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Ted Britt Ford
Fairfax, VA
1,067 Reviews
Ted Britt Automotive Group in Fairfax, VA treats the needs of each individual customer with paramount concern.
We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time.
Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,067 reviews
October 14, 2014
Great Car, Great Dealership Bought a new 2014 C-Max Hybrid. Car rides, feels and is equipped like a luxury car but gets mid-40s for gas mileage. I have driven a Prius and it fe Bought a new 2014 C-Max Hybrid. Car rides, feels and is equipped like a luxury car but gets mid-40s for gas mileage. I have driven a Prius and it felt like a cheap, tinny car with little clown car wheels. The C-Max felt solid, was roomy, fully equipped and the dealership price was a lot less than I expected for a car so well equipped. I am tall with long legs and both the front and back seats have plenty of head and leg room for me. The car is for the wife, but I am always looking for excuses to drive it. My only knock on the car is the voice activated Siri. Why Siri? This a Microsoft system, where's Cortana? Siri is a little deaf and stubborn. Fortunately, you can still use the old-fashioned buttons to run the radio and change the temperature. The salesman, Micheal Havey was relaxed and not pushy at all (hate pushy salesmen). Dealing with Linda in finance was like meeting an old friend. Bottom line: Great Car, Great Dealership. I know where my next new car is coming from. P.S. Ironically, we were at the dealership at the same time as Mr. Escaffi and since our car was parked next to the one he was buying, we were walking around and looking at his new car. More
by bill.heim.96
Employees Worked With
Linda Fragala, Linda Lafontaine, Micheal Havey
October 13, 2014
Exceeded my expectations! We stop at the Ted Britt Ford Dealer in Fairfax, VA on Sunday September 28 at 5 pm. with a 2010 Honda Fit damaged in a car accident. My wife's car go We stop at the Ted Britt Ford Dealer in Fairfax, VA on Sunday September 28 at 5 pm. with a 2010 Honda Fit damaged in a car accident. My wife's car got hit on the back and pushed towards the car in front of her while she was driving to pick up my 7 year old son from school. Due to the accident we decided to shop for a bigger and safer car. My credit was not so good so we had no idea what our options were. That was our first stop and we expected to be driving around to different dealer to find our best option. It was 7.30 pm when we drew home in a 2015 Ford Escape with Zero Down, and a payment even lower than what we were paying for our Honda. I have been a Lexus driver since 2002 and I can honestly say that this Ford Truck Escape Exceeded my expectation! I would certainly recommend them. Fernando J. Escaffi Sr. More
by fescaffi
Employees Worked With
Alison Lucas
October 10, 2014
Staff review Great people there! Especially happy with Nina Ross, Sonny Robinson and Natasha Kapoor and Jennifer Mccaldi. Very helpful, courteous and honest! Would Great people there! Especially happy with Nina Ross, Sonny Robinson and Natasha Kapoor and Jennifer Mccaldi. Very helpful, courteous and honest! Would def. return and rec. to family and friends. More
by 68mustang
Employees Worked With
Sonny Robinson, Natasha Kapoor, Al Alqaisi
October 10, 2014
Highly Recommend this Dealership I had a seamless, wonderful experience at Ted Britt Ford when I purchased my brand new Ford Fusion hybrid. My sales rep, ED DAVIS, was knowledgeable, I had a seamless, wonderful experience at Ted Britt Ford when I purchased my brand new Ford Fusion hybrid. My sales rep, ED DAVIS, was knowledgeable, down to earth, helpful, honest, and friendly. Ed wasn't your typical sleezy, fast-talking car salesman--we loved that about him. AL ALQAISI (I forgot how to spell his last name) was the one that navigated our the finance/warranty process. He was also fantastic--a true professional. Based on the employee-dedicated signs throughout the show room, he seems to be multi-talented and works both in sales and in finance. My husband has an MBA, and AL quite easily spoke his "finance" language through the process. Overall, my experience was great. I plan to recommend Ted Britt (and Ed and Al in particular) to my friends and family. THANK YOU!!! More
by amanda.kastl
Employees Worked With
Al Alqaisi, Ed Davis
October 09, 2014
Awesome Bernie walked me through the whole process step by step and couldn't have been nicer. Nina and Roxanne were both extremely friendly and helped me make Bernie walked me through the whole process step by step and couldn't have been nicer. Nina and Roxanne were both extremely friendly and helped me make sure that everything was set up perfectly when I walked out of the dealership. Couldn't have asked for a better experience! More
by tverbanic
Employees Worked With
Bernie Finan
October 09, 2014
1st ever Service Asked for an estimate for a repair - was called almost right after I got back home. Service was done by the next day. The service person was very he Asked for an estimate for a repair - was called almost right after I got back home. Service was done by the next day. The service person was very helpful. More
by harleygirla
Employees Worked With
Eric Suter
October 09, 2014
A Great experience in Buying a Car Moses Quartey is an excellent Salesman. He explained everything we asked perfectly and went over my new purchase showing me all the items on the new Moses Quartey is an excellent Salesman. He explained everything we asked perfectly and went over my new purchase showing me all the items on the new car.We appreciated working with him. Aart and Julie Little More
by Arthur Little
Employees Worked With
Moses Quartey, Linda Lafontaine
October 09, 2014
dedication I love the dedication of the many employees who rallied to help me in this process. Who worked together for my best benefit especially since my first I love the dedication of the many employees who rallied to help me in this process. Who worked together for my best benefit especially since my first experience(not with Ted Britt) was the worst. More
by maria.gonzales
Employees Worked With
Natasha Kapoor, Linda Lafontaine
October 08, 2014
Good Experience I have not purchased a car in over 12 years and this was a pleasant experience. We did haggle over price but it was not an antagonistic experience at I have not purchased a car in over 12 years and this was a pleasant experience. We did haggle over price but it was not an antagonistic experience at all. The sales person, Kyle Goodman, was open to a discussion of what any shortcomings of different vehicles so we could get a good picture. Roxanne Wilson in finance was fantastic with finding great financing for us at a very low rate. And Nina Ross went over all the features of the electronics to help us get up to speed a bit. I am not sure we absorbed it all since we are unfamiliar with the touch screens, but a great opportunity to learn with her guidance. She does not know this yet, but I am likely to call her to review again. More
by Stephen Kane
October 08, 2014
checking out after deal is agreed All went well until it came to sign papers for documentation and financing. It took over 3 hours of our time. From what I observed some of this time All went well until it came to sign papers for documentation and financing. It took over 3 hours of our time. From what I observed some of this time could be avoided if there was a better system in place to get the customer out the door after the deal is made. Suggest in TBF in getting an outside consulting firm to look into this issue. I have been told by fellow TBF employees that this is not unusual time to be delayed. It takes routinely takes 3 or more hours. Certainly puts a damper in wanting to buy at TBF again. More
by lisalight
Employees Worked With
Nina Ross, Al Alqaisi
