Ted Britt Ford

My wife and I were extremely satisfied with our experience at Ted Britt Ford. We walked in with a VIP price sheet from your website, and Jennifer was really helpful getting in a test drive right aw experience at Ted Britt Ford. We walked in with a VIP price sheet from your website, and Jennifer was really helpful getting in a test drive right away. During the drive she did a wonderful job explaining the features of the car to us. She was very knowledgable, but more importantly she was friendly and fun to be with. Buying a car took longer than I expected, but she kept us informed along the way so we always felt that we knew where we were in the process. She really went above and beyond in helping us with the car we were trading in. It was next door at the Shell station after throwing a rod, and she worked with the service station manager there and got it over to the dealership for us while we were in finance. Linda LaFontaine was also fabulous. She worked us through the finance process cheerfully and patiently, taking the time to answer all our questions... even some I didn't know enough to ask! She helped us evaluate several financing options and worked with us to find the one that worked best for our situation. Thanks for a great experience... and we love our new Focus SE! Vic and Christina Cusumano More

mr. Khan was so professional and made the entire buying experience a joy. Ms. Lofantaine explained all the financing, very patient. The dealership was very busy but both these employees took there time as experience a joy. Ms. Lofantaine explained all the financing, very patient. The dealership was very busy but both these employees took there time as if we were the only ones there. Job well done. More

I recently purchased a 2013 Ford Fusion Hybrid from Ted Britt Ford - Fairfax. Everyone that I worked with was very professional, knowledgable and friendly. I appreciated the fact that everyone went out o Britt Ford - Fairfax. Everyone that I worked with was very professional, knowledgable and friendly. I appreciated the fact that everyone went out of their way to make sure everything was perfect, including working several hours past closing without rushing to go home. I would highly recommend this dealership and the people that assisted me throughout the process. More

BACKGROUND: After an extensive research for the exact BACKGROUND: After an extensive research for the exact vehicle specifications and options that I wanted yielded no results nationwide, I tried negot BACKGROUND: After an extensive research for the exact vehicle specifications and options that I wanted yielded no results nationwide, I tried negotiating a custom vehicle order from six Ford dealerships in the Richmond, VA area, where I reside. Price was my major criteria. Despite a month-long negotiating process with those dealers, I was not satisfied that I was getting a great deal. I even contacted former dealers that I purchased from in Florida and even Ohio and California. I then began an exhaustive campaign to obtain a list of all Ford dealerships in the entire region, from as far south as South Carolina and as far north as Pennsylvania and as far west as West Virginia. Mostly, any Ford dealer within 3-4 hours drive. To my dismay, no "real" list of these dealerships and all the contact info existed that weren't loaded with issues, such as dealers no longer in business, dealers no longer selling Ford, wrong addresses, wrong phone, no contact info, etc. I used several online sources and numerous phone calls and compiled a list of over 250 current Ford dealerships in my search area, including basic demographics, and the GM or New Car Sales Manager along with their direct contact info (phone/email). This took countless hours of research online and via the phone to compile. My goal was simple. Contact as many dealers directly, bypassing the need to drive to and visit each one, describe what I need and get their absolute best offer directly from top management. I have purchased several new Ford vehicles in the past, and consider myself an expert at finding the absolute lowest price for any Ford car. After sharing some historical purchases and knowledge of the new car sales industry, management would understand where I'm coming from. Again, price was my biggest factor on what dealership gets my business. I contacted each dealer on my list via phone and email. I asked for their lowest price and explained they are competing with everyone else on my list. I would only consider the lowest offers as my basis to continue. I invested so much time doing all of this, likely 75+ hours. After compiling all offers, I again contacted only the dealerships with the lowest priced offer and attempted to get an even lower one. Once I was satisfied I found that lowest price, only one dealership was left standing, exceeding all other offers by $670, which was nearly $2000 below my best local offer. Ted Britt Ford. EXPERIENCE: Surprisingly, from the moment I contacted Ted Britt Ford, I was offered a price much lower than any other I received. In fact, I was told by their General Sales Manager, Evelyn, that's how they do business. She explained they were a very high volume dealership, often doing business directly on the web and offer prices that are truly the best. I wasn't being offered anything any other person wouldn't get. Except, they could offer me an even lower price on a vehicle they had in their inventory, as opposed to needing to order a custom one from Ford. Ted Britt had several vehicles loaded almost to my specifications, but I was dead set on getting the car exactly as I wanted. No dealer in the country had ordered that vehicle from Ford matching my specs. Do note, that my "price" includes all dealer fees, destination, rebates, etc. offered. No hidden charges one often finds out about when you take delivery. I stayed in contact with Evelyn and also Alison, their New Car Sales Manager, to finalize the price and arrange for the purchase. I did manage to get an additional $100 lower price, but that was a monumental task in and of itself. To me, I had to push as hard as I could to know that I was in fact getting the best price. FINALLY, I did and was ready to place my order. Both Evelyn and Alison were easy to deal with, professional, polite and seemed caring. I was told a Salesman, Mitch Sulkess would be contacting me to set everything up. I cannot say enough great things about Mitch. The most consummate professional salesman I ever dealt with, (and I have dealt with many!) He kept me well informed about everything regarding the vehicle order. Mr. Sulkess responded rapidly to all my calls and emails, even on weekends and evenings!. He fielded any concerns I had with care. I was well aware of the the exact status of the factory's progress building my new car, at all times. Finally, Ford shipped the vehicle to the dealership and I arranged to drive to the dealership to pick it up. I would finally get to meet the man that had been so kind to me for the nearly 2 months it took for Ford to deliver the car. The in-person Mitch is as kind as the phone/email Mitch. In fact, dealing with Mitch felt like talking to a friend. He had my car ready on-time, as promised. I was introduced to Kwin Leynes, who set up my Sync services and explained several things about the new car, as well as options. Kwin is incredibly personable and easy to deal with. Despite being at the dealership late in the evening, I never got the sense I was being pressured or rushed, AT ALL. I anticipated that there has to be some kind of catch here. After all, why is Ted Britt selling me this car for so much lower than anybody else? I expected to perhaps be pressured into buying other things or given a higher finance rate, etc like many dealerships have tried to do in the past. I would soon find out. Then, I was introduced to Linda Lafontaine, the Finance manager. I was shocked when Linda offered me a finance rate that was actually almost 1% lower than my credit union offered. Certainly, I jumped all over that! Linda then explained to me Extended Warranty and Maintenance options. She even offered lower prices than direct through Ford. Throughout this all, I never felt pressured into saying "yes" or made to feel badly about it. Everything was aboveboard and all my options were explained, in-depth, so I would make the best decisions I could. I have never had such an easy experience buying a new Ford as I did with Ted Britt Ford. A class-act, leader-of-the-pack when it comes to price and a full buying experience. I rode off the lot that evening, being the happiest Mustang rider on the planet! CONCLUSION: If you are looking to purchase a new Ford, do your research. Know what you want, then drive around to your local dealers if you wish, and get your best price. Then, either visit Ted Britt Ford in the DC area, or call them, email, or visit their website and get their best price offer. You will be pleased you did. You will not get a better offer than the one Ted Britt has. No haggling needed. No need to spend 75+ hours like I did shopping the best price. The buying experience, professionalism and caring attitude there is second to none. This may sound a bit like a shill, but my reason for this extensive review is to help other buyers, like me, save all the additional time and energy it took me to find the best deal. I am a real customer, not paid, nor have I agreed to say anything nice about anyone in exchange for anything. I want this to be clear. I will gladly submit any proof asked for regarding the authenticity and accuracy of my process and experience. If you don't want to believe what I wrote, test it out for yourself. Truth will always prevail. THANK YOU, TED BRITT FORD, AND SPECIFICALLY MITCH SULKESS FOR ALL YOU HAVE DONE! 5 STARS ALL THE WAY!!!!! L.C. More

We came into Ted Britt after another dealer could not deliver the car we had purchased. The staff at Ted Britt did everything possible to give us a deal ever better than the one we had with the previous deliver the car we had purchased. The staff at Ted Britt did everything possible to give us a deal ever better than the one we had with the previous dealer. Linda was even able to find us a loan at a lower interest rate. More

I went to Ted Britt Ford to complete a 90K mile service on my 2002 Ford Explorer. I suspected the service would find other issues with my 11 year old car (not because of a poor product, but because the SUV on my 2002 Ford Explorer. I suspected the service would find other issues with my 11 year old car (not because of a poor product, but because the SUV is old). My Service Advisor, Gary Funk, did a thorough job and found other issues with the SUV that posed safety issues to me and my family if we didn't fix them. Gary explained to me the issues, prioritized the ones for me that were "must" fixes, and got me back on the road in a day. I feel Gary was honest and upfront with the proposed issues and acted like a trusted adivsor regarding my car. Gary is an outstanding Service Advisor and a huge asset to Ford and specifically Ted Britt Ford. More

We had a great experience at Ted Britt in Fairfax. We found a car online that we were interested in, and John Church contacted me to answer questions and set an appointment. Jennifer met with us when it found a car online that we were interested in, and John Church contacted me to answer questions and set an appointment. Jennifer met with us when it was convenient for us, and had the car (2013 Escape) ready for a test drive when we arrived. She was great - answered all of our questions and made the process very easy. Linda was terrific in explaining our options for financing, and gave us some great advice. Janelle gave a great overview of the Sync features. There was no pressure for any extras that we weren't interested in. We absolutely love the Escape! We started looking elsewhere (closer to home), but ended up at Ted Britt because the prices were much lower and we were able to get more car for our money. It was well worth the trip. Thanks for a great buying experience! More

Outstanding service as usual. Dan is very respectful, professional and easy to deal with. I've been taking the Explorer to Dan since we bought it from Ted Britt in April 2004. I always feel that he is professional and easy to deal with. I've been taking the Explorer to Dan since we bought it from Ted Britt in April 2004. I always feel that he is being very honest with me and that he has my best interest at heart. More

We contacted Ted Britt regarding a used Dodge Ram 2500 that was listed on a secondary website (Cars.com) and requested actual pictures (a stock picture was on website.) Mr. Daniel Khan handled our reques that was listed on a secondary website (Cars.com) and requested actual pictures (a stock picture was on website.) Mr. Daniel Khan handled our request in a very expeditious manner. I contacted Mr. Khan regarding price and other details and upon realizing there was an error on the secondary website, Mr. Khan worked directly with the sales manager to make the process of buying the used truck PAINLESS. Upon arrival at Ted Britt Ford on the evening of Wednesday, February 13, 2013, Mr. Khan met us and allowed us to test drive the truck once again (my husband had driven the truck the evening before.) Upon our return to the dealership, we sat down with Mr. Khan and he finalized the process and hand delivered us to the Business office to finalize our purchase. Mr. Khan is a very friendly, yet professional young man who made the purchase of the truck run smoother than we have ever had in the past. We have purchased many vehicles and I have to say, this transaction was painless. Mr. Khan deserves to be recognized as a very customer service oriented sales person. He is not pushy, yet is very knowledgeable of all processes and we will highly recommend Ted Britt and Mr. Khan to our friends, coworkers etc. More

Great sales staff and finance department. I was well taken care of and done with purchase in a timely manner! Staff was highly knowledgeable and helpful and friendly. I would recommend this dealership a taken care of and done with purchase in a timely manner! Staff was highly knowledgeable and helpful and friendly. I would recommend this dealership and salesman to friends and family. Great job! More