Ted Britt Ford

First let me just say, that I hate looking for cars. That being said, I really enjoyed my experience at Ted Britt Fairfax. I was there looking for their Smart Wheels when my navigation unit brought me there being said, I really enjoyed my experience at Ted Britt Fairfax. I was there looking for their Smart Wheels when my navigation unit brought me there instead. I was meet by Moses, he asked what he could for me. I told him that I was looking for the smart wheels. I also told him that I didn't think I could get a car here cause my credit was "tacky". Being divorced tends to lower ones score. He said to look around, and see what I like and let him know. I looked for a little while, the he came out and said well....I told him there was a 2010 focus that caught my eye. We went in, filled out some paperwork, and then after about 10 minutes, he came back and said "we can't do a used car for you." He explained that between the upside down on my current car and the credit we would have to look at something new. Then Evelyn came out to me and asked me some questions. I told her what I had for a down payment, the amount I could pay each month and what I stilled owed on my old car. I told her that I understand that this deal might not happen, and just to point me to the Smart Wheels place. She told me to sit tight, and she will work on it! It took a few hours, but they did it! I had a brand new 2013 ford focus!! I never owned a new car before!! Later, when I was with Roxanne the finance lady, I found out that Evelyn went through 6 banks to get my payments to where they needed to be! Roxanne explained all the paperwork to me, that with my cash back on the car and the cash I was putting down it was really doubling my down payment. And that with a new car, the bank gave me 72 months to bring the payments to where I needed them to be. I really could afford a new car!!!!! After all that was done, Kwin came out and show this 48 year old how to run the Sync on the car. She showed me step by step how to connect the phone to the Sync and down load the phone book, and all the extras that the sync had to offer. I got to say, this was hands down the BEST car buying experience I had EVER had!!!! They were friendly, honest, respectful. I would recommend them highly! I even called Ford H.Q to let them know how happy I was for their service!!!! More

Overall, the Ted Britt organization has provided top notch service. In particular, Jeff Bird has been very responsive and effective in servicing both our 2005 Lincoln Navigator and our 2010 Mariner. Jef notch service. In particular, Jeff Bird has been very responsive and effective in servicing both our 2005 Lincoln Navigator and our 2010 Mariner. Jeff is very knowledgeable, thorough and honest, and is easy to work with. More

I purchased at 2012 F-250 Diesel (Crew Cab) from Ted Britt's Fairfax location in Decemeber 2012. Not many of these trucks were in stock, but Ted Britt still had a great price. The customer service was Britt's Fairfax location in Decemeber 2012. Not many of these trucks were in stock, but Ted Britt still had a great price. The customer service was great and efficient- test drive and purchase within about 2 hours total. Someone at the dealership had misplaced one of the truck keys, but Alex Assefa worked hard to make it worth another trip out to the dealership to get a second key cut. More

Daniel Khan has been very accommodating in helping us with our search for a new car. We have test driven several Ford vehicles and he took us to their Lincoln dealership so I could test drive a car I w with our search for a new car. We have test driven several Ford vehicles and he took us to their Lincoln dealership so I could test drive a car I was Interested in. Daniel is very knowledgeable and able to answer any questions we had. We look forward to continuing Our search with his assistance. More

Large quantity of cars, knowledgeable staff, easy to do business with. All people we dealt with in sales process were nice and helped us learn about our new car. Offered to answer any questions in the fu business with. All people we dealt with in sales process were nice and helped us learn about our new car. Offered to answer any questions in the future if needed. More

Great experience! Friendly, knowledgeable staff that took the "fear factor" out of purchasing a vehicle. As a woman purchasing a car, I didn't feel I was getting a sales pitch. Staff listened to my requireme the "fear factor" out of purchasing a vehicle. As a woman purchasing a car, I didn't feel I was getting a sales pitch. Staff listened to my requirements and limitations and worked with me to find the best fit. Great job; I would definitely recommend! More

Linda LaFontaine provided financing information in a very professional way. She really make the financing process easy to understand. I will recommend Ted Britt to my coworkers. I will definite consider Ted professional way. She really make the financing process easy to understand. I will recommend Ted Britt to my coworkers. I will definite consider Ted Britt-Ford for my next auto. More

Alex was awesome! Strait forward and honest with me. I didn't feel like I was having sales pitches thrown at me, instead it was a conversation with another guy who loves cars. The team that worked with Al didn't feel like I was having sales pitches thrown at me, instead it was a conversation with another guy who loves cars. The team that worked with Alex and myself were awesome as well, Kwin did a great job explaining the services and devices included with my vehicle and informed me of all the options I had. And Matthew walked me step by step through the legal/financial part of buying my car. Overall great team! More

Daniel Kahn was a very friendly salesperson and always responsive to my needs. I would definitely recommend him to other people. I will also use him for my future purchases! responsive to my needs. I would definitely recommend him to other people. I will also use him for my future purchases! More

Stellar sales associate. Daniel was extremely helpful, patient, and honest - researching and recommending a vehicle that fit our desired characteristics. I feel that I received a fair deal -- both for th patient, and honest - researching and recommending a vehicle that fit our desired characteristics. I feel that I received a fair deal -- both for the new vehicle that we purchased, as well as the trade-in. More