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Ted Britt Ford
Fairfax, VA
1,071 Reviews
Ted Britt Automotive Group in Fairfax, VA treats the needs of each individual customer with paramount concern.
We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time.
Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,071 reviews
July 03, 2014
Bought the Truck I Couldn't Get This team of professionals were able to put me into the exact truck I wanted within the term and payment amount I was reaching for. I was always ackno This team of professionals were able to put me into the exact truck I wanted within the term and payment amount I was reaching for. I was always acknowledged of being there and didn't get the silent treatment I would get from other dealerships I had visited (you know, the whole "let him sit there and wait it out" or "I'm busy with something else, ...go get a drink of water or something". Salesman (Tom Ross) - Excellent __ Sales Manager - Magician with getting numbers to work. __ Customer Service Rep - Excellent __ Finance - Excellent (there were certainly more to the team behind the scenes like the Detailers, Service, etc). Great team, inviting environment and I'll be sure to keep this dealership at the top of the list! Thank you guys! More
by jason1123
Employees Worked With
Alison Lucas, Linda Lafontaine
July 02, 2014
Will return to Tedd Britt in the future After a lot of research and a terrible experience with another area dealership, we found ourselves at Ted Britt Ford looking into buying a ford focus After a lot of research and a terrible experience with another area dealership, we found ourselves at Ted Britt Ford looking into buying a ford focus ST. I contacted Ted Britt Ford after seeing a very good deal on their VIP pricing for the ford focus ST. I was contacted by Amara who answered ALL my questions (and I had a lot). She was very patient with my husband and me as we waffled back and forth on whether or not to buy a car at this time. She was very upfront about everything and provided us with any and all information we asked for. She even came by to see us when we came in to test drive the car. Shaw was our salesperson and he worked hard for us. He let us test drive the car on the highway as well as on the roads around the dealer. He was patient with us as we tested our new car seat to see if it fit in the car. He answered every question we had and was incredibly helpful. He has remained in touch with us since we bought the car and has continued to provide us with excellent service. Alexis with customer service was a lot of fun. She was entertaining and informative. She helped us get everything set-up and got me water and directed us to the vending machines. She made the wait for financing much more tolerable. Matthew with financing was very informative and fun to talk to. He got us a great rate and helped us navigate the world of car financing. He was respectful of the decisions we made and did not push us when we declined options/offers. This was an excellent experience. Buying a car at Ted Britt was as enjoyable as possible. We will return to this dealer for future purchases. More
by melsa
July 01, 2014
Fun experience Already leaning toward wanting a new Fusion, I visited nearly every Ford dealership in the NOVA/MD area with Ted Britt being the first. Marcus rode a Already leaning toward wanting a new Fusion, I visited nearly every Ford dealership in the NOVA/MD area with Ted Britt being the first. Marcus rode along for my test drive; he was clearly well-informed about the Fusion and auto industry in general, which helped build my confidence that this was the car I should buy. After visiting the other Ford dealers in the area, it was pretty clear that, if it made sense financially, Ted Britt would be selling me a car. Upon returning to TB, Marcus worked with me on the price of the car and we were able to figure out the right combination of cost & features to make me feel like I got a great deal. Once the deal was done, Nina explained a number of the features including how to get everything set up and was very helpful. Also, Matt and Natasha were a lot of fun to work with on the finance side. We had a blast. This was my first car buying experience and it was pretty great. Love the new car and would definitely recommend Marcus and Ted Britt Ford. More
by dbau
Employees Worked With
Natasha Kapoor
July 01, 2014
Billy Everett will do right by you. We worked with Billy Everett. My father and I wanted to each buy a new Ford and negotiated our two cars together. Billy kept his composure even when n We worked with Billy Everett. My father and I wanted to each buy a new Ford and negotiated our two cars together. Billy kept his composure even when negotiations heated up and after I realized I couldn't afford a new car. My father got a brand new Fusion. After the car buying was finalized, Billy emailed us, thanking him for working with him and offering his help in the future. When it comes time to buy a new Ford, go through him. You won't be disappointed. More
by jrf5222
Employees Worked With
Billy Everett
July 01, 2014
Excellent experience! This was our first time shopping at Ted Britt Ford in Fairfax and it was a wonderful experience. We were met by Tom Ross as we got out of vehicle and This was our first time shopping at Ted Britt Ford in Fairfax and it was a wonderful experience. We were met by Tom Ross as we got out of vehicle and he did an excellent job of helping us find the right vehicle. Tom was patient, informative, and a pleasure to work with. After selecting the right vehicle and Tom got all the paperwork in process we met Alexis Mayes who provided us with a lot of great information about the features of our vehicle before we went into the finance office. She was also very patient while showing us the features in the vehicle. Alexis was a pleasure to work with. Lastly we met Matthew Drennen who helped with all the financing paperwork. Matthew provided us with all the information we needed to make the decisions we needed to in the purchase of the vehicle. Matthew was able to get us through the process in a very timely manner. All in all we had a excellent experience shopping at Ted Britt Ford with Tom, Alexis, and Matthew. We will return in the future. More
by bwcarr0ll
July 01, 2014
New toy! It was the best and the fastest experience I have ever had at any dealership. The staff is extremely friendly and very knowledgable. It is my second p It was the best and the fastest experience I have ever had at any dealership. The staff is extremely friendly and very knowledgable. It is my second purchase at Ted Britt Ford in Fairfax and I am sure not the last one. Nate made me feel very comfortable during the whole process and I love my new car!! More
by Aleksiandra
Employees Worked With
Nate Ihara
June 30, 2014
First Service Visit This was my first visit for service at the Ted Britt facility after purchasing my 2010 F-150 new from another local dealership. My face-to-face experi This was my first visit for service at the Ted Britt facility after purchasing my 2010 F-150 new from another local dealership. My face-to-face experience with the Ted Britt staff was excellent. The waiting area and parts/cashier area were clean and well maintained. The wait time for an oil and filter services was about two hours, which is understandable for a Saturday. I was disappointed that I could not schedule my service appointment online as I could with other dealerships. I had to call in my appointment request, and as a first-time customer, I needed to verbally provide all relavent information. Online requests and information exchange would have been more efficient for all parties involved. I was surprised that my vehicle was not washed prior to delivery from service...again, this is offered by other local Ford dealerships. As I am familar with the Ted Britt name as one of the long-established dealerships in Northern Virginia, I would think that a portion of the advertising dollars could be channeled toward a modest vehicle wash facility. I would recommend Ted Britt for service needs and I plan to return in the future. More
by homeops
Employees Worked With
Michael, Nicole White
June 30, 2014
Did undercoating of my new truck The service was prompt and they called me as soon as it was done. The staff is always very polite and helpful. This is our second purchase from this d The service was prompt and they called me as soon as it was done. The staff is always very polite and helpful. This is our second purchase from this dealership. Both Chantilly and Fairfax location have always treated us well. Thanks for your hard work. Floyd Everhart More
by fje69
Employees Worked With
Sonny Robinson, Linda Lafontaine
June 30, 2014
Good Experience Karwan Zewer, Alexis Mayes, and Matthew Drennen are very professional. They did a fantastic job. Over all it was a good experience. I am very pleased Karwan Zewer, Alexis Mayes, and Matthew Drennen are very professional. They did a fantastic job. Over all it was a good experience. I am very pleased with my vehicle. More
by Elizabee80
Employees Worked With
Karwan Zewer
June 30, 2014
Excellent dealership I have been taking my car to Gary Funk and the service department since 2010. Because they consistently did excellent work and treated me fairly in th I have been taking my car to Gary Funk and the service department since 2010. Because they consistently did excellent work and treated me fairly in the service department, when it was time to trade in my 2010 Ford Focus for a 2014 Focus, I came to Ted Britt Fairfax. Steve Soloman made the entire process easy and stress free. I test drove the car I picked out on their web site. Steve made the process so easy, I literally drove home with the new car that day. The entire team was extremely personable and I sensed that they genuinely wanted to help me make the best decision. I would recommend this dealership to anyone. More
by Jessica Brown
