Ted Britt Ford

I accompanied my son, Adam, on his first car purchase, and since my husband and I have purchased three (used) Ford vehicles from this same Ted Britt dealership in the past, and we received excellent treat and since my husband and I have purchased three (used) Ford vehicles from this same Ted Britt dealership in the past, and we received excellent treatment and customer service with all three, it was an obvious choice for our son. Adam scheduled a test drive for 6:30 PM and Steve Soloman called him to confirm and answer any questions he had. We arrived and Steve greeted us and got us and escorted us to the car to take a look. We pointed out an obvious "scratch & dent" on the passenger side and Steve took care of having a service manager check it out and document it. Joel Bartling accompanied us on the drive and answered several questions for us as well. Adam and I both loved the fact that there was not a single "pushy salesman" in the dealership. It made this first buying experience much more comfortable for him. After the test drive my son decided that he would like to purchase the car so we sat down with Joel who went over everything with us. Joel spoke with the service manager and they said they would fix the scratch & dent at their expense because it apparently happened on their lot as there was nothing in the report indicating the damage. They said Adam would be contacted to schedule the service and would be provided with a free loaner during the service. Joel was wonderful and patient and went over everything regarding Certified Pre-Owned vehicles with us, the warranty, maintenance, etc. answered several questions, and kept us informed of the next steps and the remainder of the process. Joel then handed us off to Linda Lafontaine in the finance department. Linda was warm and welcoming right from the start, taking Adam under her wing knowing he was a first time car buyer with just a little co-signing help from mom. She went over everything on the forms, showing the numbers, matching them up on other forms, explaining in consise detail what everything meant and making sure Adam understood. Adam felt very comfortable asking her questions and she provided easy to understand answers and explanations. She's obviously very good at what she does. Once the forms were all signed and Linda had given Adam his envelope of financial document copies, she directed us back to Joel who had just come back with the licence plates for the car. At this time Cassie came to sync up Adam's blackberry with the bluetooth in the car, but unfortunately Adam's phone battery was in the "red zone" and we were unable to do the sync. Cassie did instruct Adam on where he could find the syncing instructions in the owner's manual and that if he had any problems he could come back to the dealership (we only live a couple miles from the dealership) and she would take care of the syncing for him and show him how it's done. Adam is pretty "tech savvy" so he felt he could manage it. My goal as "mom" was to make sure that Adam had a full understanding of the process, what would be expected of him as a car owner, and to learn the processes behind looking, testing, buying, financing, insuring and maintaining a vehicle, and to do it correctly the first time around so that he would know how to do it again in the future totally on his own. Thank you to the fine professionals who we dealt with at Ted Britt, Steve, Joel, Linda and Cassie, for making this probably the BEST first time buying experience a guy and his mom could have. We were both very pleased and you now have another excited customer to add to your ranks! Thank you! More

This is the second new vehicle that I have pruchased from Ted Britt Ford and once again it was a very pleasant experience. From the moment I walked in until the moment I left everything was focused on custom Ted Britt Ford and once again it was a very pleasant experience. From the moment I walked in until the moment I left everything was focused on customer satisfaction, which in todays retail environment is sometimes the last thing that you receive. At Ted Britt it is first and foremost in everything they do. More

I visited Ted Britt upon referral for my first car buying experience in May 2013. I purchased a 2013 Ford Escape. During my test driving and research phase I was completely turned off by other dealerships I experience in May 2013. I purchased a 2013 Ford Escape. During my test driving and research phase I was completely turned off by other dealerships I had visited in the area. They were overbearing and made me skeptical of the whole process. But my experience with Ted Britt was amazing and was more than I could have asked for. I worked with Eric Suter who welcomed me and my family (yes they all wanted to tag along!) and made the process as smooth me possible. I know that I received the best deal and the "red carpet treatment". I would recommend Ted Britt Ford, and in particular Eric Suter, to my friends and family. Thank you Ted Britt Ford for making this experience so special! I look forward to sending you future business and referrals! More

Great experience all around. Worked with an online sales rep who helped identify the vehicle I was looking for. From there he gave me tentative pricing (was very close to what we settled for upon completio rep who helped identify the vehicle I was looking for. From there he gave me tentative pricing (was very close to what we settled for upon completion of sale) and set an appointment with me and a showroom sales rep. Very accommodating, very friendly. I would recommend this dealership. More

The buying experience was made quite easy by Alex and Matt. We felt no pressure and left feeling confident that we had purchased what we wanted with the buyer protection we would need. Matt. We felt no pressure and left feeling confident that we had purchased what we wanted with the buyer protection we would need. More

As soon as i walked in the door i felt comfortbale. Johan was extremely professional and approachable and was looking to help fit our needs immediately. Kwin was extremely knowledgable and Lind made the pape was extremely professional and approachable and was looking to help fit our needs immediately. Kwin was extremely knowledgable and Lind made the paperwork process a breeze and easy to understand. More

Starting in sales with Eric Suter, he was most helpful in finding me the car that matched my needs. He was very curtious and knowledgeable about the vehicle I was interested in. Eric was patient and most a finding me the car that matched my needs. He was very curtious and knowledgeable about the vehicle I was interested in. Eric was patient and most accomadating during the whole process. Natasha and Linda in finance were very helpful in obtaining the deal we needed. They were very helpful with getting what we wanted and staying within our budget. Both were very nice and helpful. Kwin was very helpful with setting up the car and she was great with all my questions. She took the time to show me how to work things and was nice enough to follow up with a phone call to see if I had questions. Overall my experience at Ted Britt has always been great. The customer service and finance team are very helpful and very nice. I will continue to purchase my cars from there. More

My purchase experience was smooth and professional. The staff was friendly and worked hard to make sure I was satisfied with my new Fusion Energi. This was one of the first of the plug hybrids sold here, staff was friendly and worked hard to make sure I was satisfied with my new Fusion Energi. This was one of the first of the plug hybrids sold here, so there were a number of new features and functions that were unfamiliar. Mitch took the extra time to explain all of the high tech features of the car. More

Great team effort by everyone at Ted Britt Ford. My third purchase from this dealer and I'll be back again, but not for awhile now. third purchase from this dealer and I'll be back again, but not for awhile now. More

I went to Ted Britt Ford to purchase my 2013 Ford Focus Titanium HB after my wife had bought her 2012 Ford Focus Sedan there last year. She only had positive things to say about her experience there, and Titanium HB after my wife had bought her 2012 Ford Focus Sedan there last year. She only had positive things to say about her experience there, and that the personnel actually made the buying experience pleasant. Additionally, my wife had purchased her car after hers had died while I was assigned to Korea for the U.S. Army. The fact that this dealership took care of my family in an obvious time of need made me feel better since I could not be there. You can put a great price on a car with great rebates and still feel like the the purchase was a miserable experience, or that you were just another commission . The customer service at Ted Britt Ford is something you can't put a price on. If I can ever talk my wife into an Expedition EL King Ranch, we will be going back! Thanks T.J., Cassandra, Matthew, Natasha and anyone else I left out. Respectfully, Ruben J. Alvarez Sergeant First Class (Retired) U.S. Army Military Police More