Ted Britt Ford

Clean, efficient, great customer service! They have it all. Chris Liquido is the most helpful and kind service agent. Everything is excellent. Thanks Ted Britt! They have it all. Chris Liquido is the most helpful and kind service agent. Everything is excellent. Thanks Ted Britt! More

I saw a truck that I was interested in on Autotrader, and it looked fantastic. It looked like it had everything I wanted. So I called, asked if it was available, and if we could pick it up the same day. They it looked fantastic. It looked like it had everything I wanted. So I called, asked if it was available, and if we could pick it up the same day. They lady I spoke with, Meryem was pretty rude. She was constantly cutting me off, and talking when I was talking. She was also very demanding on obtaining our information! Sending out passive aggressive texts like "Please send us your ID at your earliest convenience", followed up with "I need to get everything ready before you arrive". This was a huge red flag, trying to get us to buy the car before we even looked at it! We'll after 5 hours of driving, I found out why. The truck was not as described, and they had taken photo to deliberately hide all of its flaws. Such as, all of the rust in the bed of the truck, and the back seat was completely taken out! Then when it came to my trade in, the appraiser was patronizing and rude as well. Try to explain to me how cars works, and that he's driven 100k cars, and better cars. When it came to numbers they were all over the place. They gave me an out the door price, but when it came to financing that out the door price was non existing. They wanted to get a pre-approval so they could get the most money out of me, instead of an exact amount! That was the final red flag for me, so I left and bought another truck the next day in Newport News, with a much more professional experience! Not sure how these guys have a good review when this is how they treat customers. Just go somewhere else and save you the hassle More

Talked to a salesman about a vehicle that was supposedly on their lot. Turns out it was not and was in transit. Also found out they were adding a $5,000 markup that wasn't on the website. A total waste on their lot. Turns out it was not and was in transit. Also found out they were adding a $5,000 markup that wasn't on the website. A total waste of time. Not a very good way to do business. Dealerships are going to start closing down. And this is why More

Rep I worked with was slow at responding to questions and information requests. I also didn’t feel like there was much room to make a deal on a vehicle information requests. I also didn’t feel like there was much room to make a deal on a vehicle More

Negotiated with the dealer. Received a good offer but asked for a little more in trade. On Saturday morning December 18th salesman said the good offer was still valid. Told him I accept their offer and asked for a little more in trade. On Saturday morning December 18th salesman said the good offer was still valid. Told him I accept their offer and asked if they wanted a credit card deposit. The salesman or his manager never returned my phone and text messages. I found the vehicle on the internet for sale at another dealership about 8 days later. Very disappointed! More

My response from the Owner:My 3 attempts to schedule My response from the Owner: My 3 attempts to schedule service resulted in zero return phone calls - the owner responded with this message after my My response from the Owner: My 3 attempts to schedule service resulted in zero return phone calls - the owner responded with this message after my negative review of the dealership. Quote: please reach out to us immediately at customercarefairfax@tedbritt.com with my contact information so that we may get ahold of you ASAP. Uh - maybe look up my name in your system and call me. Life is about choices that we make. The lack of communication to their customers, says it all. It is a systemic issue that typically starts from the top down. More

We bought a used Ford Transit in 2018 from Ted Britt Fairfax. I am writing to warn anyone considering using this dealership about their dishonesty with certification and disgraceful customer service. At Fairfax. I am writing to warn anyone considering using this dealership about their dishonesty with certification and disgraceful customer service. At the time of purchase, the van we were interested in was not certified. We said we were only interested in a certified car. We were told it was because there was an aftermarket windshield and they would replace that with a Ford windshield and do the certification process for us. We asked what had happened to the car for their to be an aftermarket item on it (there were less than 12,000 miles on the car) and was anything else altered/repaired. We were told the windshield was the only thing and the salesman said he didn't know why...but assured us that they would fix it and do the certification process. That seemed fine and they certified the car. Two and a half years later we had a weird rust line running along the top of the car. We took it to a service station that used a paint thickness gauge to show us that their had been extensive (and poorly done) work on the roof and side of the car. (Not by us!) Where a normal panel was reading roughly 4-7 layers, the rust area was showing a whooping 21 layers! We were told there was no way a car would certify without this raising a flag and should have been mentioned by Ted Britt when we asked if there was anything besides the windshield that was altered from the original state. We went in after to Ted Britt after learning this and their service dept saw the rust and noted that it did look like a poor repair job, but that it would be up to the GSM if they would repair it. The service dept understood why we were upset about the shoddy (and possibly fraudulent) certification when there were such easy to document issues. We went inside to speak to Tim Morgan, the GSM. He greeted us with slimy compliments. Saying I was "much prettier" then my husband deserved and looking me up and down uncomfortably and commenting on my body that I didn't look like I had had 5 children. This upset my husband and made me very uncomfortable, but because we were told he was THE person that would decide about our car repair, we had to keep talking to him. He smiled throughout the entire conversation and tried to sell us a different car instead of listening to our concerns about a repair. He continued to make inappropriate comments - specifically one about my husband's weight - and continue call everyone 'honey' or 'handsome' in a very unprofessional and creepy manner. It was extremely patronizing and slimy. He walked us out to the car to see the damage and then said he would check the VIN and get back to us. We never heard back. We have called MANY times and left multiple messages. We tried both the phone and email. We have called other people at the dealership and no one will put us through to Tim and everyone else says Tim is the person we want to talk to. Beyond the frustration about the $2200 repair we had to get at another service center for their possibly fraudulent certification (or at least - poorly done), I would avoid this dealership at all costs based on their slimy practices. Their GSM, Tim Morgan uses chauvinistic and patronizing talk to try to butter people up and avoid actual issues. It is beyond inappropriate. It is tasteless and there is no place for it in the modern workplace. Uninvited comments about a man or woman's body have no place in a car dealership by someone trying to avoid responsibility for their company's shoddy practices. A certification that is rushed or ignored just to close a sale is dishonest and deceitful. Not to mention - unsafe! To not return a customer's call to avoid taking responsibility for one's company's shortcomings is just bad business. We also spoke to Andy Britt, one of the owner's sons, who SHOULD care more about client relationships, on the floor and have messaged him without a single return call as well. We will never return to Ted Britt and I hope anyone reading this knows there are PLENTY of other dealerships in the Washington DC area that will treat customers with dignity instead of Tim Morgan's disgusting out-dated sexist and patronizing ways. More

wow. look at what the sales people said. "we don't wow. look at what the sales people said. "we don't really need that sale" then guys, lets not do business at this dealership. They don't need s wow. look at what the sales people said. "we don't really need that sale" then guys, lets not do business at this dealership. They don't need sales. my offer was very reasonable and they said no just cause they are greedy in profits. More

Bought a new F-150 Platinum. Had some challenges with the prep and delivery, but the General Sales Manager stepped up and made it right. Very pleased with their responsiveness. The price I paid was fair, so prep and delivery, but the General Sales Manager stepped up and made it right. Very pleased with their responsiveness. The price I paid was fair, so no complaints at all. I appreciate when a dealer is sincerely interested in my satisfaction. More

Awful experience. They agreed to take a deposit from me to hold the vehicle for me yesterday afternoon. I gave them the required Credit Authorization Form and the salesman, Chris Vanmeter, confirmed with m to hold the vehicle for me yesterday afternoon. I gave them the required Credit Authorization Form and the salesman, Chris Vanmeter, confirmed with me. When I arrived today, the van was gone. They told me they sold it regardless of having agreed to hold it for me until this morning. The manager, Jon Halim, was absolutely no help. The salesman who sold it to me wasn’t even here to tell me himself. Nobody called to notify me the van was sold so I drove all the way here to the dealership only to find out this morning they sold it out from under me. Absolutely dishonest staff members, and I advise everyone to RUN in the other direction! More