Ted Britt Ford - Service Center

HAPPY CUSTOMER! From the early greeting at 7am to meeting Matt and the Green Team, all went well. The car was serviced in less time than anticipated, so i was please From the early greeting at 7am to meeting Matt and the Green Team, all went well. The car was serviced in less time than anticipated, so i was pleased all the way around. I appreciate the friendliness of the entire Ted Britt team! More

First time customer/great service! I just bought a used Lincoln, and needed the passenger airbag replaced. I check a few places, and ended up taking the car to Ted Britt Ford. The pro I just bought a used Lincoln, and needed the passenger airbag replaced. I check a few places, and ended up taking the car to Ted Britt Ford. The process of getting an appointment, the friendliness of all the employees, and the price was outstanding. I would definitely recommend Ted Britt Ford in Fairfax, great experience. Thank you! More

Quick and painless I had to take my vehicle in to have a recall service completed - the team was friendly and took care of it as scheduled. I was able to drop off the v I had to take my vehicle in to have a recall service completed - the team was friendly and took care of it as scheduled. I was able to drop off the vehicle the night before and they took care of it in the morning. I appreciate the long hours that they are open - I feel better dropping my car off with a technician than just leaving it in the parking lot overnight. More

Great People to work with Easy to talk to. Prompt. Courteous. When they encountered a problem that would affect the appearance of the exterior of the vehicle, they called and g Easy to talk to. Prompt. Courteous. When they encountered a problem that would affect the appearance of the exterior of the vehicle, they called and got permission rather than moving forward. It took another visit to complete, but it was the right thing to do. Quick of Foot. Great experience so far. More

POOR SERVICE OVER BOOK Had a Thursday appointment and Friday afternoon car still not in the shop. If it were not a warranty then I would NEVER got to Ted Britt Had a Thursday appointment and Friday afternoon car still not in the shop. If it were not a warranty then I would NEVER got to Ted Britt More

Great Job Richard Sweeney and the Red Team greeted me promptly, wrote the order, and got me on my way very quickly. Mr. Sweeney called me with updates througho Richard Sweeney and the Red Team greeted me promptly, wrote the order, and got me on my way very quickly. Mr. Sweeney called me with updates throughout the entire time the had the F-150 and arranged for the shuttles to and from the Metro Stop. Thank you Mr. Sweeney!! More

Good service, but 2 days for an oil change is silly We had a basic service appointment for our 2012 Fusion Hybrid last week. Nothing special, just an oil change, tire rotation, and systems checkouts - We had a basic service appointment for our 2012 Fusion Hybrid last week. Nothing special, just an oil change, tire rotation, and systems checkouts - the kind of stuff you get at Jiffy Lube. We got to the dealership at 9:30 (on time), and left our car, having been told we would be called when it was ready. We waited for the call until mid-afternoon. Whoops. It won't be ready until 5PM. We had plans for the evening, and had to leave it overnight. Now I can understand having to leave a car overnight if you have to order parts, but not when you're getting an oil change and you arrived on time for an early morning appointment. More

Repairs found on VA State Safety Inspection Professional, prompt service. The repairs were within the estimated price and I was satisfied with the repairs. I enjoy working with Gary Funk in ser Professional, prompt service. The repairs were within the estimated price and I was satisfied with the repairs. I enjoy working with Gary Funk in serviceing my 1999 Ford Ranger and 2007 Mustang. More

Excellent job Richard Sweeney helped with with our routine service visit. As always, he did an excellent job. Richard is a very personable and knowledgeable staff Richard Sweeney helped with with our routine service visit. As always, he did an excellent job. Richard is a very personable and knowledgeable staff member. The car runs well, looks good and was ready when promised. We have recommended Ted Britt Ford to many friends, thanks to Richard and other great staff members. More

Great Service Gary Funk and the Blue Team have always taken great care of my cars. I have never had a problem with the car and if there is an issue I'm concerned a Gary Funk and the Blue Team have always taken great care of my cars. I have never had a problem with the car and if there is an issue I'm concerned about, they take care of it. Gary is always friendly, helpful and very trustworthy. I currently have a problem with the paint on the car and he has gone above & beyond in getting this resolve. I can't thank Gary & the team enough for the great care that they take of me and the car. More