindness/knowledge is incredible. I had a great experience here, an ultimately I purchased elsewhere, his professionalism, attitude, and just overall kindness/knowledge is incredible. I had a great experience here, and this was one of the friendliest dealerships I’ve been to. Well done and keep doing what you’re doing Austin! More

Stay away Awful customer service. Can’t handle simple task of loan reservation and communication. No worries regarding customer inconvenience or satisfaction w Awful customer service. Can’t handle simple task of loan reservation and communication. No worries regarding customer inconvenience or satisfaction whatsoever. Have made mistakes on several visits. Sold me a known lemon and refused to take any responsibility or offer any compensation. Said I was ‘stuck with it’ and ‘it’s Ford’s fault, not ours’. They should be ashamed. More

The Unprofessional Liars Of Car Repair I purchased 2017 Ford 350 H D Dually Transit Van from Ted Britt Ford. I paid for the Works Package so they could diagnose and prediagnose issues such I purchased 2017 Ford 350 H D Dually Transit Van from Ted Britt Ford. I paid for the Works Package so they could diagnose and prediagnose issues such as brake wear. My back brakes were metal to metal after only Two thousand miles after one month of having the works performed . The Adviser Micheal Harper did not go over any findings.After complaining they told me they were doing nothing for me and if I wanted to have it towed they could look at it five days or more because they were not doing me any special favors.The service manager basically called me a liar. I email and phoned Gardner Britt III I got no response him. All I can say is thanks for treating me like a piece of crap and not giving a crap!!!! More