Ted Britt Ford

This was my third car buying experience at Ted Britt Ford of Fairfax. I am always treated with courtesy and the utmost respect. I have never felt like I had to haggle my way through and my sales consultant T of Fairfax. I am always treated with courtesy and the utmost respect. I have never felt like I had to haggle my way through and my sales consultant Tara explained each step of the process in order to properly set my expectations...well Ted Britt Ford of Fairfax...YOU ALL EXCEED THE GREATEST OF EXPECTATIONS!!! KUDDOS!!! More

I live in Hanover, PA but went to this dealer because they offered the best online price and because Ms. Winnie Stovall was pleasant to talk to and wasn't a pushy salesperson. Her customer service was e they offered the best online price and because Ms. Winnie Stovall was pleasant to talk to and wasn't a pushy salesperson. Her customer service was excellent and I went to this dealer ready to buy my new Ford Fusion with them. The problem came when they wanted to run my credit, but yet I was already pre-approved by my credit union, so I objected to that. I did not agree with running my credit for no reason. I had my driver's license and my military ID card (active duty), which had my SSN on it. I spoke with the owner's son, Andy Britt. He assured me that they would not run my credit and he even wrote a statement on the Ford Credit application statement, not to run my credit; only to verify my social security number to prove that I was who I said I was. I also wrote on the application, "do not/not authorized to run credit, only authorized to verify SSN". I was highly upset when I got in the finance office and the lady told me that my credit checked out fine, and she showed me they ran "OFAC"; which meant the dealer's son told me a bold faced lie. What was even more upsetting was that the finance person and Andy Britt were conversing and she was telling him, well, you didn't really run her credit, the clerk did. My response after hearing this, was that he assured me that my credit wouldn't be ran, therefore, he should have told the clerk not to run it. I asked him if he even told the clerk and he told me, no, he didnt'. The clerk that ran my credit (by accident) sincerely apologized. I informed her that it wasn't her fault because the person (Andy Britt) that assured me it wouldn't happen, did not due his due dilligence to make sure it didn't happen. Andy Britt acted as if he didn't care that he lost my business, he said he couldn't think of anything to make it right and that was it. I received no follow up calls or emails from the company. To me, that was horrible, horrible customer service. More

dealership was great. awesome customer service. they really listened to me and helped me find the best car at the best price. after beeing jerked around by several local dealers, i will now continue to really listened to me and helped me find the best car at the best price. after beeing jerked around by several local dealers, i will now continue to go only to ted britt. andy britt is the best thing since sliced bread. More

If I could give them 0 stars I would! This is by far If I could give them 0 stars I would! This is by far the worst dealership service I have ever received. I had a spark plug go bad in Jan 2010, and If I could give them 0 stars I would! This is by far the worst dealership service I have ever received. I had a spark plug go bad in Jan 2010, and they recommended that all spark plugs be replaced. Eight months later one of the spark plugs blew out. After much research and actually speaking to the Ford Engineer in Dearborn who designed this engine for the 2004 Escape, they confirmed that there was no reason the spark plugs should have blown out of the car if they had been screwed in properly. So $800 later, I have to have it completely bored out and a new spark plug installed. I turn on the car and now I have an engine knock that wasn't happening before the spark plug install. They claim all they can recommend is that I get a new engine. Now I find out that my transmission is completely gone and they won't even give me a price to rebuild. After taking the car to AAMCO (VERY HELPFUL STAFF) I've been told that when they replaced my alternator (three times) they didn't reset the ODB2 monitor - so the drive cycle tests are not complete", there is another electronic issue that was problematic and caused the shut down of key electronic systems in the car, because of these electronic malfunctions - I didn't receive any of the warnings I should have received and my transmission failed when I could have fixed it had I received those warnings. I have a leaking oil pan, warped rotors, rear shocks that are leaking, power steering fluid that should have been changes and spark plugs need to be cleaned now due to the problems with the engine. NONE of this did Ted Britt ever tell me, or obviously service correctly, or I wouldn't be having half of these problems. Just last month I made my last payment on this car and now it's a worthless hunk of steel. Thanks so much Ted Britt for ruining my car and leaving a pregnant mother without transportation. This dealership is a SHAM of crap service and idiots doing the service. Will never buy or bring another vehicle to Ted Britt. Also have reported them to Ford Headquarters - Dealership Management Division. Absolutely useless franchise that should have been shut down when Ford was re-organizing! More

I will totally blame this on me.... I was at the deal for 5 hours working out a deal. To make it work they said they would lower the price and give me more for my trade in. But what they failed to reve for 5 hours working out a deal. To make it work they said they would lower the price and give me more for my trade in. But what they failed to reveal was that they were extended the loan duration and upping the interest rate. When I resigned paper work, they just said sign here and here -- I was so zonked by then, that I failed to notice the change in terms. SO, beware. If it's too good to be true -- if you think they are being nice and giving you a deal -- they aren't. Also, state inspection was forgotten so I'm trying to get it. Thinking I'll hold my car deed for the trade in for it. Maybe I can get my trade in back. Think? More

Bottom line I have a new 2010 Ford Fusion Hybrid! I rated overall experience Good since I had to work extra hard with the financing, although if I had made some better choices over the years (like a couple s overall experience Good since I had to work extra hard with the financing, although if I had made some better choices over the years (like a couple slow payments) that would not have been a problem. Ford Credit came through when they got all the details besides what showed on my Ford credit profile. What did not show was the number of Ford vehicles I (and my wife and family) have owned over the years AND the possibility that I might not buy another one. The "front of the house" deal did not match the "back of the house" deal (but see below). The price rating is set at Good because I feel I did not get a fair trade-in value on my Ford Explorer. Based on advertisements I have seen for Ford dealers, the Kelly Blue Book trade-in value IS used and many offer 125% of KKB. I got about %75, which I accepted, mostly because (after almost negating the deal) Ford Credit offered 0% financing, the best deal that was offered. I think they could have come down more on the negotiated car price, but they showed me the invoice amount and it was better than that, but IT IS a 2010, and there were 2011s on the lot. Still think I got an overall GOOD deal based on my situation. More

A few years back we bought an Escort, a 2 year old former loaner car. One year later, it broke down (crankshaft pulley had come loose) and we had it towed to Ted Britt Fairfax. I was under the impressio loaner car. One year later, it broke down (crankshaft pulley had come loose) and we had it towed to Ted Britt Fairfax. I was under the impression that it was still covered by the 3/36 Powertrain warranty. They explained that the Ford Warranty ran out after 36 months and it was now 39 months, since it was two years and 3 months when I bought the car. I expressed my shock and pointed out to them that I chose Ted Britt for my daughters car instead of some unknown used car lot because I wanted the service after the sale that I had heard about. They fixed the car the next day at no charge. And they paid the towing bill too. Nice. More

My wife took our 2005 Freestar in for 75,000 service at Ted Britt Ford in Fairfax in preparation for a long cross-country trip by herself. They kept the car for two days then gave it back with a receipt th Ted Britt Ford in Fairfax in preparation for a long cross-country trip by herself. They kept the car for two days then gave it back with a receipt that said they did an oil change. They only charged $49 but did no other services. She pulled out of the lot only to have the tire service light come on immediately. She returned to ask what happened with all the long list of needed services at 75,000. They told her first those services aren't needed for every car. then they said they did those services and her car was fine. She explained the service receipt always shows every detail of work, even filling the wiper fluid, but this receipt only showed an oil change. They swore they did everything. She said, I'm getting ready to travel alone across country, is this car ready. They said yes, we did all services and all is well. She asked why then did the tire service light come one. They said it always comes on after rotating the tires (we never saw that before and we've owned it five years). The service guy then walked away leaving her standing there. When she showed them publications that came with the car showing the detailed list of services needed, they said, "you aren't making any sense lady." and tried to convince her she was the one who had no idea what the car needed. Unbeleivably rude and dismissive and uncaring that she was about to embark on a cross-country trip. Another Ford dealership in Sterling performed the services needed and gave a detailed receipt of all that was needed. The would not have made the trip safely without these services. More

Mike (loan mgr) was very push and rude. He would not give me his business card and he was helping another customer in another office while working on my loan. Because of mike I will not recommend friends to me his business card and he was helping another customer in another office while working on my loan. Because of mike I will not recommend friends to Ted brit ford. Also both mike and monica are terrible at responding to email. Worse experience I have ever had. More

We purchased a used automobile from Ted Britt Ford and were satisfied with our experience. To finance our vehicle, we put down $5000 (on a Thursday night) and were given a somewhat reasonable interest rat were satisfied with our experience. To finance our vehicle, we put down $5000 (on a Thursday night) and were given a somewhat reasonable interest rate. We were told that we could more down if we changed our mind later in the week. We reconsidered and put down a total of $7000 (on a Saturday morning). We were told by Mr. MacCormack that he would destroy the original $5000 check and replace it with the $7000 one. We noticed (on Sunday night) the dealership had deposited BOTH checks, resulting in dozens of not-sufficient-funds notices being issued against our account. When discussing the matter with Mr. MacCormack, he denied originally offering to the destroy the original. How could this be true if the statement was made in front of two people? He also stated the financing department processed the $5000 check on Thursday. How could this be true if the images of the check show they were both deposited on Saturday? We would have been more happy if Mr. MacCormack had been honest and apologized humbly. Rather than lied to conceal his mistake. More