Ted Britt Ford

Poor customer service skills and Finance Initially walking into Ted Britt, I notice a clean dealership and a young gentlemen (Martinez) ready to get me the car I came for. I am usually the ty Initially walking into Ted Britt, I notice a clean dealership and a young gentlemen (Martinez) ready to get me the car I came for. I am usually the type who wants a specific thing and nothing else. We battled a little bit on the trade-in value of my car, but Tedd Britt refused to to go any higher. They gave me the bottom KBB price. I know I could have went to Sheehy and got more (I bought my last car from with excellent customer service), but Sheehy did not have what I was looking for which was a Mustang Convertible with premium features. I preferred a manual transmission but was pressured into getting an automatic. That is fine, I can live. Finance process took hours. I was in the dealership from 1pm to almost 9pm. Once I worked with Linda in finance, she said they need to finalize with the bank and she will give me a call to come back in sign new documents. Ironically she said, "Stop letting people run your credit to so many banks." Unfortunately, Tedd Britt did the exact same thing. There was banks I never heard of calling me and sending me letter. Thanks Tedd Britt. Almost two weeks passed and I never heard from Linda again. Another woman contacted me asking for employment information. She said, "Oh we all sat, we just waiting for you to send those documents." Why did anyone not call me a week ago? Well I did just that and I come in a few days later to meet with Natasha the finance director. Never seen someone so young, unprofessional, and with poor customer services skills in my life. She was eating, talking to other people in the room, and did not seem customer friendly. A month later, I get a call to come pick up my spare key and complete a survey. I was pressured into completing the survey will all high marks in Martinez words, "Please make sure you mark all excellent so I won't get marked." I never give any business full remarks because there is always room to improve. I told him upfront I was not happy with the finance department, he said, "It does not matter, it comes back to me." So... you want me to lie? Right... I am not doing that. When I get there and informed him I completed the survey with honesty, he huffed (very unprofessional) and called over his sales manager to plead she speaks with me because he will loose "$100.00." I had to get to work but I was willing to give her 3 minutes. It was 3 minutes of a disaster. She sent me to Natasha only for Natasha to say, "I am "You are 110% wrong and the finance team is the best. We bring it all together." "Martinez is going to loose out on $75.00 (yes it changed from $100.00) because of you." What? You blaming your valued customer for being honest on a survey and trying to make me feel bad? I came to buy a car and not be told I am causing my sale associate money. Is he the customer or am I? It gets better, I called the general manger back to tell her how dissatisfied I was and stressed with the situation that happened. Here is some of her quotes, "99% of our customer feel those surveys out with all excellent and it works for us." "We been doing it this way for a long time and have not had a problem." "We are number one in customer services and sorry you was not one of them customer." "I will end this conversation if you not going to let me talk or threaten me (with leaving a bad review)." "I don't play those games." Wait, did not not buy a 30,000 car from you guys? With that being said, be warned most of their reviews was forced on customer so the sales rep can make money. I was expecting an apology and for them to tell me how they can improve going forward. instead they threaten to hang the phone up on me and told me I was basically the only unhappy customer and "Well you already took the survey so you cannot go back."Unbelievable. Shop at Sheehy, they gave me $9,000.00 for an older 2005 Mustang with problems and sold it on their lot for only $10,000.00. They also gave me their VIP services (oil changes and rotations) for life with no extra cost because they want me satisfied. More

Leasing a 2014 Ford Fusion Great experience for a customer service oriented team. I have been a loyal Ted Britt Ford customer since 2000 and the reason I return is because of th Great experience for a customer service oriented team. I have been a loyal Ted Britt Ford customer since 2000 and the reason I return is because of the quality of the cars and the customer service from sales to service. More

Top-Notch Service I switched back to Ford after having VWs for a number of years. Since coming back, I have been very pleased with the service at Ted Britt, and with my I switched back to Ford after having VWs for a number of years. Since coming back, I have been very pleased with the service at Ted Britt, and with my 2014 Explorer Limited. I get a loaner whenever I bring my car in, and they get the service done right and done fast. My only comment - washing the car should be part of the service. I paid a lot for my warranty and service plan; a free car wash should be done every time it is in without me asking. More

My Third Car From Ted Britt I just bought my 3rd car from Tedd Britt. As always, they bent over backwards to make sure that I got just what I wanted. Sonny Robinson, Nina Ross I just bought my 3rd car from Tedd Britt. As always, they bent over backwards to make sure that I got just what I wanted. Sonny Robinson, Nina Ross & Jeniffer (business office) embody customer service at its best. I'll never go anywhere else. David Cheatham More

New Ford Fusion Energi My husband and I excellent customer service when deciding to purchase a new Fusion Energi. From the test drives, pricing and purchasing was a wonderf My husband and I excellent customer service when deciding to purchase a new Fusion Energi. From the test drives, pricing and purchasing was a wonderful experience. More

Ford Service I had my car in for a regular maintenance servicing and the staff was friendly and service was done in a timely manner. I would come back again! I had my car in for a regular maintenance servicing and the staff was friendly and service was done in a timely manner. I would come back again! More

An awesome service team!! I have had some warranty work done and oil changes. Every time I go in, I get very helpful people that ask me about my life, and seem to genuinely ca I have had some warranty work done and oil changes. Every time I go in, I get very helpful people that ask me about my life, and seem to genuinely care. Mike Britt is right there to be super helpful, and Matt is the guy who takes care of me very well. I couldn't be happier with the team at Ted Britt. The cashiers are super friendly and helpful as well. Thank you Tedd Britt for making my decision to use your service department easy. More

Service Review I took my Ford Edge to Ted Britt for service. We dealt with Michael Britt. He was a great service advisor. He was very professional, courteous and I took my Ford Edge to Ted Britt for service. We dealt with Michael Britt. He was a great service advisor. He was very professional, courteous and easy to deal with. All questions I had were answered promptly and reasonably. Pricing of service was good and did not feel like I was getting ripped off. Service was completed in allotted time. Overall a great experience and I would highly recommend Ted Britt Ford. More

Excellent service as always! I've received consistently excellent service from Ted Britt Ford since the day I purchased my Fiesta from them. Service is always prompt and reason I've received consistently excellent service from Ted Britt Ford since the day I purchased my Fiesta from them. Service is always prompt and reasonable and the staff is professional and courteous. I recommend "my guys" at Ted Britt Ford over and over again - Eric Suter in sales, Michael Britt and Richard Sweeney in Service, and the lovely Linda Lafontaine in Finance. A great team with whom it's been a pleasure to work with from Day One! More

An excellent experience at Ted Britt Ford - see Mitch!! I recently purchased a brand new 2014 Ford Mustang and received excellent service, above and beyond any other dealer I've been to. The entire staff i I recently purchased a brand new 2014 Ford Mustang and received excellent service, above and beyond any other dealer I've been to. The entire staff is welcoming and professional, especially my sales rep Mitch Sulkess. He's easy to talk to and very thorough in making sure you find the best car, he even went out of his way to make sure I had a ride back from CarMax. Financing my car was easy too thanks to Matt Drennen who was equally thorough and friendly. Lastly, I got a great deal with Alexis to undercoat my car and protect it from any future corrosion. Overall an excellent experience, I highly recommend Ted Britt to anyone looking for a great deal on a great car. More