Ted Britt Ford

Awesome Staff! I had a great experience at Ted Britt. The staff was very friendly and helped make my car buying experience as enjoyable as possible. I would highly I had a great experience at Ted Britt. The staff was very friendly and helped make my car buying experience as enjoyable as possible. I would highly recommend this dealership to friends. More

Great Experience Overall Very friendly staff, got a better than expected price on my new vehicle. I am a resident of a state that has no sales tax and my dealer worked out the Very friendly staff, got a better than expected price on my new vehicle. I am a resident of a state that has no sales tax and my dealer worked out the paperwork to get me an even better deal. More

Great Experience This was my first time buying a new car, and Dave spent a lot of time (literally hours) making sure I knew my options and working with me to ensure I This was my first time buying a new car, and Dave spent a lot of time (literally hours) making sure I knew my options and working with me to ensure I was absolutely satisfied with the car I purchased. He went out with me to test drive at least 4 different cars, and gave me all the information I needed without pressuring me to make a decision before I was ready. Everyone I worked with shared my excitement and made sure I had a great first time experience. Nina and Jennifer were both very knowledgeable, friendly and professional. I would definitely advise friends and family to visit this dealer! More

Ford Focus Purchase My experience at Ted Britt Ford was exceptional. The staff was exceptional and the entire process was flawless. I will return to buy vehicles in th My experience at Ted Britt Ford was exceptional. The staff was exceptional and the entire process was flawless. I will return to buy vehicles in the future from this dealership. More

Extremely friendly, great deal I've never taken the time to write a review online before, but I really had a good experience buying my new car. I would be lying if I said I enjoyed I've never taken the time to write a review online before, but I really had a good experience buying my new car. I would be lying if I said I enjoyed buying a new car, but I certainly didn't mind it. I came in on four occasions: twice to test drive, one to negotiate, and once to seal the deal. Every time I was greeted with smiles at the door, offered help by several employees, given all the information I wanted to make an informed decision and was never under any pressure to make any quick decisions and ultimately feel I got a great deal. I wouldn't hesitate for a second to recommend Ted Britt. More

Purchase New 2014 C-Max Many thanks to Lisa for providing tons of valuable information in a most entertaining manner that cannot be ignored, and to Linda for taking the pain Many thanks to Lisa for providing tons of valuable information in a most entertaining manner that cannot be ignored, and to Linda for taking the pain out of the financing experience and making it bearable. And special thanks to Karwan for his dedicated attention to my automotive requirements. Had it not been for his tireless efforts I might well have made my purchase elsewhere. More

"Ruby" Ford FX rolls off into the sunset Great people helped us out at Ted Britt in Fairfax! Special thanks to Andy Britt for hooking us up to the team. Jennifer Moccaldi , in Finance, wa Great people helped us out at Ted Britt in Fairfax! Special thanks to Andy Britt for hooking us up to the team. Jennifer Moccaldi , in Finance, was the "best" and tom and Nina Ross were both very nice and helpful. Lisa Light also jumped in at.the end to program my phone in the truck. Thanks Guys and Gals! See you soon! More

Great Car Buying Experience Everyone a Ted Britt Ford was extremely friendly and helpful. Shaw got me a great deal on my car that was everything I was looking for. Nina went over Everyone a Ted Britt Ford was extremely friendly and helpful. Shaw got me a great deal on my car that was everything I was looking for. Nina went over a lot of the features and was very helpful in discussing warranty and maintenance options. Linda found the best financing option for me, and cleared up any questions I had. Overall, great experience. More

Horrible Experience! After my wife picked up her vehicle for service and on her way home with our children, she discovered the hood was not properly latched while travelin After my wife picked up her vehicle for service and on her way home with our children, she discovered the hood was not properly latched while traveling on I-66. She had to pull over on a busy freeway, get out of the vehicle while endangering herself to secure the hood. This is something the service department should have ensured was done prior to her departure. Unfortunately, she was not able to secure the hood and had to return to the dealership. The service manager was able to secure the hood, but after telling her she was never in danger because the hood was latched in place by the secondary latch even though the primary was not engaged. According to the service manager, these things do not fail and he tried to downplay the situation. I am very dissatisfied and disappointed in how he handled the situation. There was obviously an issue with there quality control procedures to the point where people's lives are in danger. I do not recommend this service department as they are extremely unprofessional and have no regard for customer satisfaction. I fear no one will be held accountable for this potentially fatal mistake and the fact the service manager acted like it was not a big deal. I would like to know how he would have felt if his family was in a similar situation. Additionally, after my wife left the dealership for the second time, I called the service manager and questioned him about the situation. He told me, "things like this happen." I find this extremely disappointing. We are entrusting Ted Britt with the service of our vehicle with the expectation it will be returned in the best possible condition and in the safest manner to operate. Clearly, they do not have the same expectations and mediocrity is their standard. I cannot say enough how Ted Britt's Fairfax service department is one of the worst customer oriented places and I do not recommend this location! More