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Ted Britt Ford
Fairfax, VA
1,069 Reviews
Ted Britt Automotive Group in Fairfax, VA treats the needs of each individual customer with paramount concern.
We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time.
Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,069 reviews
July 07, 2014
Great experience When I first began buying the car my sales rep Moses was exceptional. He was friendly, kind, and really took the time to answer all my questions and a When I first began buying the car my sales rep Moses was exceptional. He was friendly, kind, and really took the time to answer all my questions and addressed all my concerns. He is definitely the best sales rep hands down in the state of Virginia. When It came to financing my vehicle, Linda and Natasha really were the ones who made it possible. They were able to show me all the options available to me and broke them down piece by piece identifying the strengths and weaknesses. They were both truly amazing and are fantastic at what they do. They really go through the extra effort to ensure that you understand and that you are getting the best deal possible. Overall Moses, Linda, and Natasha made my experience at Tedd Britt the best experience possible. They were great. I highly recommend all of them. More
by Mustang0404
Employees Worked With
Moses Quartey, Natasha Kapoor, Linda Lafontaine
July 06, 2014
experienced car buyer gets great service Mindy was very professional. She knew every detail and aspect of my transaction. It would have been impossible for anything to have been done better. Mindy was very professional. She knew every detail and aspect of my transaction. It would have been impossible for anything to have been done better. More
by Geoff Rowe
Employees Worked With
Mindy Webster
July 04, 2014
New Super duty Dealer was very friendly and helpful. Linda was able to secure financing close to what I expected to pay monthly. She did not pressure me into buying Dealer was very friendly and helpful. Linda was able to secure financing close to what I expected to pay monthly. She did not pressure me into buying plans that I do not need. Salesman Dave Donley was familiar with the truck and all of the bells and whistles associated with it. Dave took his time to explain all of the options and programmed my phones to Blue Tooth. The tires were low on air and the service bays were closed, but it is a holiday no big deal. More
by RobertGoodwin2036
Employees Worked With
Natasha Kapoor, Linda Lafontaine
July 04, 2014
Pleasant experience We came to Ted Britt Ford based on an internet bid on a type vehicle we had not previously driven, the Ford Fusion. Sales associate Marcus Castel We came to Ted Britt Ford based on an internet bid on a type vehicle we had not previously driven, the Ford Fusion. Sales associate Marcus Castellanos was patient, calm, low key, good natured. He showed us every vehicle on the lot meeting our requirements and clearly explained alternatives. We were comfortable with the entire sales process. Sales Manager Khalid Shah was fair and reasonable in final price negotiation. While he was one step removed, in our brief contact he was highly professional. Finance Manger Roxanne Wilson handled sales of extended warranty and maintenance contracts, in addition to her role of approving financing and the pile of legal and contract documents involved in a vehicle sale. She was direct, straight-forward. Clearly explained the purpose of each document, and most efficient in moving through the process. She tailored her sales pitch to our driving needs, again with no pressure. Very pleasant experience. More
by lesandjane
July 03, 2014
Wrench lamp illuminate, engine power and vehicle speed is r The customer care is very good. But, I called my attention to a Ford dealer need two visits to his workshop service to repair a manufacturing defect ( The customer care is very good. But, I called my attention to a Ford dealer need two visits to his workshop service to repair a manufacturing defect (Ford letters of January 2014 and May 2014). The two visits were urgent since my car stopped working (same issue) in critical circumstances. More
by renatolpuch
Employees Worked With
Michael
July 03, 2014
Leased 2014 Ford Explorer I was in the market for a new lease as my current Cadillac lease was expiring soon. I was assisted by Dave Donley, who was very courteous and took th I was in the market for a new lease as my current Cadillac lease was expiring soon. I was assisted by Dave Donley, who was very courteous and took the time to listen to what I wanted. I wanted a new Explorer, and we went through all the options. We eventually found the one I wanted, and started the purchasing process, which was easy enough. When I needed a ride for my old car, Dave picked me up at my home, which was very nice of him. Overall was a very good experience. More
by chart0
July 03, 2014
New to Ford Family - Great Truck & Great Price I had a general interest in the F150 for a while and my warranty was up on my car. Decided to go the truck or SUV route. Ended up falling in love with I had a general interest in the F150 for a while and my warranty was up on my car. Decided to go the truck or SUV route. Ended up falling in love with the F150 Limited and got just that. Ted Britt had the most selection and best price in the area. After weeks of consideration, test drives, and being busy I bought the truck. It had a few minor scratches in it despite only have 30 miles on the clock. I just got the truck back from having all the minor issues fixed so that I was at 100%. Couldn't be happier right now. More
by unlimiteds
Employees Worked With
Linda Lafontaine
July 03, 2014
Bought the Truck I Couldn't Get This team of professionals were able to put me into the exact truck I wanted within the term and payment amount I was reaching for. I was always ackno This team of professionals were able to put me into the exact truck I wanted within the term and payment amount I was reaching for. I was always acknowledged of being there and didn't get the silent treatment I would get from other dealerships I had visited (you know, the whole "let him sit there and wait it out" or "I'm busy with something else, ...go get a drink of water or something". Salesman (Tom Ross) - Excellent __ Sales Manager - Magician with getting numbers to work. __ Customer Service Rep - Excellent __ Finance - Excellent (there were certainly more to the team behind the scenes like the Detailers, Service, etc). Great team, inviting environment and I'll be sure to keep this dealership at the top of the list! Thank you guys! More
by jason1123
Employees Worked With
Alison Lucas, Linda Lafontaine
July 02, 2014
Will return to Tedd Britt in the future After a lot of research and a terrible experience with another area dealership, we found ourselves at Ted Britt Ford looking into buying a ford focus After a lot of research and a terrible experience with another area dealership, we found ourselves at Ted Britt Ford looking into buying a ford focus ST. I contacted Ted Britt Ford after seeing a very good deal on their VIP pricing for the ford focus ST. I was contacted by Amara who answered ALL my questions (and I had a lot). She was very patient with my husband and me as we waffled back and forth on whether or not to buy a car at this time. She was very upfront about everything and provided us with any and all information we asked for. She even came by to see us when we came in to test drive the car. Shaw was our salesperson and he worked hard for us. He let us test drive the car on the highway as well as on the roads around the dealer. He was patient with us as we tested our new car seat to see if it fit in the car. He answered every question we had and was incredibly helpful. He has remained in touch with us since we bought the car and has continued to provide us with excellent service. Alexis with customer service was a lot of fun. She was entertaining and informative. She helped us get everything set-up and got me water and directed us to the vending machines. She made the wait for financing much more tolerable. Matthew with financing was very informative and fun to talk to. He got us a great rate and helped us navigate the world of car financing. He was respectful of the decisions we made and did not push us when we declined options/offers. This was an excellent experience. Buying a car at Ted Britt was as enjoyable as possible. We will return to this dealer for future purchases. More
by melsa
