Ted Britt Ford - Service Center

comfortable I really enjoyed the comfort of your staff and the way they conducted business. They were helpful and made me feel like they were doing their best to I really enjoyed the comfort of your staff and the way they conducted business. They were helpful and made me feel like they were doing their best to make sure I was taken care of. More

new purchase and service recently purchased a 2014 f150 and had cruise control installed by your service department. The sales and finance people were friendly, professional a recently purchased a 2014 f150 and had cruise control installed by your service department. The sales and finance people were friendly, professional and very helpful with anything I needed. Marcus scheduled the installation of cruise control and Gary got the job done while I waited. The work was completed in a little over two hours. This was very helpful and I still had a good portion of the day left for other things. Thanks for everything, Jimmy Nash More

thank you Jeff I am an automotive service manager in Atlanta with 37 years in the auto service industry. My first job at a dealership was at Ted Britt Ford as the r I am an automotive service manager in Atlanta with 37 years in the auto service industry. My first job at a dealership was at Ted Britt Ford as the replacement service writer for Jeff Cain at the old location for the brown team as Jeff was being promoted to a management position. In large part, I owe much of my success in this business to Jeff. From the first day on the job, I learned that Jeff's first priority was to serve the best interests of his hundreds of customers. I could have very easily felt intimidated by him and his very loyal customer base, but Jeff never made me that way. Instead, he taught me the true meaning of Customer Service..... to go beyond what was expected.... to look after each customer's best interest and to treat each customer with respect and dignity. It's good to see that Jeff is still on the job....... no doubt still making sure his customers' are satisfied and are valued. Thank you Jeff for your wise guidance and may God bless you and the Ted Britt family. Steve Smith Atlanta, Georgia. More

Richard of the Red Team What a great experience and also it inspires comfort for future visits. Vehicle was serviced well, advice was given, and everything was done on time! What a great experience and also it inspires comfort for future visits. Vehicle was serviced well, advice was given, and everything was done on time! Thanks so much. Ken More

Gary Funk and the whole experience exceeded expectations. We had been having our 2010 Ford Escape serviced at several dealerships. One Center we selected as it was close to our home. It recently closed. As We had been having our 2010 Ford Escape serviced at several dealerships. One Center we selected as it was close to our home. It recently closed. As such, we needed to find a Ford Service Center where we could take our vehicle. The customer service we received at Ted Britt was exceptional. Indeed, Gary Funk from the moment we arrived took what seemed like personal care of us. He knew we had not been "regulars" but never made us feel disadvantaged. In fact, he worked with us to get the best service. The vehicle was ready on time, the service was well done,and the whole experience was outstanding. I wish we had gone to Ted Britt years ago. We wil be doing so now. Thanks to everyone. More

Prices WAY higher than other Ford Dealer... Highway Robbery When my Ford Escape Hybrid died this weekend, I had it towed it to the nearest Ford dealer...Ted Britt Ford in Fairfax, VA. I usually go to Sheehy in When my Ford Escape Hybrid died this weekend, I had it towed it to the nearest Ford dealer...Ted Britt Ford in Fairfax, VA. I usually go to Sheehy in Springfield, but I figured they were all pretty similar. But I was SO WRONG! When they opened on Monday, a rep from Ted Britt called to tell me they ran a diagnostic test and repairs were gonna be $1,780 total. Only when I asked for a break down did I discover that the cost for the parts was about $680, but the labor was gonna cost me $1,100 ! I asked why so high and I was told it was a complicated fix. In ADDITION to the mechanical work, they also recommended I replace the arm for the suspension control.... and that was gonna be ANOTHER $690 ! I was looking at almost $2,500 total. So, I decided to have my car towed to my USUAL place... the Sheehy Ford in Springfield and within a couple of hours, Ralph from Sheehy had given me an estimate with a very specific breakdown of parts and labor for all things I needed. NOW... I am only paying $500 for all the mechanical repairs (that is parts AND labor total) and an additional $380 to replace the suspension arm. I will NEVER go to Ted Britt Ford again. Sheehy in Springfield has made a loyal customer of me. More

Accident during service...still not made whole I have purchased 4 of my last 6 cars from Ted Britt Ford but I will not be going back. Last year after purchasing a brand new Ford Fusion Hybrid (amaz I have purchased 4 of my last 6 cars from Ted Britt Ford but I will not be going back. Last year after purchasing a brand new Ford Fusion Hybrid (amazing car BTW), I was asked to bring my vehicle in for a recall on the SYNC system. During the servicing, a Ted Britt staff was test driving my car and got into an accident damaging the door and quarter panel. Ted Britt's staff including Service dept head Gary Funk assured me that the accident was "not their fault" (though as you can imagine this wasn't all that comforting). I was at least given a loaner vehicle for the 30+ day period that I was without by car. However, I was also told that it was my responsibility to deal with the insurance company of the guy that hit my car while in Ted Britt's possession. No one was rude but no one was willing to stand up and take responsibility to help me either. When I called to talk to Evelyn Akers-Smallwood (General Sales Manager), she said she tried to see what she could do but in the end said that they "didn't intend to get into an accident" with my car and held the company line that they had no official responsibility and could do nothing to help me. Eventually I just got tired of trying to get them to do the right thing. They were absolutely no help to me whatsoever during the ensuing 6 month fight I have had with the insurance company of the guy who hit my car. I have still not received full restitution for the diminished value of my vehicle. In fact I have had to come out of pocket to pay for independent valuations of the damage to even get the insurance company to talk to me about my vehicle's diminished value. Despite the fact that we had a positive buying experience with Marcus Castellanos and the fact that I love my Fusion and Ford cars in general (in fact we are looking to buy an Edge for my wife in the near future), I will not be using Ted Britt again and I wouldn't recommend them to anyone else. More

Oil Change and Full Detail Called Gary Funk for apt and loaner, done in 3 mins. Dropped F150 off, loaner was ready. Picked F150 up, done on time, oil changed, and absolutely s Called Gary Funk for apt and loaner, done in 3 mins. Dropped F150 off, loaner was ready. Picked F150 up, done on time, oil changed, and absolutely spotless and gleaming! Kudos also to Bonnie and Laurel at the cashier's desk--both very courteous. Well done Gary and team! More