Ted Britt Ford

Excellent service Danial, Linda and Ed made our experience at Ted Britt Ford of Fairfax exceptional. Linda came in on her day off to finish our transaction. Each of the Danial, Linda and Ed made our experience at Ted Britt Ford of Fairfax exceptional. Linda came in on her day off to finish our transaction. Each of the above named employees were very thorough in explaining the process and making it very simple and a lovely experience. Each one of them was available any time I called. Thank you so much. More

New Car Purchase Tom and Nina were great to work with. We new exactly what we wanted, and they worked hard to settle on an acceptable price and get us out with our new Tom and Nina were great to work with. We new exactly what we wanted, and they worked hard to settle on an acceptable price and get us out with our new car quickly. We will definitely recommend them to friends going forward. More

Great People to work with Easy to talk to. Prompt. Courteous. When they encountered a problem that would affect the appearance of the exterior of the vehicle, they called and g Easy to talk to. Prompt. Courteous. When they encountered a problem that would affect the appearance of the exterior of the vehicle, they called and got permission rather than moving forward. It took another visit to complete, but it was the right thing to do. Quick of Foot. Great experience so far. More

The best car purchasing experience! I recently traded in my 1998 Jeep Cherokee at Ted Britt Ford for a brand new, 2014 Ford Fiesta! I have never purchased a new car before, so I was ver I recently traded in my 1998 Jeep Cherokee at Ted Britt Ford for a brand new, 2014 Ford Fiesta! I have never purchased a new car before, so I was very cautious- understandably! The team at Ted Britt was great, and Eric Suter was with me every step of the way. As soon as I contacted him, he made me feel at ease. He even went out and counted the number of cup holders in the Fiesta that I was interested in! (There are 5, in case you were wondering!) The test driving experience was great, and Eric made me feel very comfortable- even though I was nervous about driving a brand new car on the busy road. As soon as I started driving the Fiesta, I told Eric that this car was the one for me! Even though Eric was busy, since it was Memorial Day weekend, he took the time to show me all of the features of the Fiesta, and even helped me with the Sync setup! The trade in process was a breeze, and everybody that I spoke with at Ted Britt made sure that I was informed every step of the way. Since I have never purchased a car from a dealership before, I did need some help understanding the paperwork. Eric helped explain many of these things to me, and he never once made me feel embarrassed about not knowing what certain things meant! Overall, I totally recommend Ted Britt Ford, and on my way out I made sure to grab a few of Eric's business cards- because I know I will be sending many people his way! He even texted me for the first few days to make sure I knew how to operate the Sync system, and to ask if I was happy with my new car. I have always been a fan of Jeeps, but I think I am now a converted Fiesta fan! More

Great Job Richard Sweeney and the Red Team greeted me promptly, wrote the order, and got me on my way very quickly. Mr. Sweeney called me with updates througho Richard Sweeney and the Red Team greeted me promptly, wrote the order, and got me on my way very quickly. Mr. Sweeney called me with updates throughout the entire time the had the F-150 and arranged for the shuttles to and from the Metro Stop. Thank you Mr. Sweeney!! More

Focus ST Bernie tried to find the exact car I was looking for and when that car was not on the lot nor at a nearby dealership he sat down with me and we ordere Bernie tried to find the exact car I was looking for and when that car was not on the lot nor at a nearby dealership he sat down with me and we ordered the car to my specification. And he did not require me to make any commitment to reserve the car. It was Ted Britt's car if I didn't like it when I saw it. However I did like it. And from being told the car had landed at Ted Britt to driving it off the lot was under 4 hours! Simple, quick and professional. Recommend it. More

My Best Car Buying Experience This was the best car experience that I had. I had gone to other dealers (Ourisman) in particular when I had test drove cars and was not quite sure i This was the best car experience that I had. I had gone to other dealers (Ourisman) in particular when I had test drove cars and was not quite sure if this which car I truly wanted and would ask the associate to give me a minute so that my husband and I could discuss it. They would kind of hang around trying to hear the conversation or step a few inches away and in less than a minute would ask so have you decided yet. They used pressure methods like if you don't hurry up and decide then some one else is going to come and buy this car from under you. This was my first time buying a car and my sales associate Dave was excellent. Dave did not rush my husband and I he gave us time and space to discuss whatever issues that we needed to talk about. If we test drove one car and felt that it was not the car for us then he recommended other vehicles that was similar that we may like. He help to take the stress out of buying a car. Lisa and Roxanne were also very helpful in the final stages of the purchase of my vehicle. Roxanne found out how much I had to work with and was very instrumental in getting my what I needed and wanted for my new purchase. The staff there was very friendly and accommodating. While sitting in Roxanne's office I was mentioning to my husband that I had had a type of coffee that they offered and how I wanted to have another cup and this gentleman that was standing just outside of Roxanne's door offered and went and got me the cup of coffee. I had been shopping for almost a month for a car and I only wish that I had gone on Ted Britt's website sooner. This is a dealer ship that I would truly recommend to someone who was in the market to buy and car and yes I would recommend that the ask for Dave. More

Good service, but 2 days for an oil change is silly We had a basic service appointment for our 2012 Fusion Hybrid last week. Nothing special, just an oil change, tire rotation, and systems checkouts - We had a basic service appointment for our 2012 Fusion Hybrid last week. Nothing special, just an oil change, tire rotation, and systems checkouts - the kind of stuff you get at Jiffy Lube. We got to the dealership at 9:30 (on time), and left our car, having been told we would be called when it was ready. We waited for the call until mid-afternoon. Whoops. It won't be ready until 5PM. We had plans for the evening, and had to leave it overnight. Now I can understand having to leave a car overnight if you have to order parts, but not when you're getting an oil change and you arrived on time for an early morning appointment. More

Great As a first time car buyer, everyone made sure to explain stuff to me thoroughly so that I could make an educated decision. I loved that everyone was i As a first time car buyer, everyone made sure to explain stuff to me thoroughly so that I could make an educated decision. I loved that everyone was in such a good mood, it made the whole process easier. More