Ted Britt Ford Lincoln - Service Center

Friendly and patient service from Mr. Ramey re: tune ups. Mr. Ramey is huge improvement over the previous fellow. also, nice touch from Gardner Britt always, especially to one who has bought only one car--so Mr. Ramey is huge improvement over the previous fellow. also, nice touch from Gardner Britt always, especially to one who has bought only one car--so far. Purchase of pre-owned Fusion January 2013 was easy and pleasant experience-salesman, finance folks, warranty folks--everyone. More

all is well that ends well? I have dealt with Ted Britt for five new vehicle purchases since 1996. That would seem to imply a certain satisfaction with their product, brand, and I have dealt with Ted Britt for five new vehicle purchases since 1996. That would seem to imply a certain satisfaction with their product, brand, and service. But things seem to have changed in the last 12 months - since the last time I dealt with them. In speaking with four separate reps, being pawned off to voice mail, having email ignored, and generally being given neglectful treatment I came to realize that Ted Britt appears to have re-prioritized their values. After being ignored for more than a week and battling to get them to honor their commitment I am pleased to report that Jennifer W. contacted me and finally demonstrated the degree of customer service that I remember them previously having. She was cordial and understanding and she made good on the previous commitment of Ted Britt. To be fair, I have averaged the number of rating stars for each of the relevant categories based on my overall experience. I suppose it's true that all's well that ends well. I appreciate Jennifer's assistance. More

Real Professionals I make the trip from DC to Chantilly for servicing for one reason: Ted Britt Chantilly is the most professional, high-quality, and customer service-or I make the trip from DC to Chantilly for servicing for one reason: Ted Britt Chantilly is the most professional, high-quality, and customer service-oriented dealer and service location I've ever encountered. I know cars in general, and my Fords in particular, very well and am a admittedly "high maintenance" customer. The team at Ted Britt has never failed to meet my exacting expectations and standards in terms of communication, information, and job performance. You could perhaps pay less elsewhere, but certainly will not receive the same levels of professionalism, customer service, and quality work that you will at Ted Britt Ford Lincoln Chantilly. Congratulations to a well run organization! More

Fast and efficient service. For my State Inspection, I was in and out in about 1 hour (appointments are not given for State Inspection). This is great customer service. For my State Inspection, I was in and out in about 1 hour (appointments are not given for State Inspection). This is great customer service. More

Excellence in Service! I was #7 in line for the service department first thing on a Monday morning with ride concerns of my newly purchased F-150. I was very impressed with I was #7 in line for the service department first thing on a Monday morning with ride concerns of my newly purchased F-150. I was very impressed with how quickly the check-in process was proceeding. Susan Bushey, the manager, was out there assisting with the initial write-ups. Later in the day I had received an update from Vicki, a service advisor. Robert, the service technician working on my truck even took the time to speak with me about the diagnostics he had performed on the vehicle. When I went to pick it up, the process was just as expedient. Respect for the customer, professionalism, thoroughness, and efficiency is a winning combination and greatly appreciated! More