Ted Britt Ford

Great Dealership We arrived having done extensive research, searching to replace a vehicle that was totaled in a wreck. My son had been to the dealership earlier in t We arrived having done extensive research, searching to replace a vehicle that was totaled in a wreck. My son had been to the dealership earlier in the week and driven 3 vehicles and asked them to pull them for him for Saturday. They had the vehicles ready when we arrived. They were very patient with my son's indecision and understood that he needed to rule out other cars he had researched. When we returned later in the day to purchase the vehicle they were ready and went right to work getting the paperwork completed. Matt was honest about the many options available and helped to discount several of the options we chose to help keep the payments as low as possible. He was quick and organized and did not waste our time completing everything we needed to do. As soon as the car was prepped and ready for us, Al quickly came out and put the new plates on the car for us. No delay, no waiting. Everyone was friendly and helpful. Ted Britt has wonderful customer deals when you buy from them, including a loaner program when you bring your car in for servicing. I highly recommend this dealership. More

Making a stressful car buying experience easier. This is the second car we have bought from Pat at Ted Britt Ford. The customer service we received during our previous buying and servicing experienc This is the second car we have bought from Pat at Ted Britt Ford. The customer service we received during our previous buying and servicing experience was great, so we called Pat to set up an appointment to test drive an Escape(one of four small SUVs we were looking at). Pat is someone who is easy to communicate , is very patient, takes the time to explain all the options available on the vehicle, specials as well as financing options. Linda, the Finance Manager, was a great source of information and made sure that we received the best financing option by checking the pricing with full rebates and partial rebates. Everyone we came in contact during our buying experience was helpful and professional. When looking for a vehicle in the future, we will definitely return to Ted Britt. More

Missing the Mark!! Ted Britt Quick Lane, Fairfax: I really liked Michael from the start. He seemed to be on top of my service order, he called me to keep me updated on the exact source of the leaking I really liked Michael from the start. He seemed to be on top of my service order, he called me to keep me updated on the exact source of the leaking oil/fluids. Everything appeared to be going well with the work they were doing or not doing on the van, my 2003 Ford Winstar. He was different then most service representatives I've worked with in the past. He made me feel like he had everything under control. But the details of this service request was anything but. 1. I requested a diagnostics test be run on the van. Never done according to any paperwork I have. Ignored my request and now I don't have the data I wanted/needed to determine the working order of the van as well as to determine any failing parts, leaks etc. 2. The cost of gas these days is very high indeed and it costs a lot to completely fill-up this van. There was somewhere between 3/4 and a full-tank of gas in my 2003 Ford Winstar Van when I dropped it off at Ted Britt's Quick Lanes for servicing. However, Michael returned my dam van on EMPTY! Someone at Quick Lanes stole gas from my tank or somebody at Quick Lanes took my van for a very, very long drive and burned up about $60 in gas. I am very unhappy to put it mildly about being ripped off 3/4 of my gas. When Michael informed me that one of his mechanics needed to drive my vehicle to his home, keep it for the night and drive it back to the Quick Lanes the next morning with the idea that hopefully he would find the source of any leaks. I don't believe this idea was successful, just a big waste of time, mileage put on my van and nearly a full tank of gas used up had to use a dye in the engine to find the source of any oil leaks. I guess the idea was for the mechanic to be better able to find the source of oil/fluid leaks by driving it home for the night. This was made very difficult if not impossible since the bottom of the motor' oil pan and surrounding framework was/is caked on and saturated with so much oil leaking everywhere. I explained to Michael that I WANTED THE BOTTOM OF THE VAN TO BE THOROUGHLY CLEANED REMOVING ALL OIL ON THE ENGINE AND SURROUNDING AREA BECAUSE OIL HAD BEEN LEAKING ONTO MY PARKING AREA AND DRIVEWAY. The only real way to accurately determine the source of the leak(s) begins with thoroughly cleaning (gunk and pressure spray) the bottom area of the van, motor area where oil had leaked and accumulated on for many years. The bottom of the carriage around the engine area was also caked with leaked and leaking oil I requested the engine be pressure washed on the bottom of the engine area and anywhere oil had leaked onto other areas of the motor. REQUEST IGNORED! SERVICE NOT PERFORMED. Instead the mechanic just cleaned any area where he needed to clean to do his work and forget about the rest. I had requested this under carriage/motor pressure cleaning both in writing and via telephone while speaking to Michael. But Michael failed to see my request was completed as I had requested. Instead of thoroughly cleaning the bottom of the van at the engine area as I had requested then applied the dye this process would have taken much less time than it did (nothing at all "Quick" about this service having had my van for a week) to complete the diagnosis which seemed to have cost me nearly $700.00!!!. Outrageous! In spite of my having explained to Michael in some detail over the telephone regarding my serious concerns for how much oil had leaked and spread onto and around the undercarriage and bottom of the motor area, oil pan, transmission pan and was leaking everywhere. I requested they first pressure spray/wash the bottom side of the van to clear off all the oil not only to help determine the source of any leaks and to correct but also to prevent my van from leaking oil in my concrete driveway. Who wants that? Instead what I got was a lousy spot cleaning job where they only cleaned the area(s) they needed to clean in order to do their work and then left everything else adjacent to the work was left. As soon as got my van home parking it in my driveway, immediately began leaking oil/fluids on my concrete driveway making a big mess for me to clean. Had they cleaned the van as I had asked them to do, this would have been avoided. Now I have to go to the store, pay for concrete cleaner and then spend another hour cleaning it off my driveway. If it doesn't stop leaking I will have to take it back to Ted Britt Quick Lanes in Fairfax, VA. I asked that they thoroughly vacuum out my van and wash it, never happened. Got it back a dirty mess. Never happened. They didn't even vacuum it for me. Not a priority and of course this detail along with several other disappointing details that were either, ignored, overlooked, don't care, I don't know what but this was terrible even though Michael was a nice person. I called Michael and left a message on his phone to call me regarding the three rubber hangars used to suspend the muffler assembly needed to be put on. I had already installed one of them and asked that he please have his mechanic fix this. It takes less than five minutes to do. REQUEST IGNORED, FORGOTTON, OVERLOOKED, I don't what it was but I had to wait after picking up my van for them to finish that task. Again, Michael not picking up his messages promptly. If he had he would have "maybe" seen to it the work I requested was completed. Item: I explained to Michael via telephone that the rear windshield wiper wasn't working properly and I again requested he look at it to see what needed to be fixed.needed it fixed. REQUEST IGNORED, FORGOTTON, OVERLOOKED, who know why it wasn't done. Again, while on the telephone, I had called Michael to review the work status only to learn this had not been done. Didn't do it until the last minute and only after I had to call Michael up to remind him about this item on my list of items that required repair. He said they used a screwdriver to tighten it against the glass whatever that means. Overall this cost me over $1700 for something that should have only cost me $1,000 or less. I am completely dissatisfied with this Ted Britt Quick Lane Service Center, they had my car for 7 days. I never rushed them. Lousy job, leaky mess, work requests either forgotten by Michael, mechanic or just not completed, not cleaned, just no attention to details. I thought Michael was really looking out for me. He is one of those really nice, friendly, warm smile and nod then out the door guys, having no idea on what or what is not being done in the shop, on my car, no communications and I paid $1700 for a couple of gaskets, a PVC, and lot's of time wasted to determine the source of the leak when I had already told you the oil pan was leaking. I am a disabled veteran and can't afford to pay for the mistakes of auto service representative who is not on top of things, not communicating with either his mechanics or his customers. Then at the end of it, you get all the worthless excuses of why something wasn't completed to my satisfaction or even completed for that matter. I am a disabled veteran and was hoping maybe they (Ted Britt) would take good care of me and my van. Instead it turned out to be a very, very disappointing experience and I would not recommend this Quick Lane to anyone I liked or cared about. Even though these fellas were very nice. You should see the oil this van leaked onto my driveway. I'll send some pics. This will go on Yelp! I am so upset with Ted Britt Ford Quick Lane's service. I had expected much more from this team. You guys really let me down on this service request. I brought my car to Ted Britt because I believed Ted Britt would do a great job on my van. I would advise against having your vehicle serviced by Ted Britt Quick Lanes, they'll do whatever they feel like doing in spite of the work request provided by me, the owner of the vehicle in question. I left my vehicle with a list of items you wanted corrected but they more or less ignored it and did what they wanted to do. Taking my van and using up nearly a full tank of gas is unacceptable and I consider it stealing??? I am already paying an exhorbinent amount of money just to find the leaks nearly $700, ridiculous. There is so much more required to be an effective, top-notch service advisor. than just putting on a friendly smile and giving smooth lip service telling the customer what you think they want or need to hear. The devil is in the details and providing excellent service to the customer (which Michael failed to do in my case), depends upon paying attention to the details, no skimming over things like was done here. No thorough review of the work I requested to make certain everything on the list was completed per customer's request. Could not even fix the DRIVERS SIDE seat and somehow while trying to repair the motorized driver side seat, the mechanic managed to moved the seat all the way back as far as it will go and now my wife can hardly reach the pedals. Can't we make this manual? No more parts anywhere? Ford doesn't even make them anymore? I remember trying to explain to you in person the list of items I wanted to be looked at, repaired advise etc. You said something to the effect, what not just let us go over the van to see what we can find and then we will let you know what needs repair. I was okay with his approach so long as what I asked to be repaired was repaired. I shouldn't have to touch base with Michael to make sure he didn't leave things off of the list I emailed to him but he never did respond back to me, nobody from Ted Britt Ford did. This reminds me of the time I bought a brand new Ford F-250. It turned out to have a defective clutch in it. I was actually considering a Ford because my wife needs a new car. I wonder if the salesman are anything like this service advisor? John (2003 Ford Winstar) A VERY DISSATISFIED CUSTOMER but the service reps were nice guys but Michael really dropped the xxxxx. More

Fabulous experience from start to finish My car buying experience started with Aaron Klaber on the phone. He was polite, extremely knowledgeable, and very sweet. Aaron Klaber was so helpful My car buying experience started with Aaron Klaber on the phone. He was polite, extremely knowledgeable, and very sweet. Aaron Klaber was so helpful to me. I wasn't sure which vehicle I even wanted and he explained the pros and cons of the 3 I was considering. He quoted me prices, got me financing and set me up with the car salesman. He made my car buying experience incredibly easy and relaxing. Bernie Finan was the most helpful and attentive car salesman I ever met. He really wanted to make sure that I knew how to use the car properly and how everything worked. Allison was very friendly and Roxanne was as well. I really enjoyed my buying experience at Ted Britt Ford. More

Purchase of an Escape My experience buy the Escape was fantastic.!! Everyone was kind, thoughtful and willing to help me achieve a great price on this new car. Linda in fin My experience buy the Escape was fantastic.!! Everyone was kind, thoughtful and willing to help me achieve a great price on this new car. Linda in finance ( I cant remember her last name) was very understanding and helpful in this adventure. Shaw went out of his way to meet my needs. Overall I am extremely happy!! Barbara Gadell More

Good Research I came in with an unusual minor problem that could not be experienced on a regular basis. They did some in depth research and found a computer update I came in with an unusual minor problem that could not be experienced on a regular basis. They did some in depth research and found a computer update that would address the problem. Thanks for believing my claims and finding the solution. More

New Ford purchase I recently purchased a new Ford Fusion. The experience at Ted Britt was great. No pushy sales, offered good friendly advice and the best price. I recently purchased a new Ford Fusion. The experience at Ted Britt was great. No pushy sales, offered good friendly advice and the best price. More

C-Max Service Once again Gary Funk exceeding my expectations. Oil change, state inspection, full detail--all first class. Then get car home and it won't start aft Once again Gary Funk exceeding my expectations. Oil change, state inspection, full detail--all first class. Then get car home and it won't start after sitting over the weekend. Gary helped with the tow, got Ford to pay for a new battery. No one better than Gary in service! More

Product Knowledge I was impressed with Mr. Bernie Finan's depth of product knowledge on Ford vehicles. Bernie is a great and friendly communicator but he also knows his I was impressed with Mr. Bernie Finan's depth of product knowledge on Ford vehicles. Bernie is a great and friendly communicator but he also knows his stuff from his many years of working for Ford Motor Company and selling Ford cars. My wife and I were both equally impressed with Mr. Finan's courtesy and with patiently showing us all the bells and whistles found on a new loaded Ford Escape "Titanium". We will recommend this dealer and salesman to our friends! Buying the car at settlement went smoothly with the help of Ms. Lisa Light and the Finance Officer Mr. Mathew Drennen. Thanks for all your help to the Ted Britt Team at Fairfax Ted Britt Ford in Fairfax, Va.! M. Walsh in Vienna,VA. More