Ted Britt Ford

A few years back we bought an Escort, a 2 year old former loaner car. One year later, it broke down (crankshaft pulley had come loose) and we had it towed to Ted Britt Fairfax. I was under the impressio loaner car. One year later, it broke down (crankshaft pulley had come loose) and we had it towed to Ted Britt Fairfax. I was under the impression that it was still covered by the 3/36 Powertrain warranty. They explained that the Ford Warranty ran out after 36 months and it was now 39 months, since it was two years and 3 months when I bought the car. I expressed my shock and pointed out to them that I chose Ted Britt for my daughters car instead of some unknown used car lot because I wanted the service after the sale that I had heard about. They fixed the car the next day at no charge. And they paid the towing bill too. Nice. More

My wife took our 2005 Freestar in for 75,000 service at Ted Britt Ford in Fairfax in preparation for a long cross-country trip by herself. They kept the car for two days then gave it back with a receipt th Ted Britt Ford in Fairfax in preparation for a long cross-country trip by herself. They kept the car for two days then gave it back with a receipt that said they did an oil change. They only charged $49 but did no other services. She pulled out of the lot only to have the tire service light come on immediately. She returned to ask what happened with all the long list of needed services at 75,000. They told her first those services aren't needed for every car. then they said they did those services and her car was fine. She explained the service receipt always shows every detail of work, even filling the wiper fluid, but this receipt only showed an oil change. They swore they did everything. She said, I'm getting ready to travel alone across country, is this car ready. They said yes, we did all services and all is well. She asked why then did the tire service light come one. They said it always comes on after rotating the tires (we never saw that before and we've owned it five years). The service guy then walked away leaving her standing there. When she showed them publications that came with the car showing the detailed list of services needed, they said, "you aren't making any sense lady." and tried to convince her she was the one who had no idea what the car needed. Unbeleivably rude and dismissive and uncaring that she was about to embark on a cross-country trip. Another Ford dealership in Sterling performed the services needed and gave a detailed receipt of all that was needed. The would not have made the trip safely without these services. More

Mike (loan mgr) was very push and rude. He would not give me his business card and he was helping another customer in another office while working on my loan. Because of mike I will not recommend friends to me his business card and he was helping another customer in another office while working on my loan. Because of mike I will not recommend friends to Ted brit ford. Also both mike and monica are terrible at responding to email. Worse experience I have ever had. More

We purchased a used automobile from Ted Britt Ford and were satisfied with our experience. To finance our vehicle, we put down $5000 (on a Thursday night) and were given a somewhat reasonable interest rat were satisfied with our experience. To finance our vehicle, we put down $5000 (on a Thursday night) and were given a somewhat reasonable interest rate. We were told that we could more down if we changed our mind later in the week. We reconsidered and put down a total of $7000 (on a Saturday morning). We were told by Mr. MacCormack that he would destroy the original $5000 check and replace it with the $7000 one. We noticed (on Sunday night) the dealership had deposited BOTH checks, resulting in dozens of not-sufficient-funds notices being issued against our account. When discussing the matter with Mr. MacCormack, he denied originally offering to the destroy the original. How could this be true if the statement was made in front of two people? He also stated the financing department processed the $5000 check on Thursday. How could this be true if the images of the check show they were both deposited on Saturday? We would have been more happy if Mr. MacCormack had been honest and apologized humbly. Rather than lied to conceal his mistake. More

I took my car to this dealership for a State inspection and some optional scheduled maintenance. I was told I needed over $700 in repairs for my car to pass State inspection. The $700 did not include any and some optional scheduled maintenance. I was told I needed over $700 in repairs for my car to pass State inspection. The $700 did not include any optional maintenance I have getting done for $600. Having used this dealer for years I trusted them, but this time I felt unsure about the repairs. I called another auto repair shop and found they would do the work for $400 including a new State inspection. When I called to say I would pay for the done so far becasue I would have the work and inspection done elsewhere they said they made a mistake. The mistake was that the $700 in work was NOT NECESSARY. They were very sorry for this mistake. Their credibility with me is lost forever. I will not return and I doubt I will buy a Ford again. I don't know if I was, but I do feel cheated. More

Sales staff only wants the sale. Sales associate forgot our names often and largely ignored my wife after I stated I was buying the car for her. Finally lied about promised services. This was the most unp our names often and largely ignored my wife after I stated I was buying the car for her. Finally lied about promised services. This was the most unpleasant car buying experience I have had. During the sale process they promised to take care of logistics (car returns) with swapping cars and 10 days after the sale nothing changed after confirmation that it was done. Needless to say it cost me more money to resolve. If that is what you get for new purchase then watch-out when you take it in for service. Stay Away. More

We bought a 2006 Volvo XC90 used. It was in great condition and it was still under the dealership warranty. The staff was very helpful and friendly. If you want the best help ask for Mr. Mike Powers condition and it was still under the dealership warranty. The staff was very helpful and friendly. If you want the best help ask for Mr. Mike Powers he is easy going, not pushy and makes the best effort to help you with any questions you may have. The manager there is also extremely helpful as well, his name is Rick. Accounting guy is also nice his name is Mike. My husband and I were happy with our services and I would recommend Ted Britt Ford! More

We bought a 2006 Volvo XC90 used. It was in great condition and it was still under the dealership warranty. The staff was very helpful and friendly. If you want the best help ask for Mr. Mike Powers condition and it was still under the dealership warranty. The staff was very helpful and friendly. If you want the best help ask for Mr. Mike Powers he is easy going, not pushy and makes the best effort to help you with any questions you may have. The manager there is also extremely helpful as well, his name is Rick. Accounting guy is also nice his name is Mike. My husband and I were happy with our services and I would recommend Ted Britt Ford! More

The ABS light always goes on after 15-29 miles of driving, which was verified by Goodyear Dealer. They recommended me to go to the Ford Dealer because they don't have necessary equipment to diagnose driving, which was verified by Goodyear Dealer. They recommended me to go to the Ford Dealer because they don't have necessary equipment to diagnose the problem. So I came to the Quick lane at 11200 James Swart Circle, Fairfax, VA. They called me back in 2 hours and said that everything is fine with my car and completely ignored a written statement from Goodyear that the ABS light came on after 12 miles of driving. Then they told me that they will keep checking, 2 days past, nobody bothered to call me. I think it's a nice denial strategy: they fail to detect what is wrong and therefore they don't have to fix it. Obviously it’s not concern of theirs that my Mustang or every Mustang I’ve driven engages traction control EVERY time I have to turn up to a little hill on a wet road.... I don't even have to mention slippery conditions during winter season. That’s why I always appreciated this feature, but now it’s turning itself off and won’t come back on until the engine is off for a while. I've read multiple people complaining about this, but FORD conveniently doesn't care about any of this... this is your car and you are stuck with it... I take it as FORD Motor Company complete failure to provide drivers’ safety. I wanted to buy my next car there, but it's not going to happen and I don’t recommend it to anybody else. More

One star is generous. I strongly suggest taking your vehicle elsewhere. This was my first and last time using this dealership to service my truck. I brought in my '08 F150 for an 8:30am appointment on vehicle elsewhere. This was my first and last time using this dealership to service my truck. I brought in my '08 F150 for an 8:30am appointment on a Saturday to see why the check engine light had come on. I also asked them to rotate and balance the tires while they were at it. After 6 hours of what must have been strenuous labor, they called me at 2:30pm to say that my truck would be ready in 15 minutes. They neglected to say that they would be closing another 15 minutes after that. Subsequently, my truck would be held hostage until business hours on Monday. But it's ok, my work can wait. As for the work on the truck, they were able to rotate my tires correctly...a task that my 7 year old nephew could easily perform. HIGH FIVE Ted Britt Ford! However, they informed me that they were unable to balance my tires. ...Unable to balance tires? Or didn't want to because it was closing time and there was a big college football game to catch??? I can't be sure. No big deal, the main reason I brought in the truck was that it was quite alarming for me to have a check engine light come on in such a new vehicle. To alleviate my concern, they simply reset the light (not bothering to diagnose or repair the problem causing the illumination). They comforted me with the fact that the unthinkable expertise that went into performing this miracle on my truck would be covered under warranty. PHEW! When they handed me the bill (knowing that the depression of the reset button was going to be billed to Ford) I expected to see something in the $20-30 range for a tire balance and rotation...minus, of course, the tire balance that was asking entirely too much. My bill was $99. You may be asking yourself, "why so much for a tire rotation?" Well, they took it upon themselves to change the oil and replace the oil filter even though I hadn't asked them to do so (about a $65 procedure according to their gorilla math). When I explained to them that I hadn't asked for an oil change, they said to me, (in their best 3rd grader nanny nanny boo boo voice) "oh yes you did." In between spouts of, "I know you are, but what am I," when I tried to explain that my truck didn't need an oil change they asked me, "well then why did you ask for one?" Backed into a corner with this intense line of interrogation, I scoured my brain for a resource capable of aiding me in my escape. I was overcome with a swarm of tactics I could employ, but one far outweighed the others. "I'll use LOGIC," I said to myself. I quickly ran out to my truck to grab a receipt from Jiffy Lube for an oil change performed on my truck just a month and 1700 miles prior. "You see, I've still got a good 3300 miles until my next oil change," I triumphantly exclaimed to the (now) army of supervisors that had come out to help the supervisor before them that wasn't able to coerce me into submission. Clearly their need to pull a profit far outweighed my need to make sense. Honesty, integrity, accountabliity? Unnecessary when there's $65 at stake. I hope my $65 takes your service station STRAIGHT to the top, Ted Britt Ford! More