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Ted Britt Ford
Fairfax, VA
1,068 Reviews
Ted Britt Automotive Group in Fairfax, VA treats the needs of each individual customer with paramount concern.
We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time.
Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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June 23, 2014
Excellent Experience- Thank You! I recently traded in my 2005 Dodge 1500 at Ted Britt Ford for an awesome brand new fully loaded 2014 Ford F150! I have never purchased a vehicle from I recently traded in my 2005 Dodge 1500 at Ted Britt Ford for an awesome brand new fully loaded 2014 Ford F150! I have never purchased a vehicle from Ted Britt before, but they were recommended highly by my wife’s co-workers. The team at Ted Britt was great, and Danny Martinez was with us every step of the way. My wife had stopped by the dealership a day before I could be there and he made her feel welcome and at ease. Danny didn't pressure her, we very much appreciated that, and he showed her one of the trucks we were interested in. The next day, I was able to visit the dealership and Danny was an excellent salesman. The test driving experience was great, we drove one vehicle to another lot, parked the vehicles side by side to compare them (One was a Super Cab and the other a Super Crew). I told Danny that either truck would be the one for me! We returned to the salesroom and he worked magic to get me a great trade-in on my vehicle and help get me into the truck of my dreams. Because I am rebuilding my credit after some troubles, I appreciate that Linda listened to our story, did not belittle us, and made us feel comfortable through the entire process of financing the vehicle. It isn't easy to admit past mistakes and we are thankful for her kindness. We are amazed at the fact Linda was able to help me get approved with an interest rate below 6%. All I could keep saying to my wife was, "How did she do that?" AMAZING! I especially want to compliment Danny for being one of the most honest salesmen I have ever worked with. The numbers were crunched and we were on our way in to sign all papers and he stopped us prior to going in to share that the first vehicle we looked at was equipped with Eco Boost (which we discussed the positives of) and that he didn't notice until he brought the other vehicle up from your other lot that the truck we decided on purchasing did not. He wanted to make sure we were getting the truck we wanted and all the options we wanted. I respect him for his honesty and the integrity he brings to your dealership! I have already recommended Ted Britt and Danny to friends who are considering getting a Ford and plan to return with my wife in a few years to purchase her new car. We hope to find Danny still working there. (We’d be back sooner if we weren't so upside down on her current car.) We are so happy to be back in a Ford F150! Thank you! More
by bfreeman911
Employees Worked With
Linda Lafontaine, Daniel Martinez
June 23, 2014
Great Service I had visited other dealerships looking for a new F 150, either a FX4 or XLT, and got the best service from Ed at Ted Britt. They didn't have the exa I had visited other dealerships looking for a new F 150, either a FX4 or XLT, and got the best service from Ed at Ted Britt. They didn't have the exact truck I was looking for but went the extra mile and found it at another dealer and had it brought in. The entire sales process was easy, low key and I got the price I was looking for. More
by cham210
Employees Worked With
Linda Lafontaine
June 21, 2014
Mr Robinson Sales Mr. Robinson is the reason why i will continue to buy cars at Ted Britt. I recommend all my friends. His personality and his demeanor is far greater t Mr. Robinson is the reason why i will continue to buy cars at Ted Britt. I recommend all my friends. His personality and his demeanor is far greater than anyone I have purchased cars in the past. He tells you what he can offer he is honest and respectful. He works very hard to come to a final outcome that benefits his customer and Ted Britt win win. Congratulations to TB for having a Superior Sales person of his caliber. He truly represents your dealership in a high standard. Feel free to contact me for any questions you may have for me. Ivan 571-329-2856 More
by nicacol
Employees Worked With
Sonny Robinson
June 21, 2014
Enthusiastic Sales Staff & Super Accommodating! We were shopping for a replacement for our 1999 Ford Explorer (206K miles) that we bought used from Ted Britt Ford in 2000. We were looking at full si We were shopping for a replacement for our 1999 Ford Explorer (206K miles) that we bought used from Ted Britt Ford in 2000. We were looking at full sized SUVs. We had driven a competitor's used Toyota Hylander, and were very close to buying. We visited the Ted Britt Ford used car lot to see what they had. Sonny Robinson greeted us enthusiastically, and was the key to the sale. He overcame all our fears, and issues, and made us feel like family. This was the fifth Ford that we bought from Ted Britt Ford dating back to 1973. Leih & Jennifer in finance were especially kind and accommodating. Gary Funk, service manager, helped advise us of the value of the Ford extended service program, and prepaid service options, both of which we did buy. When we picked up the 2014 Ford Explorer LTD, we told them we'd be back again in 15 years. Ha, ha. Thanks, staff at Ted Britt Ford for a wonderful ride, again! More
by fuel4thot
Employees Worked With
Leih, Jennifer,Nina, Sonny Robinson
June 21, 2014
Jeff Bird I have purchased 4 cars from the Ted Britt Auto group and have been very happy with each purchase. One of the reason I have kept returning is the exce I have purchased 4 cars from the Ted Britt Auto group and have been very happy with each purchase. One of the reason I have kept returning is the excellent care I have received from your service department. Dealing with Jeff Bird has been a pleasure. He is always professional, upfront and polite. He has also gone the extra mile to make sure I am satisfied. Because of his excellent service, I will keep coming back. More
by jett2260
Employees Worked With
Jeff Bird
June 21, 2014
Good faith Marcus wasn't able to reserve the car until I was in route from New Jersey but he did call me the night before and in the morning before I hopped on t Marcus wasn't able to reserve the car until I was in route from New Jersey but he did call me the night before and in the morning before I hopped on the plane. I think that kind of personal sales service should be commended. The finance team were able to qualify me for many rebates and I feel my deal was outstanding. More
by jhoehn14
Employees Worked With
Natasha Kapoor, Linda Lafontaine
June 21, 2014
Great experience I bought a Ford Focus SE yesterday at Ted Britt Ford. I was an "internet" customer and my experience was excellent from start to finish. My experience I bought a Ford Focus SE yesterday at Ted Britt Ford. I was an "internet" customer and my experience was excellent from start to finish. My experience began with Aaron Klaber and Alison Lucas. Moses Quartey was extremely helpful; he and Linda LaFontaine were amazing and went out of their way to listen to what I needed. I especially respect that there was not a hard sell from Moses or Linda to sell me a product that I could not afford. I appreciate that kind of responsible salesmanship. Affordability and responsible spending were high on my list. Alexis Mayes stayed behind past when she was finished for the day to help me sync my iPhone to the car before I left the dealership. I can't think of too many places that would provide that level of attention and service on a Friday evening. Tricia C. More
by tcd1961
Employees Worked With
Moses Quartey, Alison Lucas, Linda Lafontaine, Aaron Klaber
June 20, 2014
Ted Britt Ford Did a really good job, not pushy at all and helped us to understand everything that we were getting into. Kept us well looked after. Did a really good job, not pushy at all and helped us to understand everything that we were getting into. Kept us well looked after. More
by Mackintoshgemma
June 18, 2014
Great experience Everyone there was very helpful, and quite flexible as we had to move our appointment several times. I was very disappointed to see the 685$ processin Everyone there was very helpful, and quite flexible as we had to move our appointment several times. I was very disappointed to see the 685$ processing fee on the contract at the end after we had spent some time trying to find a price that worked for both of us. Simply posting 1000 signs stating that this fee is for the work you do to obtain financing is insufficient. I will not belabor the point as I am sure this factors in to your margin of the car or truck significantly, but I believe you should make it quite clear during the negotiation process that this fee is to be part of the price. Otherwise your team is top notch and made this a very pleasant experience. More
by mmarkmills
Employees Worked With
Ed Davis
June 18, 2014
New Vehicle Purchase This was my fourth truck purchase from Ted Britt. I called Jeff Cain and Steve Seymour in service, as I have dealt with them for over thirty years. This was my fourth truck purchase from Ted Britt. I called Jeff Cain and Steve Seymour in service, as I have dealt with them for over thirty years. They set me up with Eric Suter to be my salesman. I arrived early and was greeted promptly by Eric. He had a nice selection already picked out for me to look at. I found the right truck within 5 minutes. Steve Seymour sat with me until the deal was worked out. I later dealt with Lisa Light and Linda Lafontaine and it went smoothly. I was on the road with my new truck by noon. Awesome experience throughout. I will purchase my next truck from Ted Britt. I would highly recommend Ted Britt Ford to my friends as I was treated the way I deserved to be treated. Thanks again! More
by Larry347
Employees Worked With
Eric Suter, Linda Lafontaine
