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Ted Britt Ford
Fairfax, VA
1,071 Reviews
Ted Britt Automotive Group in Fairfax, VA treats the needs of each individual customer with paramount concern.
We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time.
Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,071 reviews
November 29, 2012
I gave "OK" because other issues relating to service was good. The handling of the ResistAll issue, see below, deserves a "Bad" for customer service outcome. I purchased a new 2012 Mustang GT service was good. The handling of the ResistAll issue, see below, deserves a "Bad" for customer service outcome. I purchased a new 2012 Mustang GT in March 25, 2012. During the "financial" meeting after the sales process, the customer service rep, Janelle, said that if I bought ResistAll, an exterior surface protector that the dealer applies, I will not see any rain spots. I paid the $625 and did in fact observe lots rain spots. From April through mid-October, I have been dealt with by many people at Ted Britt and one person at ResistAll. Finally, in July, the Cust Service Rep blamed ResistAll for improperly training their rep. I requested a refund and was told to send documentation etc. I did this and then told the GM would get back to me. After two months of excuses as to why the GM didn't reply, I have given up and have referred this issue to my attorney. The sales rep, Pat Cantwell was wonderful to work with and he marshaled the dealership to quickly resolve a few minor issues I had in the beginning. More
by mustangGTdarkHorse
Employees Worked With
Pat Cantwell, Janelle Forester, Kristen Russell, Kwin Leynes
November 28, 2012
Sales manager and the salesman were great. They offered me a great deal on a upgraded model than the one I was looking for. I was there for almost 5 hours. I feel there finance department is very slow or me a great deal on a upgraded model than the one I was looking for. I was there for almost 5 hours. I feel there finance department is very slow or just the finance salesman just did not have the experance. I have bought over 10 cars and trucks this year and it has never taken more than 1 hour. After ford I went to another dealar and it took as always hour or less to get the answer. Cowles nissan has a very strong dept and it took them 25 min to get the answer but we already own 2 nissans that's why we went to ford More
by gilaniad
October 31, 2012
I purchased a vehicle and was told by the dealership that I had to purchase my own tags? I was to say the least surprised by this. I recieved poor customer service from upper management. Natasha and also Eve I had to purchase my own tags? I was to say the least surprised by this. I recieved poor customer service from upper management. Natasha and also Evelyn. Both of these employess like to over talk you and not let you get a word in. This was very frustrating considering my 30 day tag is about to run out. I had my used vehicle financed through USAA a very well know company that does loans for active duty service members and veterans. USAA did let me know that the paperwork was faxed incorrectly 5 times! I would not recommend a purchase from this dealership. They were unprofessional and did not have the correct answers for the customer. I believe when you make a major purchase you should be treated as special as when you walk on the lot and they want your buisness. Well after I drove off the lot I was treated as though, hey we have your money and it's not our problem!I had to do most of the foot work for the dealership, I had to figure out on my own why so many problems, and what was the hold up with everything. This is simply not how you do buisness. I will let all of my 7000 followers for my blog know about my experience!! More
by kimllaa
Employees Worked With
Evelyn Akers, Natasha Kapoor
October 28, 2012
Comfortable and positive experience with Kwin and Steve. Comfortable and positive experience with Kwin and Steve. I think the trade-in value was fair and attentiveness was excellent! I would buy from them Comfortable and positive experience with Kwin and Steve. I think the trade-in value was fair and attentiveness was excellent! I would buy from them again. More
by sigler
October 24, 2012
Alex Assefa was an excellent salesman, working diligently to figure out what kind of car we needed. He was also patient as we first went in before the car we really wanted had come out. He spent the time n to figure out what kind of car we needed. He was also patient as we first went in before the car we really wanted had come out. He spent the time necessary and kept us apprised of the arrival of the 2013 Fusion. I was pleased that he listened to us so well and did not continue to push on the 2012's. This was the best car buying experience I have ever had. More
by mcisaackj
October 16, 2012
I don't know where to begin about the amazing experience I received at Tedd Britt Ford (Fairfax location)! I am 25 years old, a recent college graduate, and in the process of starting my career. I had g I received at Tedd Britt Ford (Fairfax location)! I am 25 years old, a recent college graduate, and in the process of starting my career. I had gone through a rough couple of months, and then my car was stolen. I was in the process of moving, so most of my belongings were gone as well. I was completely lost. I didn't receive nearly as much as I should have from my insurance, so car shopping wasn't the easiest. Every dealership I went to were either being too pushy, or not wanting to bother because I didn't have tons of cash to throw around. As drained and frustrated as my parents and I were, we did stop at one more dealership, Tedd Britt Ford. Alison Lucas is phenomenal. She took the time to listen and actually understand my situation, and what I was looking for. She was patient, genuine, and extremely helpful. Originally, I was looking for a used car, but with her help, I was able to purchase a new car within my price range. I LOVE my Ford Fiesta! And I can't thank Alison enough for all of her help. More
by jhoffmae
Employees Worked With
Alison Lucas
October 08, 2012
I bought in my vehicle for a safety recall and made an appointment. Dan Strouth allowed customers to wait as he was busy with paperwork then walked out of the office. The recall and emissions took 5 hou appointment. Dan Strouth allowed customers to wait as he was busy with paperwork then walked out of the office. The recall and emissions took 5 hours. No one from the service department called me when my car was ready and no one answered the phones either. Awful experience and I can't imagine what people experience when buying cars here. More
by euroHP1
Employees Worked With
Dan Strouth
September 05, 2012
I purchased a new 2013 Ford Fiesta from Tedd Britt Ford. I woiuld like to thank everyone involved. Winnie ( Sales ) , Natasha ( Finance ) , Janelle ( Sync Spec ) and Alison ( New vehicle Manager ). I love I woiuld like to thank everyone involved. Winnie ( Sales ) , Natasha ( Finance ) , Janelle ( Sync Spec ) and Alison ( New vehicle Manager ). I love my new Fiesta and it's everything that I expect in a Ford Quality vehicle. I will enjoy for years to come. The team at Tedd Britt treated me like I was part of a family and not just like another sale. From finding the right vehicle that I liked , to the Wonderfull financing ,to making sure I was comfortable with the Sync System... Everyone was Really Wonderfull !!!!!! Thank You For Everything Bruce Peel More
by BTPEEL
Employees Worked With
Alison Lucas, Natasha Kapoor
September 02, 2012
My husband and I recently bought two new cars, the Edge and Fusion. The staff was friendly, helpful and responsive to our needs, and gave us a great deal. They seemed to really care about giving us a go and Fusion. The staff was friendly, helpful and responsive to our needs, and gave us a great deal. They seemed to really care about giving us a good deal and the right cars to satisfy our needs. They made our experience enjoyable! More
by annettepug
Employees Worked With
Sonny Robinson, Alison Lucas
August 28, 2012
Dear Ted Britt Ford, When I needed a new car, I called Dear Ted Britt Ford, When I needed a new car, I called a friend of my son's, Daniel Khan. I knew he started working at a Ford dealership and I like Dear Ted Britt Ford, When I needed a new car, I called a friend of my son's, Daniel Khan. I knew he started working at a Ford dealership and I like Fords. I called him and told him I was thinking about getting a new car because I was no longer pleased with my 2008 Ford Fusion (gas prices and no longer needed a larger sedan). He told me he'd look at what they have and get back to me. He called a couple of days later and told me that he found the perfect car for me, a 2012 Ford Focus. I told him I couldn't come to the dealership to look at it until the following weekend. D Khan said he would take all my information over the phone to see if I will be approved. I told him my concern about going through my credit union, Apple Federal Credit Union, and he assured me that Ted Britt Ford works with them on financing. D Khan took all the information for my trade-in. After a day, D Khan called me and said I was approved for the deal he had worked up. He said he wanted to finalize the deal and I told him I couldn't make it out to Fairfax before the weekend. That's when D Khan said something I've never heard a car dealer say....he would deliver the car to my house! D Khan and a young man, Brett, from the dealership delivered the car to my house. D Khan had all the paperwork already completed and with him, for my signatures. I saw the car in front of my house and agreed that he made a GREAT choice of a model for me. He knew exactly what I wanted! If he gets to know other customers well enough, he would make the same great choice(s) for them. We went into the house and signed the paperwork, before I even test drove the car! The young man with him changed the plates on the cars while we did the paperwork (he had brought all his own tools). After we were done, we went back out and went for the test drive. I was very comfortable in this vehicle. It seemed "made for me". I can't tell you what a relief it was for D Khan to go above and beyond for not only a family friend, but a customer. He would do the same thing for someone else in my position, in a heartbeat! D Khan was very professional and made sure all the paperwork was completely properly and I got all the copies I needed to keep. He showed everything in the car, that I needed to know about. I can't stand going to car dealerships, as everything takes hours to deal with, but D Khan made it easy for me to continue my daily routine and have a new car in just a few days. I was a Ford customer already, but now I can tell everyone that I'm a Ted Britt Ford customer! Thanks, D Khan and Brett for the splendid job you did! Sincerely, Gregory J. Claassen 6636 Patent Parish Lane Alexandria, VA 22315-6066 More
by greggw5kds
