Ted Britt Ford

First time customer/great service! I just bought a used Lincoln, and needed the passenger airbag replaced. I check a few places, and ended up taking the car to Ted Britt Ford. The pro I just bought a used Lincoln, and needed the passenger airbag replaced. I check a few places, and ended up taking the car to Ted Britt Ford. The process of getting an appointment, the friendliness of all the employees, and the price was outstanding. I would definitely recommend Ted Britt Ford in Fairfax, great experience. Thank you! More

Customer Service done right! Shaw Seraj and the rest of the staff at Ted Britt have figured out how to be successful: Quality over Quantity. The car buying experience is top-notc Shaw Seraj and the rest of the staff at Ted Britt have figured out how to be successful: Quality over Quantity. The car buying experience is top-notch! It was one of the most hassle-free buying experiences I have ever had. I can't ever see myself buying from another dealer other than Ted Britt Ford, after this. They not only had the car I wanted, but I got a truly unbelievable deal on it on top of it. Natasha in the finance department is a true gem. I can't say enough about the level of care and enthusiasm for the customer that is shown at Ted Britt. I was simply blown away. Thank you Ted Britt! More

Quick and painless I had to take my vehicle in to have a recall service completed - the team was friendly and took care of it as scheduled. I was able to drop off the v I had to take my vehicle in to have a recall service completed - the team was friendly and took care of it as scheduled. I was able to drop off the vehicle the night before and they took care of it in the morning. I appreciate the long hours that they are open - I feel better dropping my car off with a technician than just leaving it in the parking lot overnight. More

Customer Experience Review My experience was very very good. From the moment I entered the dealership until I left everyone was very helpful, knowledgeable and professional. T My experience was very very good. From the moment I entered the dealership until I left everyone was very helpful, knowledgeable and professional. There wasn't a question left unanswered. More

Explorer XLT Recommend 100% excellent, did not let me go without trying their best. Moved mountains to get my payment where I want it. Excellent environment. My de Recommend 100% excellent, did not let me go without trying their best. Moved mountains to get my payment where I want it. Excellent environment. My dealer from now on. More

The best car purchasing experience! I recently traded in my 1998 Jeep Cherokee at Ted Britt Ford for a brand new, 2014 Ford Fiesta! I have never purchased a new car before, so I was ver I recently traded in my 1998 Jeep Cherokee at Ted Britt Ford for a brand new, 2014 Ford Fiesta! I have never purchased a new car before, so I was very cautious- understandably! The team at Ted Britt was great, and Eric Suter was with me every step of the way. As soon as I contacted him, he made me feel at ease. He even went out and counted the number of cup holders in the Fiesta that I was interested in! (There are 5, in case you were wondering!) The test driving experience was great, and Eric made me feel very comfortable- even though I was nervous about driving a brand new car on the busy road. As soon as I started driving the Fiesta, I told Eric that this car was the one for me! Even though Eric was busy, since it was Memorial Day weekend, he took the time to show me all of the features of the Fiesta, and even helped me with the Sync setup! The trade in process was a breeze, and everybody that I spoke with at Ted Britt made sure that I was informed every step of the way. Since I have never purchased a car from a dealership before, I did need some help understanding the paperwork. Eric helped explain many of these things to me, and he never once made me feel embarrassed about not knowing what certain things meant! Overall, I totally recommend Ted Britt Ford, and on my way out I made sure to grab a few of Eric's business cards- because I know I will be sending many people his way! He even texted me for the first few days to make sure I knew how to operate the Sync system, and to ask if I was happy with my new car. I have always been a fan of Jeeps, but I think I am now a converted Fiesta fan! More

Great People to work with Easy to talk to. Prompt. Courteous. When they encountered a problem that would affect the appearance of the exterior of the vehicle, they called and g Easy to talk to. Prompt. Courteous. When they encountered a problem that would affect the appearance of the exterior of the vehicle, they called and got permission rather than moving forward. It took another visit to complete, but it was the right thing to do. Quick of Foot. Great experience so far. More

POOR SERVICE OVER BOOK Had a Thursday appointment and Friday afternoon car still not in the shop. If it were not a warranty then I would NEVER got to Ted Britt Had a Thursday appointment and Friday afternoon car still not in the shop. If it were not a warranty then I would NEVER got to Ted Britt More

New Car Purchase Tom and Nina were great to work with. We new exactly what we wanted, and they worked hard to settle on an acceptable price and get us out with our new Tom and Nina were great to work with. We new exactly what we wanted, and they worked hard to settle on an acceptable price and get us out with our new car quickly. We will definitely recommend them to friends going forward. More

Excellent service Danial, Linda and Ed made our experience at Ted Britt Ford of Fairfax exceptional. Linda came in on her day off to finish our transaction. Each of the Danial, Linda and Ed made our experience at Ted Britt Ford of Fairfax exceptional. Linda came in on her day off to finish our transaction. Each of the above named employees were very thorough in explaining the process and making it very simple and a lovely experience. Each one of them was available any time I called. Thank you so much. More