Ted Britt Ford

Yesterday, I purchased a new 2014 Ford Fusion from Ted Britt Ford in Fairfax, and every step in the process was efficient and pleasant, which are two words I don't ordinarily associate with a car buying e Britt Ford in Fairfax, and every step in the process was efficient and pleasant, which are two words I don't ordinarily associate with a car buying experience. I began, as many people do these days, by seeking email quotes from several dealerships. Aaron Klaber was the person who responded for Ted Britt, and he was extraordinarily responsive and quickly gave me a very good price on a vehicle that was the best I received in my internet communications. Once I went to the dealership, Karwan Zewer took care of me. Because I also wanted my wife to see the car, we brought our two children (ages 3 and 4), and everyone at the dealership made them feel welcome. (As anyone with young children knows, this is the quickest way to a parent's heart.) Ted Britt had a large inventory and had the exact car I wanted on another lot. They gave me a very good price, and I really enjoyed Karwan, who is a nice, earnest, respectful guy, and made the whole process enjoyable. I can't believe I am going to write the next line. I also enjoyed my time with the finance manager, which was unexpected. Linda Lafontaine not only is knowledgeable and efficient (I have never seen someone both fly through paperwork while making sure you are fully informed and not rushing you as you read through anything you want), but also has an infectious enthusiasm. In short, I walked into the dealership as someone who had done his homework and expected to get a fair deal. I walked out surprised and grateful that I had such an enjoyable time doing it. Kudos and thanks to all involved. More

This dealership is amazing!! Every employee I dealt with was determined to make my experience productive and satisfying me and my wife. The sales rep Al Alqaisi was phenomenally knowledgeable. He knew eve was determined to make my experience productive and satisfying me and my wife. The sales rep Al Alqaisi was phenomenally knowledgeable. He knew everything about the car we were interested in from engine capability to options and even colors available--without refering to notes or a computer. Al also knew his inventory very well which made a HUGE difference as the day we went was cold and miserable so wandering a lot would have been awful. To our own needs as people, not just customers, he helpful at every step of our trip there. Al listened attentively to our questions and concerns and was also profoundly helpful with suggestions about the cars available and advantages of various options. He showed us each example and gave us excellent examples of what to expect with that item/engine/detail. When it came time to talk price the offer/counteroffer phase was done professionally and courteously. Some places do the stereotypical posture that the customer is trying to steal from them (what a crock!) and I walk away. The approach from Al was my offer was in the best interest of my finances and he was responsible to be fair to his employer. One of the fabled "let me check with my sales manager" was all it took and we came to a price that was equitable. In about 5 minutes. No delays wasting my time. Financing was a similar example of how to run a professional business. Linda treated us as knowledgeable consumers and laid out the options in clear terms and addressed any questions in easy-to-understand terms. A real joy to work with and never made us feel rushed or allowed any confusion. Then Jennifer got us set up in the car and explained use of each of the (rather complex) features. Jennifer made it all seem so easy, put everything in such a concise manner that we felt entirely comfortable with our car before the wheels even moved. In summary, I came into this dealership simply to see if my 6'6" body fit in a Fusion with a moonroof. Al let me check that out and then asked very attentively about any other questions we had concerning a Fusion or other Ford products. Since he was knowledgable and ready with information we asked some more questions. And drove away in a new car. Came in for a curiosity sit down in the room, drove away a buyer. Like a salesman's dream, huh?. BOTTOM LINE: you've got great people that show enthusiasm to help the customer not a zeal to squeeze a buck out of them. And I'm telling everybody I know "go to Ted Britt Ford in Fairfax, they've got the best salesman, finance rep, and customer service that I've ever seen in 26 years of buying cars." More

On 1/4/14, we purchased our fourth Ford from Eric, with Alison's and Linda's help. Each employee we worked with was knowledgeable, professional, and easy to work with. They went out of their way to answer Alison's and Linda's help. Each employee we worked with was knowledgeable, professional, and easy to work with. They went out of their way to answer questions, help us choose the best vehicle for our needs and complete the sale. We first worked with Eric and Alison in 2009 and have always been extremely satisfied with our sales experiences. This time was no exception. We would highly recommend this dealership! More

Michael was very thorough in showing us several trucks they had on the lot as well as going through the effort of finding us a vehicle at another Ted Britt dealer and having it brought over for us. He sh they had on the lot as well as going through the effort of finding us a vehicle at another Ted Britt dealer and having it brought over for us. He showed us the Ecoboost Technology engine and the standard V8 engine to compare the differences. The price negotiation was very cordial and pleasant. We got a great deal on the truck and everyone was happy. Linda The Finance Office technician could not have been more friendly. What a great way to end a process that could have been very stressful. More

Everyone was helpful, and friendly. It was a very busy night and everyone worked together to make it as pleasant as possible. overall it was a good experience. night and everyone worked together to make it as pleasant as possible. overall it was a good experience. More

I had discussed the car I wanted on the phone with Eric before we arrived. He had the car gassed up and ready for a test drive when we arrived. He answered all our questions and gave us the best price of t before we arrived. He had the car gassed up and ready for a test drive when we arrived. He answered all our questions and gave us the best price of the six dealers we considered. Linda was also very professional and efficent. We completed the financing paper work quickly and she expalined it all in detail. The show room was comfortable and provided a good environment for buying a car. More

Laurel O'Connor was very helpful, and answered all the questions we had considering the car we wanted to buy. I highly recommend her as a terrific sales person. the questions we had considering the car we wanted to buy. I highly recommend her as a terrific sales person. More

I've bought a few new cars in my life, but never had such an easy and pleasant experience until now with Ted Britt Ford in Fairfax. Al and Linda were very pleasant, easygoing people to deal with. It fel such an easy and pleasant experience until now with Ted Britt Ford in Fairfax. Al and Linda were very pleasant, easygoing people to deal with. It felt very much like walking into a small family owned business. I am now Ford for life because of Ted Britt in Fairfax, VA. More

My Family just purchased their fourth vehicle from Ted My Family just purchased their fourth vehicle from Ted Britt Ford, and this is my second Ford Escape purchased from TBF. By far the best buying My Family just purchased their fourth vehicle from Ted Britt Ford, and this is my second Ford Escape purchased from TBF. By far the best buying experience so far. It began with test messaging to Ms. Courtney Denault for the better part of two days. She made the process infinitely easier and referred me to Mr. Steve Lamey the sales associate who quickly and easily tied up the loose ends to place us in my new 2014 Escape. Finally Ms. Jennifer Moccaldi added a tremendous amount of personal attention to make us feel welcome and appreciated. Highly recommend Courtney, Steven and Jennifer to all our friends. THANKS GUYS!! More

Tom Ross was excellent! His in depth knowledge of Ford cars was amazing! Tom was professional and always exhibited outstanding professionalism and customer service. He understood completely my needs and f cars was amazing! Tom was professional and always exhibited outstanding professionalism and customer service. He understood completely my needs and financial limitations. He worked effortlessly to meet them both. It was very late when I finished with finance and yet he made it a priority to review again all aspects of my new Escape. I drove away from Ted Britt with confidence and a comprehensive knowledge of my new Escape. I will see Tom again when ready to make another new purchase. It was easy and a pleasure doing business with Ted Britt Ford in Fairfax! More