Ted Britt Ford

Service team made me feel like an inconvenience I brought my 2013 Ford Fusion in to have them look at an issue with the gas tank. Specifically, the car won't take any gas before the pump automatica I brought my 2013 Ford Fusion in to have them look at an issue with the gas tank. Specifically, the car won't take any gas before the pump automatically shuts off (thanks a lot, Ford). I dropped the car off at 7:30 in the morning and followed up by phone at around noon (call went to voicemail). Finally, I got a call at 2:30 telling me that I needed to pay $1,500 to replace the fuel tank. I was surprised by the price of the repair so started asking the service advisor (Brian) questions about what was causing the issue and why it necessitated a new fuel tank. I also wanted to know if passing on the repair would present a safety issue. The service advisor couldn't answer any of my questions and told me that, "they read the code and the code says to replace the fuel tank." So basically, I waited 7 hours for them to read the code and mindlessly tell me to spend $1,500. I decided to pass on the repair and picked the car up. As one last pain, there was a huge back-up at the cashier causing me to wait before I flushed the $142 diagnostic fee down the toilet. I bought my car at Ted Britt Ford and was hoping I could rely on the dealership for top quality service. Instead, I was treated like some sort of cash piñata. I can take my car to any old service station for mediocre service, so I guess that's what I'll do next time. More

Another great experience at Ted Britt Another great experience, this time I worked with Cristian Castro, Sonny Robinson and Jon Halim the sales manager. It was a great experience but Jon r Another great experience, this time I worked with Cristian Castro, Sonny Robinson and Jon Halim the sales manager. It was a great experience but Jon really was the one who made this happen. The salesman were great and helpful but Jon went over the top, showed me all the numbers, allowed me to put my own rate and terms in and try to get the best possible payment that I was comfortable with. I believe I worked with Jessica Zare in finance and she was very friendly and got me in and out quickly! So thank you to Ted Britt for another great experience! I will be back in the future. More

Black and Beautiful=my car from Ted Britt This was a great dealership. I got good customer service from everybody. And I thought it would be good to share my experience.... Simple, I walk i This was a great dealership. I got good customer service from everybody. And I thought it would be good to share my experience.... Simple, I walk in and I'm greeted right away with my dealer Mike and he takes me right to the car that I wanted/described and I got a great price. And now I have a wonderful car. If you live in Fairfax or around the area looking for a new car or vehicle, I would recommend Ted, They have a really nice waiting area with magazines/drinks and a beautiful Christmas tree. Thanks, Ted Britt! and Mike for getting me the best car at the best price Happy Holidays, From a Happy and Satisfied Customer More

Great buying experience Artem Glushko great salesman,worked hard to make our auto deal, went above an beyond to make sure we were comfortable with our purchase,was very hel Artem Glushko great salesman,worked hard to make our auto deal, went above an beyond to make sure we were comfortable with our purchase,was very helpful knowledgeable of the product, we will highly recommend him to our family and friends More

Great job Cristian Castro Cristian Castro from Ford - Ted Britt, you did a great job for me. My best words for him. I feel comfortable all the time. Finally good news in t Cristian Castro from Ford - Ted Britt, you did a great job for me. My best words for him. I feel comfortable all the time. Finally good news in the best car. Thanks from all our family. Fernando T More

Another Good Buying Experience Cristian Castro was the salesperson and did a great job! Finance was handled by Mr. Usodan who also did a good job. But my kudos and special thanks Cristian Castro was the salesperson and did a great job! Finance was handled by Mr. Usodan who also did a good job. But my kudos and special thanks to Ms. Natasha Kapoor, she really took care of a little mishap, worked the extra mile and kept me informed until the action was completed. More

Doing It Right! William Britt was my salesperson and he was awesome. A math mistake which was to my favor was discovered while signing the paperwork and Jesse, (Sale William Britt was my salesperson and he was awesome. A math mistake which was to my favor was discovered while signing the paperwork and Jesse, (Sales Manager), honored the deal regardless of the error. I like working with people that keep their word!!! Wonderful! More

Great buying experience! From start to finish this was the best car buying experience ever! Mitch was my sales person and was amazing and worked with Bill the manger and gave From start to finish this was the best car buying experience ever! Mitch was my sales person and was amazing and worked with Bill the manger and gave me the best deal i could find in the area. I will definitely be a Ted Britt Fairfax customer for life! More

SCAM and waste of money Ted Britt 4 Life? Waste. Of. Money. Nothing is easy with this group. You have to beg for service, argue with service guys, prove your car needs s Ted Britt 4 Life? Waste. Of. Money. Nothing is easy with this group. You have to beg for service, argue with service guys, prove your car needs service and a service light in the car isn't considered evidence that service is needed. Paid a lot of money for the extended warranty. Feel like I lit fire to a bunch of paper money and watched it burn. Buyer Beware! More

Over Charged I had a Coupon From Ted Brett $99.00 For 5 Qts Of Synthetic Oil, Tire Rotation, Multi-Point Inspection, Check And Set Tires Pressure, Brake Inspection I had a Coupon From Ted Brett $99.00 For 5 Qts Of Synthetic Oil, Tire Rotation, Multi-Point Inspection, Check And Set Tires Pressure, Brake Inspection, Battery Test With Printout, Bg Ethanol Defender, Bg Moa, And Alignment Check and you guys over charged me for $154.00 without any notification. When my vehicle was done and ready pay, the invoice stated $154.00 More