Ted Britt Ford

By FAR the best car buying experiences I've ever had! I'm on my fourth purchase from Ted Britt Ford and will never buy anywhere else. Eric Suter my sales consultant exudes knowledge and don't forget to a I'm on my fourth purchase from Ted Britt Ford and will never buy anywhere else. Eric Suter my sales consultant exudes knowledge and don't forget to ask for Evelyn!!! More

When my husband called the dealership he spoke with Daniel Martinez who did a GREAT job handling my husbands request and pricing wants for the Ford Expedition that we were looking for. He was very pro Daniel Martinez who did a GREAT job handling my husbands request and pricing wants for the Ford Expedition that we were looking for. He was very professional and best of all had a great attitude while dealing with us. Linda LaFontaine has an incredible attitude towards her job! She explained everything to the T...we understood everything unlike some dealerships who try to slide things in. Linda handled the coating on our car so that when our paperwork was done we were out the door. Kwinn did a great job explaining all my new bells and whistles on that car, my 11 and 12 year old understood. Thank you Ted Britt Ford for a very easy and relaxing car buying experience...We WILL be back!!!!!! Blair Merkli More

Best sales experience I've had. At first I thought I was just going to shop around and compare my options, but Eric made my buying decision super easy. He knew exactly what to sell me when I told him w was just going to shop around and compare my options, but Eric made my buying decision super easy. He knew exactly what to sell me when I told him what I was looking for and make the process seamless! He is on point! More

This was my first experience buying a new car and everyone we came in contact with at Ted Britt was so pleasant and inviting. Brian was informative and I really enjoyed working with him to find the r everyone we came in contact with at Ted Britt was so pleasant and inviting. Brian was informative and I really enjoyed working with him to find the right car for me. More

My entire process was quick, practically effortless, and simply the best car purchase I've had. Evelyn is incredibly knowledgeable and made the process seamless. Eric is full of charm and knew everything simply the best car purchase I've had. Evelyn is incredibly knowledgeable and made the process seamless. Eric is full of charm and knew everything about the vehicle I chose. While I hope to keep my SHO for a very long time, I want to use this dream sales team for my next one! More

I had a wonderful experience working with Eric Suter. He took the time to answer all my questions about the vehicle was looking at and together we worked to come to a great price on the new Ford as well as took the time to answer all my questions about the vehicle was looking at and together we worked to come to a great price on the new Ford as well as for my trade in. I had such a great and painless car buying experience that I have since referred 8 other people that also ended up buying Ford's through Eric. I will absolutely be returning to by another Ford from him. More

Very positive experience at Ted Britt Ford, Fairfax, VA. Salesman Alex Assefa really knew Ford Trucks and was a great help in finding what I wanted in a 2014 FX4. Customer Service Rep, Jennifer was also ve Salesman Alex Assefa really knew Ford Trucks and was a great help in finding what I wanted in a 2014 FX4. Customer Service Rep, Jennifer was also very helpful in pointing out all the features on my FX4. Great team! I'm a happy FX4 owner! More

I had a great experience at this dealer, everybody was very helpful, courteous, and friendly. From the beginning to the end of the deal, I felt like they wanted my business and they tried to help me as mu very helpful, courteous, and friendly. From the beginning to the end of the deal, I felt like they wanted my business and they tried to help me as much as possible. They were able to answer all my questions and concerns. I love my new car. Thanks Karwan and Roxanne and Ted Britt Ford. More

Mike, Linda and Jennifer helped us purchase our new Ford Escape. Mike showed us an Escape and an Edge, we did a good test drive, Mike demonstrated the hands free system and then worked with us on price. L Escape. Mike showed us an Escape and an Edge, we did a good test drive, Mike demonstrated the hands free system and then worked with us on price. Linda did a great job of helping us through the paper work to finance the vehicle. Jennifer did a good job of helping me learn how to work the voice activated system and gave us a nice pamphlet to help me out as I play with the system. More

When I bought this 2013 certified pre-owned vehicle on 1/1/14, I found a couple days later that they apparently hadn't checked the wipers. This was apparently obvious when they chattered across the windsh 1/1/14, I found a couple days later that they apparently hadn't checked the wipers. This was apparently obvious when they chattered across the windshield during a rain/snow storm and left nothing but streaky dirt. (Strike 1 for Service). Today, I took it in for a license plate falling off. It appears that the original salesperson at Ted Britt not only didn't use the bolts provided by Ford, but used a couple different sizes (Strike 2 to Sales). The mechanic was apparently raised on old farm equipment somewhere in the mountains because he used Grade 8 gold-colored bolts to fasten the license plate to the vehicle (Strike 3 to Service). When I spoke with the Service Manager about this, his reply was (paraphrased), "We have some bins of bolts they use and I guess he just chose to use these." He eventually apologized, and even offered to insert square plugs into the round bolt holes so I could use normal license plate bolts. I thanked him for the offer but don't want to see what their "Ted Britt 4 Life" service experts have in store next. One of the key selling points is the Ted Britt 4 Life coverage of the vehicle -- as long as you have all service performed at Ted Britt. This creates the double jeopardy of getting a nice car serviced by people who can't check windshield wipers or install license plate bolts, then trusting them to fix something as complex as an engine, transmission -- or brakes. Scarier yet, these are the same people performing safety inspections for the state of Virginia. In fairness, the Sales Manager I dealt with when I bought the car offered to fill the tank up for the wipers, and even offered to buff out the scratches the detail team sanded into the car with dirty rags. That said, my advice is still to do yourself a favor and stay as far away from Ted Britt as possible. You will be better off going to the car lot with the dilapidated mobile home that doubles as office and repair shop. More